Tag Archives: EmcArts

We Don’t Need New Models, We Need a New Mindset

Editor’s Note: I have been following EmcArts ever since they announced their first round of Innovation Labs for Museums back in 2011, and have had the pleasure of meeting with their staff as well as those working with the ArtsFwd initiative.  I was also fortunate enough to be invited to attend the Association of Art Museum Directors meeting this summer in Dallas, where Richard Evans gave a great presentation on innovation as part of that organization’s thinking around education.  The team at EmcArts and ArtsFwd is working to help make a break with our patterns of “business as usual” and develop new capacities and mindsets to tackle the major adaptive challenges facing museums in the 21st century. The post below by Karina Mangu-Ward does such a fantastic job of highlighting this shift in practice and ‘mindset’, to use her word.  I thought it was worth sharing with ArtMuseumTeaching community as a way for museum professionals at all levels of their organizations to reflect on the models and mindsets underlying our practice as well as the real challenges we face.  I invite readers to comment below about how you see these models operating at your institution, and how you might help support change towards a new mindset in museums.

Written by Karina Mangu-Ward, Director of Activating Innovation at EmcArts

Reposted from the blog at ArtsFwd, an online community of arts and culture leaders committed to doing things differently in their organizations in order to stay relevant and vital in a changing world.

I’m thrilled to announce that I’ve been selected as a guest at the Dinner-vention 2, organized by Barry Hessenius of Barry’s Blog and WESTAF. On October 9, I’ll join seven other dynamic, forward-thinking leaders in the arts to discuss some of the most pressing challenges across the field. I’m looking forward to meeting everyone and engaging in what should be a spicy conversation.

To prepare for the Dinner-vention, Barry asked all of us to capture our preliminary thinking in a briefing paper that responds to the topic: “Broken Models: Picking Up the Pieces and Moving Forward.”

I’ve shared my briefing paper below. I encourage you to read the papers of the other seven guests, which you can find here.

What’s a model, exactly?

I’m a very literal person, so the first thing I did when tasked with this briefing paper was look up the definition of “model.”

Model (n): 1) A standard, an example for imitation or comparison

OK, got it. A model is like a blueprint. Or a recipe. So, this Dinner-vention is a debate about standard or best practices in our field. We’re taking a long hard look at the routines we’ve replicated again and again because they work, or at least they’re supposed to, or they once did.

What models are we questioning?

My next step was to plainly state what I see as the old model in each of the areas Barry mentions (plus I added strategic planning, evaluation, and artistic development).

However, I assume every model evolved to meet a particular challenge. So I also tried to name the challenge I think we’re facing right now in that area. For me, there’s nothing worse that poor problem definition. We can reform our models until we’re blue in the face, but that’s useless unless we get clear about the future we want and the challenges we’ll face in getting there. Only then can we answer the question: why aren’t our models working?

I think this was a useful exercise, so I’ve shared the results below. It’s wide open for debate. My hope is that it serves as a starting place for a shared understanding of the standard practices we’re questioning and the real challenges we’re faced with as a field, so that we can begin to understand whether our approaches are the right ones.

In each case, I see a stark disconnect. The old models we’re using aren’t matching up with the deeply complex challenges we’re faced with right now.

Income/Revenue

  • Old model: Ticket sales + government + foundation + corporate + wealthy patrons + small donors + endowment income = Balanced budget
  • New challenge: To generate new sources of sustained revenue and capital

Audience development

  • Old model: Sell subscriptions and market shows
  • New challenge: To engage new and more diverse groups of people in meaningful arts experiences

Governance

  • Old model: Give/get boards focused on fiduciary oversight and maintaining stability
  • New challenge: To cultivate boards that are partners in change

Evaluation

  • Old model: More ticket sales, more revenue, bigger budget, nice building = Success!
  • New challenge: To evaluate the success of our organizations based on the value they create in people’s lives

Leadership development

  • Old model: Attend leadership conferences and seminars, build your network, wait for your boss to finally leave/retire/die. (Alternatively, change jobs every year.)
  • New challenge: To develop a generation of new leaders equipped with the tools they’ll need to tackle the wickedly complex challenges the future has in store

Artistic development

  • Old model: MFA programs, residencies, commissions, occasionally a grant, get a day job
  • New challenge: To support artists in making a living and a life

Strategic planning

  • Old model: Decide where you want to be in 5 years. Outline the steps to get there in a long document no one will read.
  • New challenge: To plan for the future in a way that allows us to stay close to our core values and make incremental improvement while also making room for experimentation, failure, and rapidly changing conditions.

Funding allocation

  • Old model: The money goes to whoever the funder says it to goes to. Usually bigger organizations run by white people in major cities.
  • Our challenge today: To distribute funds in a way that is equitable, geographically diverse, and creates the most value

Note: I decided I was too ignorant in the areas of creative placemaking, advocacy and arts education to weigh in. I’ll leave that to my colleagues.

Here’s my main argument

Over 60 years in the field, we’ve developed standard practices, or models, in all these different areas. They worked for a while. Now they don’t. This has given us a false notion that we need new models in each area. This is wrong.

Models, best practices, recipes, and blueprints work only when your challenge has a knowable, replicable solution. Sure, there are some challenges that fit this mold. I’d argue that having a great website, designing an effective ad, doing a successful crowd funding campaign, and producing a complicated show are all challenges where best practices, models, and experts are really valuable. You might not know the solution, but someone does, and you can find it out.

But what happens when there actually isn’t a knowable solution to your challenge? When there is no expert, no model to call upon? When the only way forward is through experimentation and failure?

I’d argue that every one of the big challenges I name above falls into the realm of complexity, where the search for replicable models is fruitless. There isn’t going to be a new model for generating revenue that the field can galvanize around that will work for every or even most arts organizations. Nor is there going to be a long lasting model for community engagement that can be replicated by organizations across the country. For the deeply complex challenges we face today, there simply isn’t a knowable solution or model that can reliably help us tackle them. These kinds of challenges require a new way of working.

We don’t need new models, we need a new theory of practice

Instead of new models, I’d argue that we need a new theory of practice, one that champions a different set of priorities in how we do our work.

Our old models imply a vision of success that’s rooted in growth, stability, and excellence. They drive us towards efficiency and competition by perpetuating an atmosphere of scarcity. They are not as creative as we are.

What if a new vision of success in our field could prioritize resilience, flexibility, and intimacy? What if we could be enablers, not producers? What if we could harness the abundance of creative potential around us?

This new vision of success doesn’t demand consensus around a new set of standards, best practices, or “examples for imitation,” it demands a new way of thinking and acting that empowers us to shift and change our routines all the time, as needed.

A proposed theory of practice for the future

Here is my call to the field: a proposed set of practices that align with the world as it is today, not as it was before:

  • Let’s get clear about the challenges we’re facing and if they’re complex, treat them as such
  • Let’s ask hard questions, listen, do research, and stay vulnerable to what we learn.
  • Let’s question our assumptions and let go of what’s no longer working.
  • Let’s embrace ambiguity and conflict as a crucial part of change
  • Let’s bring together people with different experiences and lean into difference
  • Let’s experiment our way forward and fail often
  • Let’s recognize the system in which we’re operating.
  • Let’s rigorously reflect and continuously learn

In conclusion

When I set out to write this post, I wanted to question the premise that a conversation about “broken models” could even be useful in a time when expertise, excellence and replicability are the values of the past. I wanted to propose that we move past the very notion of models – let’s jettison the word itself from our vocabulary.

In the end, I guess you could call what I’ve proposed a kind of “new model.” But I’d rather think of it as a new mindset.

Read more about Innovation Stories, the National Innovation Summit, and tools & activities you can use in your own organization by connecting to the ArtsFwd blog.

*     *     *

About the Author

karina-mangu-wardKARINA MANGU-WARD: Director of Activating Innovation for EmcArts, Inc. Karina leads the development of ArtsFwd, an interactive online platform that extends learning about innovation among arts leaders and organizations nationally and internationally. She took on the role of Director of Activating Innovation in August 2011. In addition to her work at EmcArts, Karina is a New York based producer and filmmaker, whose projects include an original web series, an interactive online documentary series, promos, how-to videos, and event videography. She received her MFA in Theater Management & Producing from Columbia University, where she wrote her thesis on the strategic use of online tools and technologies for arts organizations. She holds a BA from Harvard College.

Object Stories: Rejecting the Single Story in Museums

“Stories matter. Many stories matter. Stories have been used to dispossess and to malign, but stories can also be used to empower and to humanize. Stories can break the dignity of a people, but stories can also repair that broken dignity.”

—Chimamanda Ngozi Adichie

Early in 2012, I came across a particularly inspiring TED talk by Nigerian novelist Chimamanda Ngozi Adichie. Her talk entitled “The Danger of a Single Story,” quoted above, warns that if we tell or hear only a single story about a people or culture, we risk a critical misunderstanding. Our lives and our cultures are composed of many overlapping stories, and all of those stories matter and deserve to have a voice. As I was listening to Adichie’s transformative words, I immediately thought about museums and the cultural power they have historically possessed to tell a single story—the single story. As museums continue to adapt to become more relevant in the 21st century, they have also been struggling with whose stories to tell, whose voices can participate in that telling, and how much power can or should be handed over to our communities to tell and share their own stories.

Since first listening to Chimamanda Adichie’s talk almost a year ago, I have experienced an exciting career and life transition as I moved from St. Louis to Portland, Oregon, to become the Director of Education & Public Programs at the Portland Art Museum. And these issues of power, voice, storytelling, and community engagement are central to one of the Museum’s most widely expanding educational projects, Object Stories. Launched almost 3 years ago, this project begins to address the need for museums to reject the single story, to create and share a multiplicity of stories around its collection, and to bring the meaning-making process of storytelling into the galleries. This post provides a much-needed spotlight on the Object Stories project, and I will definitely follow-up with future posts that reflect on the further challenges and successes of this exciting work.

Explore more than 1000 stories through the Object Stories website, objectstories.org
Explore more than 1,000 stories through the Object Stories website, objectstories.org

The Portland Art Museum’s Object Stories project was recently featured by EmcArts and ArtsFwd in their ‘Business Unusual’ Contest, and I’m very proud to say that we won the contest with a broad base of support from across our community (the Mayor of Portland even gave us a shout out, along with dozens of other cultural organizations across Oregon). Originally posted on ArtsFwd.org, the text below was created through a full team effort from the Education Department, including Stephanie Parrish, Amy Gray, Danae Hutson, Jess Park, Betsy Konop, and especially my amazing predecessor Tina Olsen, who passionately led this project from its inception to where it stands today. As a team, we are pushing this project to new areas and breaking down boundaries inside the museum as well as both locally and globally.

• • • • • •

In light of the challenges of the 21st century, institutions across the globe are reassessing their strategies to be more relevant in the lives of their communities. Framed by this larger discussion, the Portland Art Museum began to rethink how we relate to our audience. We questioned the role of the public as mere consumers of information and strove to diversify the populations that we serve. In doing so, we uncovered that both the Museum and the public needed a catalyst for active participation, personal reflection, and meaningful ways to rediscover works of art in the collection. It was out of this larger, ongoing thinking that the Object Stories initiative was born.

Launched in March 2010, Object Stories invites visitors to record their own narratives about personal objects—whether a piece of clothing, a cherished record album, or a family heirloom. By capturing, honoring, and sharing participants’ stories, this project aims to demystify the Museum, making it more accessible, welcoming, and meaningful to a greater diversity of communities – while continuing to highlight the inherent relationship between people and things. Nearly one thousand people from throughout Portland—most of who had never before set foot in the Museum—have participated as storytellers in this project.

How Object Stories works

A user-friendly touchscreen inside the Object Stories booth guides participants through the recording process.
A user-friendly touchscreen inside the Object Stories booth guides participants through the recording process.

Current visitors to the Object Stories gallery encounter a recording booth, where they can leave their own story, as well as a central table with two touchscreens that enable them to browse, search, and listen to hundreds of collected stories about personal objects and works from the collection. On the surrounding walls, guests find a rotating selection of museum objects that have been the subject of recent stories in concert with portraits of community members posing with their personal objects.

The Museum has also produced a series of Object Stories that brings out personal perspectives on selected objects in the permanent collection, with recordings of the voices of museum staff, local artists, and cultural partners. This stage of the project has added a personal dimension to visitors’ experiences and their interpretation around works of art in the collection.

Change in organizational approach, a new culture of dialogue

This overarching shift in the Museum’s relationship with our audience is the culmination of a series of other changes away from “business-as-usual.” The internal process of developing and implementing Object Stories has encouraged the dissolution of long-established departmental silos, the growth of new partnerships with community organizations, and the confidence to experiment with a formative approach to programming that incorporates audience feedback.

A user-friendly touchscreen inside the Object Stories booth guides participants through the recording process.
A user-friendly touchscreen inside the Object Stories booth guides participants through the recording process.

Before the launch of Object Stories, the education departments of the Museum and Northwest Film Center partnered with Milagro Theatre and Write Around Portland to develop community-generated prototypes that led to the existing recording process and prompts. This prototyping phase brought in staff from across the Museum—as well as local design firms—to challenge our assumptions of who could and should hold authority in these decisions about content and interpretation within the museum. While more work has to be done to build upon this internal culture of dialogue and collaboration, this project has successfully led to a shared understanding of the value of representing community voices and displaying public-generated content on gallery walls.

A new platform for community collaboration

Since 2010, the Object Stories concept has essentially evolved into a comprehensive educational platform for engaging audiences and forging community collaborations. The Museum has since extended Object Stories into a multi-year partnership with area middle schools that involves in-depth teacher professional development, artist residencies, and multiple visits to the Portland Art Museum that culminates in students’ own personal “object stories.” Further success has brought the Museum into a new international partnership with the Museo Nacional de San Carlos in Mexico City, and a more locally-focused proposed Object Stories project with the Native American Youth and Family Center in Portland. These outreach efforts will also bring the storytelling process outside of the Museum through a new mobile iPad application currently in development.

Big impact with room for growth

The biggest shift and impact caused by Object Stories is the changing viewpoint of diverse audiences, who now see the Portland Art Museum as a place that invites the voices and stories of its community and welcomes the public in this act of co-creating content. As the Museum continues to integrate the Object Stories initiative into its growing educational programming and interpretive planning, we will no doubt discover new challenges, as well as exciting opportunities.

We’re super excited about where this project has been and where it is going, but I wanted to end with some open questions to invite your thoughts:

  • In what ways does storytelling and personal meaning-making enter the fabric of your institution?
  • What are some challenges to having these types of projects enter the ‘mainstream’ of museum planning around visitor experience and interpretation?
  • How can museums do a better job to design and support opportunities like this for visitor and community voices to enter the galleries?
  • And, finally, a big question that is very much on our minds: what is the next step for projects like this?

Please post your thoughts and questions below, and add to the ongoing conversation. You can also learn more about the thinking behind Object Stories by reading Nina Simon’s interview with Tina Olsen at Museum 2.0.

Reposted through the National Writing Project’s Digital Is website.