Tag Archives: change

Refocusing Museums on People: my dreams for museums in a post-COVID world

Written by Isabel Singer

Reposted with permission from American Perceptionalism, a site dedicated to examining how museums are reinventing themselves in a changing world.

As I watch museums lay off thousands of highly qualified underpaid staff during this pandemic, I have been asking myself why I keep investing in museums.

Museum staff are overwhelmingly white, straight, and able-bodied, and museum leaders are overwhelmingly male. For centuries museums have told stories about a diversity of people, presenting these stories from the perspective of those in power. Thereby, museums have bolstered white supremacy, sexism, colonialism, ableism, heteronormativity, and a lot of other icky isms. The pandemic layoffs are only exacerbating this situation. 

In fact, museums were explicitly designed to reinforce these icky isms. In a blog post for the SuperHelpful newsletter, I wrote about the book Museums and the Shaping of Knowledge by Eileen Hooper-Greenhill, relaying her argument that:

“our modern museums are based on the model of early nineteenth century French museums. The French government invested in these museums to mold French people into ‘good’ citizens. They empowered experts (curators) to organize collections and tell visitors what to think about the world (interpretation). Through their interpretation, the experts encouraged individuals to obey societal norms, such as those around dress, communication style, physical gesture, family structure, sexual ethics, gender presentation, and more. They marked people and objects that strayed outside of these norms as disruptive or dangerous. The French model spread throughout Europe, leading to many of the best practices and physical infrastructure of nineteenth and twentieth century museums. Although the way we structure museums has significantly evolved over the past two hundred years, much of our practice is still rooted in this public museum model.”

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I don’t want to live in the world that museums have helped to create. 

I want to help create a world where…

  • Every person matters equally. Everyone is needed. No one is disposable. 
  • “Normal” is not venerated. Difference is just different, not disruptive or dangerous. 
  • Empathy is the most venerated trait. Not intelligence. Not wealth.
  • Individuals and organizations are judged by how well they live their values. Feelings and statements are not enough. 

Maybe I am crazy, or hopelessly naive, but I believe museums could become a nursery for a better world … if they make a lot of changes.

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Museums were designed to tell stories about the world; we can change what stories they tell and how they tell them. As Hooper-Greenhill reminds us in her conclusion to Museums and the Shaping of Knowledge:

“the radical potential of material culture, of concrete objects, of real things, of primary sources, is the endless possibility of rereading.… because meanings and interpretations are endlessly rewritten, we too can seize the opportunity to make our own meaning, and find our own relevance and significance” (Hooper-Greenhill, 1992, p. 215).

However, telling new stories about material culture and primary sources is as much about who tells the stories as it is about the content. We need to empower historically marginalized groups to tell their own stories in our spaces. In the book Emergent Strategy, the social justice organizer adrienne marie brown describes the type of storytelling I dream of more eloquently than I ever could. “We are in an imagination battle,” brown states.

“Trayvon Martin and Mike Brown and Renisha McBride and so many others are dead because, in some white imagination, they were dangerous.… Imagination gives us borders, gives us superiority, gives us race as an indicator of capability. I often feel I am trapped inside someone else’s imagination and I must engage my own imagination in order to break free…. We have to ideate – imagine and conceive – together. We must imagine new worlds that transition ideologies and norms, so that no one sees Black people as murderers and Brown people as terrorists and aliens, but all of us as potential cultural and economic innovators. This is a time-travel exercise for the heart. This is collaborative ideation” (brown, 2017, pp. 18-19).

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In order to create space for real “collaborative ideation” in museums, we need to transform our view of audiences; instead of seeing passive visitors, we need to invite active co-creators. We need to transform our storytelling process by becoming participatory cultural institutions. In The Participatory Museum, Nina Simon defines a participatory cultural institution as:

“a place where visitors can create, share, and connect with each other around content. Create means that visitors contribute their own ideas, objects, and creative expression to the institution and to each other. Share means that people discuss, take home, remix, and redistribute both what they see and what they make during their visit. Connect means that visitors socialize with other people—staff and visitors—who share their particular interests. Around content means that visitors’ conversations and creations focus on the evidence, objects, and ideas most important to the institution in question.” (Simon, 2017)

I believe that when participatory cultural institutions facilitate collaborative ideation, they help change who holds power in our society and how that power operates. Tony Bennet argues in the introduction to his essay collection Museums, Power, Knowledge that historically, when museums changed the stories they told, they served “as a prelude to the production of new regimes of truth” that “in turn, produce their own distinctive power effects.”

For example, before the British Great Exhibition of 1851, museums told stories that made “royal power manifest and, accordingly, the pinnacle of representation governing the ordering of things was the prince or monarch.” The Great Exhibition told new stories centered around capitalism and industrialization. Following the Exhibition there was a huge boom in the development of public museums. The new approach to storytelling fostered at the Exhibition helped shape these new museums into places that produced and reinforced governmental and biopolitical power, instead of the older system of sovereign power (Bennett, 2017). When we democratize storytelling in museums, we help produce a more equitable distribution of power in our society.

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The most effective way to make museums participatory is by pivoting our primary focus away from the institutions and their stuff and towards investing in relationships and people – custodians, security guards, ticket takers, docents, educators, exhibit developers, registrars, project managers, co-creators (formerly known as visitors), board members, executive directors, and other stakeholders. As the Cooper Hewitt toolkit for transforming the museum experience states, “people, not objects, are the vital spirit of museums” (Brackett et al., 2021, p.10).

Investing in relationships is the best path towards change because, as adrienne maree brown taught me, change happens in fractals. “The patterns of the universe repeat at scale,” she said.

“What we practice at the small scale sets the patterns for the whole system… transform yourself, transform the world. This doesn’t mean to get lost in the self, but rather to see our own lives and work and relationships as a front line, a first place we can practice justice, liberation and alignment with each other and the planet.” (brown, 2017, p. 52-53)

In short, if we invest more in the people who make museums, we can make museums work for more people.

Most of the museum people I know, especially emerging professionals, are smart, idealistic, hardworking, thoughtful, and care about making our society more equitable. I am asking myself “how might we advocate to get museum people the resources they need to transform museums into nurseries for a better world?” – resources like training in facilitation techniques for collaborative ideation, the time to build strong relationships with prospective co-creators, the freedom to be more creative, and the salaries they deserve for their expertise and experience. I am brainstorming ways can we better support each other. Will you brainstorm with me?

I have a few small ideas to start us off:

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Sources

Bennett, Tony. Museums, Power, Knowledge: Selected Essays. London ; New York: Routledge, 2017

Brackett, Shanita, Isabella Bruno, Kayleigh Bryant-Greenwell, Alexandra Cunningham-Cameron, Silvia Filippini-Fantoni, Marie Foulston, Rachel Ginsberg, et al. “Tools and Approaches for Transforming Museum Experience.” Cooper Hewitt Interaction Lab. Accessed March 25, 2021. https://www.cooperhewitt.org/wp-content/uploads/2021/03/Tools-and-Approaches-for-Transforming-Museum-Experience-v.1.0.pdf.

Brown, Adrienne Maree. Emergent Strategy: Shaping Change, Changing Worlds. Chico, CA: AK Press, 2017.

Hooper-Greenhill, Eilean. Museums and the Shaping of Knowledge. London: Routledge, 1992.

Morgan, Kelli. “To Bear Witness: Real Talk about White Supremacy in Art Museums Today,” October 24, 2020. https://burnaway.org/magazine/to-bear-witness/.

Munro, Jeremy. “Why Do We Keep Working in Museums?,” March 24, 2021. https://itsfreerealestate.home.blog/2021/03/24/why-do-we-keep-working-in-museums/.

Simon, Nina. The Participatory Museum. Santa Cruz, CA: Published by Museum 2.0, 2017.

Singer, Isabel. “Museums Are Perfectionist Control Freaks.” SuperHelpful Letters. Accessed February 8, 2021. https://letters.superhelpful.com/p/museums-are-perfectionist-control-freaks.

About the Author

ISABEL SINGER (she/her) is a content strategist, experience designer, and museum blogger. Located in Chicago, Isabel is a Senior Exhibit Developer at Luci Creative and a Chairperson of the Chicago Museum Exhibitors Group. Her blog, American Perceptionalism, explores how museums can reinvent themselves in our changing world. She received her B.A. from Yale University and her MPhil from the University of Cambridge, where she researched the history of slavery in the Atlantic World during the eighteenth and nineteenth centuries. In her free time, she enjoys hosting big Shabbat dinners and searching for good Queer representation on television.

Call for Proposals: [COLLECTIVE LIBERATION] DISRUPT, DISMANTLE, MANIFEST

Written by members of the Equity Coalition

UPDATE (4/16): We are extending our deadline to EOD (11:59pm) 4/20. Thank you to those who raised the issue of cypher compensation. We are currently working on ways to raise money to compensate speakers. We don’t want compensation to be a barrier to anyone presenting. Please reach out to us if this is a concern and we’ll figure something out!

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The legacies of colonial and racialized violence, and white supremacy broadly, express themselves in myriad ways in contemporary museum practice. Internal and external transformation is required for shifting systems of power; interrupting the cycle of abusive museum culture; and healing from traumatic histories. 

Yet, despite decades of advocacy,  we keep repeating the same patterns. Why? What keeps us from taking necessary actions?

We must face individual and institutional unwillingness in museums to self-educate as well as the resistance to embed racial equity. We must name the lack of transparency, accountability, and serious commitment to make this work foundational. We must move our field away from performative, so-called DEAI measures that center whiteness towards models that break historical patterns of inequity and harm.

We are calling for a radical reimagining of possibilities around what a museum can be for its publics when racial justice is at its center.

The top half of this image is deep purple with stars arranged in a constellatio-like pattern at the very top. Below the stars, the text reads Save the Date, with a subheading beneath that reads June 2nd-4th, 2021. The bottom half of the image has a white background. The text reads [Collective Liberation] Disrupt and Manifest, with a subheading beneath that reads 2021 Equity Coalition Convening. At the bottom of the image there are seven logos lined up. Left to right, they are Museums & Race, Visitors of Color, Museum Workers Speak, MASS Action, The Incluseum, Museums are Not Neutral and The Empathetic Museum.

GET INVOLVED

PRESENT A CYPHER
Complete this form to propose your idea for a session, dialog,
or poster presentation or send us a video or audio recording
answering the form questions.

Call for proposals closes April 20, 2021.
Selections will be confirmed by May 1, 2021.

JOIN US IN JUNE
Stay tuned for registration details.
In the meantime, follow:

@MuseumsAndRace
@MuseumAction 
@MuseumWorkers
@EmpatheticMuse
@incluseum
@VisitorsOfColor
@deathtomuseums 
#MuseumsAreNotNeutral

This image features eight logos in a horizontal line. Left to right, they are Museums & Race, Visitors of Color, Museum Workers Speak, MASS Action, The Incluseum, Museums are Not Neutral, The Empathetic Museum, and Death to Museums.

Making the Case for Collaborative Leadership in Museums

Written by Mike Murawski

Early this week, it was so fantastic to see the Birmingham Museums Trust announce its decision to bring Sara Wajid and Zak Mensah on as joint CEOs, making a bold leap into co-leadership that can help serve as a model for many other museums and nonprofit institutions in the years to come. I am particularly thrilled to hear this news since, over the past few months, I have taken a dive into the practices of collaborative and shared leadership in museums and nonprofits, thinking more deeply about this approach and seriously asking why more museums are not adopting this. It has been made clear that most museum professionals are not aware of established models to look toward for this practice (few still exist), and the significant benefits of collaborative leadership are not widely understood in our field. Outdated ideas of solo leadership remain the dominant narrative in the field of museums, but that is beginning to change.

I am moderating a panel session on the topic for MuseumNext’s virtual conference this October, bringing together individuals with experience in co-leadership roles in museums and arts organizations. My interest in this issue also comes out of my recent call for our field to upend our thinking about leadership and make some significant changes as we move into the future. Here is some of what I have found, and some helpful readings and resources for those working to advocate for this type of change at your institution. And please, if you know of other examples of co-leadership in practice at a museum or other useful resources, please share (and I can add them in here).

Collaborative Leadership That Works

If the current moment of crises is indeed a unique and unprecedented opportunity for museums to reimagine themselves and emerge as more human-centered institutions, then I cannot think of a better time to seriously consider adopting a collaborative and shared approach to leadership. Not only do collaborative forms of leadership align more strongly with organizational cultures working to advance equity and anti-racism, but it is also increasingly difficult for any single individual to possess all of the skills and abilities needed to lead a complex organization into a future of post-pandemic uncertainties.

In his post entitled “Museum Leadership for the Rest of Us,” Robert Weisberg cites a roundtable conversation among business experts and senior partners at McKinsey that calls into question the hero mentality of directors and CEOs in times of crisis. When asked “Does this mean we are seeing the end of the hero CEO?,” Bill Schaninger responded:

“[W]e’ve seen COVID-19 accelerating the shift away from classic authoritarian leadership to new forms of distributed decision making…. CEOs still trying to hold on to top-down mandates could very quickly become the impediment rather than the solution.”

A small number of museums have moved towards various forms of collaborative leadership, although examples are still difficult to come by and there are very few sustained or permanent commitments to these alternative forms of leadership.  After a bit of a lengthy search, I was able to find a few examples to note:

  • Beginning in 2016, Deyan Sudjic and Alice Black served in co-director roles at the Design Museum in London. Both individuals stepped down from these roles in January 2020, and the institution appointed Tim Marlow in a solo director role as well as the first person to serve as chief executive officer.
  • In 2019, Sabina Sabolovic, Natasa Ilic and Ivet Curlin were collectively hired to take equal share in running the Kunsthalle Wien (Vienna), after the sudden resignation of the Kunsthalle’s previous director Nicolaus Schafhausen.
  • The Five Oaks Museum (previously the Washington County Museum) transitioned from a single director to a co-director model in 2019 with the promotion of Molly Alloy and Nathanael Andreini in its first co-director roles.
  • At the Fort Collins Museum of Discovery, an organizational merger back in 2008 led to a unique dual leadership model based in a public/private partnership structure. Cheryl Donaldson and Laura Valdez currently serve as Co-Executive Directors of the museum, a model grounded in a partnership relationship and based in co-expertise.
  • The Museum of New Zealand Te Papa Tongarewa (Te Papa) established a bicultural dual leadership model when it was founded in the 1990s. The partnership between the Chief Executive Officer and Kaihautū (Māori leader) reflects the bicultural nature of the museum. Te Papa acknowledges the unique position of Māori in Aotearoa New Zealand and the need to secure their participation in the governance, management, and operation of the museum. Arapata Hakiwai has served in the role of Kaihautū since 2013, while Courtney Johnston more recently entered the role of Chief Executive Officer in December 2019.
  • And, of course, now the fantastic news from Birmingham Museums Trust, one of the UK’s largest independent museum trusts.

Outside of museums, there are many nonprofits and arts organizations adopting a shared leadership or co-directorship model. A 2017 article in Nonprofit Quarterly shared insights from five leading nonprofits that have developed shared leadership structures, including the Building Movement Project, Management Assistance Group, and the Rockwood Leadership Institute. Arts nonprofit Fractured Atlas has been operating with a shared, non-hierarchical leadership model since 2018, using a moment of leadership transition to experiment with new organizational structures. Fractured Atlas began this new approach with a four-person leadership team, and they have written rather extensively about their experiences with this model thus far (via their blog).

After studying some of the research on the topic along with the experiences of those successfully implementing collaborative and shared leadership models, there are several key benefits that appear to emerge:

1. Leads to more effective decision-making

When it comes to decision-making, a collaborative leadership approach focuses more on quality than efficiency. Making decisions may take more time, but this process brings in more perspectives and ideas and results in doing things better collectively. With this process also comes greater transparency as more individuals and staff are involved in making decisions and talking through ideas. In his study entitled “Shared Leadership: Is It Time for a Change?,” Michael Kocolowski found that organizations identified several benefits of shared leadership, including the “synergy and expertise derived from shared leadership” and “diversity of thought in decision making.”

In 2019, Cheryl Donaldson and Donna Jared, then Co-Executive Directors at the Fort Collins Museum of Discovery, reflected on some of the keys to making co-leadership work. For them, this model means that co-leaders are bringing their own expertise to the organization and the daily decisions that are made. While each has some autonomous responsibilities, they note that “the lines are blurred, on purpose, to allow us to support one another, to bring different perspectives to decision making, and to hold each other accountable” (see interview with Jill Stilwell).

According to Tim Cynova, a member of Fractured Atlas’s co-leadership team, their shared leadership model “lessens the organization’s dependence on any one person, and strengthens strategic thinking and decision-making capacity across a broad range of staff members” (see Tim’s post “CEO Not (Necessarily) Required”). When there is more than one leader—and when leadership becomes part of organizational culture—it becomes even more critical to spend a lot of time thinking together, sharing ideas, communicating, and being as transparent as possible.

2. Cultivates innovation and growth

For many organizations adopting collaborative and shared leadership models, there is an observed increase in innovation and experimentation. Kocolowski observed that “flow and creativity seem to flourish in a shared leadership environment,” and that such shared leadership models are particularly important for the growth and development of new ventures and projects. “Co-leadership allows you to think bigger and dream knowing you have a thought partner to dream with,” noted Donaldson and Jared at the Fort Collins Museum of Discovery.

In a traditional top-down leadership model, there is often a sense that the knowledge, expertise, and ideas of those at the very top are more valued and important. This way of siloing and isolating innovation in a single leader or small group of managers can work to prevent an organization from truly reaching its potential. A collaborative organization aims to unlock the knowledge, lived experiences, and creative capacities of its entire team, breaking down the barriers that prevent new ideas from bubbling to the surface.  As Darlene Nipper of the Rockwood Leadership Institute puts it, “What we’re able to accomplish together is way more than I believe any one person could accomplish.”

3. Centers the value of relationships

A shared leadership model brings attention to the relational and collaborative aspects of work as well as the ways in which the value of relationship itself can be incorporated into the leadership structures of an organization. As social justice activist and author adrienne maree brown proclaims in her book Emergent Strategy (2017), “Relationships are everything,” and the depth of those relationships determines the strength of a system or organization.

For many in co-directorship roles, they develop a strong sense of connection, respect, and mutual trust with their counterpart. For these models to work effectively, an organization needs to center these values and understand the importance of relationships within organizational culture. Donaldson and Jared reflect about their experience at the Fort Collins Museum of Discovery, “As co-leaders, we’ve come to understand it is the partnership relationship that is leading the institution, not us an individuals.”

4. Promotes shared leadership across the organization

“Shared leadership does really work, and when it’s working well, it’s not just about the few people who are codirectors, it’s actually about the whole organization,” states Susan Misra, co-director at the Management Assistance Group. Collaborative leadership is not just about the individual leaders sharing power and working together—it is also about changing organizational culture and mindset to be more collaborative. For most organizations successfully adopting a shared leadership model, developing a co-directorship is just the beginning of a longer process of building collective structures and new ways of working that include the voices of all staff. Erin Matson, Co-Director of Reproaction, acknowledges, “The co-directorship model is a powerful was to expand the leadership capabilities of your organization.”

For Donaldson and Jared, their co-leadership approach at the Fort Collins Museum of Discovery models a flattening out of the organizational chart. They expanded their shared leadership approach to include director level staff who are invited to work together as a shared group rather than only oversee their own specific departments or areas. Other organizations, including Fractured Atlas and the Five Oaks Museum, have used this moment of collaborative leadership to also deeply explore pay equity and transparency. When organizations take this approach, leadership growth can occur across an entire team and begin to have a powerful effect on many areas of work and practice.

5. Aligns with anti-racism and equity

With collaborative leadership comes the opportunity to examine what power looks like within your organization and to reimagine how it operates in more equitable and inclusive ways. For some organizations, the shift to co-directorship emerges during a transition out of a particularly oppressive situation with traditional leadership. Overall, a top-down, individualistic model of leadership is in direct contradiction with efforts to advance equity, inclusion, and anti-racism. In their discussion with CompassPoint team members about shared power, co-directors of several social-justice-focused nonprofits noted that forms of traditional, hierarchical leadership just did not align with the work they do as organizations.

As noted in Leadership and Race: How to Develop and Support Leadership that Contributes to Racial Justice, a report developed through a research initiative of the Leadership Learning Community:

“We often reward people whose leadership style is aligned with the individual model of the dominant culture, but not those who engage in more collective forms of leadership. This serves to render invisible the leadership of many women and people of different races/ethnicities.”

The report’s authors continue:

“Leadership can play a critical role in either contributing to racial justice or reinforcing prevailing patterns of racial inequality and exclusion…. To achieve racial and social justice, we need to move beyond the emphasis on the power of individuals to a philosophy of interdependence and building connections.”

Fractured Atlas Board members Christopher Mackie and Russell Willis Taylor state that the shared leadership model in their organization makes “a powerful statement against the inevitability of hierarchy and the racist, sexist, and otherwise oppressive social institutions and organizations that it enables” (see their post “Thoughts on Co-Leadership: What So We Think We’re Doing?”). For Fractured Atlas, their non-hierarchical leadership team helps advance their core values of anti-racism and anti-oppression by modeling an inclusive approach that fosters a diversity of voices, perspectives, and skills. By questioning and breaking away from the commonly accepted ideas of leadership based in white dominant culture, organizations can move toward more inclusive forms of decision-making, collaborative practice, and collective workplace culture.

Taking Action to Build a Different Future

In her June article “On the Limits of Care and Knowledge,” Yesomi Umolu, Director and Curator of Logan Center Exhibitions at the University of Chicago, sharply highlighted the broken foundations of colonial violence and exclusion for museums, writing:

“at a time when many civic institutions are being exposed for negligence of duty, museums must recognize their shortcomings and develop new ways of thinking and doing.”

By replacing the outdated, broken, and harmful structures of individualistic leadership and leader-centered organizational hierarchy, we have the potential to reinvent museums as vibrant, thriving, equitable institutions that are better equipped to navigate the unprecedented challenges of our times and more fully care for their staff and their local communities. Yet nothing is going to change unless we question our assumptions, fight against the entrenched barriers of the status quo and the “we can’t” mentality, and begin to take action to make change happen. I hope that this post includes some information and resources that can support those making arguments for collaborative leadership right now, and that it might help spark more institutions to consider moving in this direction.

Series on Leadership

This is the third post in a series called “Leading Towards a Different Future” that takes a deeper dive into ideas about leadership and some steps for taking action. I am, of course, open to questions, conversation, and bringing together more ideas that can help us move toward changing museums. Add to the Comments below, message me via social media, or send me an email at murawski27@gmail.com.

Other posts in this series include:

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About the Author

MIKE MURAWSKI: Independent consultant, change leader, author, and nature lover living in Portland, Oregon. I am passionate about transforming museums and non-profits to become more equitable and community-centered. After more than 20 years of work in education and museums, I bring my personal core values of deep listening, collective care, and healing practice into the work that I lead within organizations and communities. Learn More.

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Header Image: “brainstorming over paper” by Scott Graham on Unsplash

How Can I Contribute? Four Steps I’m Taking to Figure it Out

Reposted with permission from Nina Simon on Medium. Visit her page there to read more.

Written by Nina Simon

I have the profound privilege to experience COVID-19 as a source of stress, not crisis. My family is healthy and able to shelter in place. My organization is well-funded enough to support our staff and continue our work. Like most folks, I feel waves of panic and fear. But my primary emotion is gratitude.

There are many, many people who don’t have my privileges right now. I’m talking daily to people who are losing income and housing and security and health. All this suffering makes me wonder: how can I contribute? What is the best way I can show up for others right now?

I started answering this question with the basics: staying home and practicing physical distancing. Reaching out to loved ones who are struggling. Donating to people and communities in crisis. Ensuring my colleagues have secure jobs and expanded benefits to support their well-being.

That all feels good. But I feel called to do more. And more is presenting itself to me — more opportunities to give, to volunteer, to be of service. So now I have a different problem: how to figure out what to do.

Don’t Let Production be the Enemy of Good

I’m not alone with this problem. In my industry — the nonprofit cultural sector — I see many organizations scrambling to engage right now.

In some cases, rapid response is phenomenal and highly relevant. I’m thrilled that art museums are donating personal protective equipment to healthcare workers. I’m amazed by historic sites that are offering their facilities up for hospital beds and food distribution centers. I’m grateful arts councils are setting up emergency funds for artists. I’m glad nature centers and parks are staying open as places of connection and healing.

These forms of rapid response are timely and meaningful. But I had to hunt for the above examples. Meanwhile, without my asking, my inbox is overflowing with a deluge of virtual museum tours, live-streamed opera performances, and digital educational resources. And it makes me wonder: is this the most meaningful way cultural organizations can contribute — or is it just the fastest way?

I’m not opposed to these offerings. I can see the hope and pleasure small snippets of art, music, history, and nature provide. But why are we doing it? Are we doing it based on some kind of expressed community need? Are we doing it with an eye towards serving communities that are struggling most? Or are we doing it to assure ourselves that we are “doing something,” to assure our donors we still exist— and that our jobs are worth keeping (which is in itself important!)?

You could argue that these organizations are contributing what they do best. But we’re a creative sector, and I think we could get more creative. In the race to deliver, I worry we may distract ourselves from the potential to envision and deliver true community value.

At first, I too felt pressure to produce and perform. I felt guilty that I wasn’t doing enough, that I wasn’t using my platform to be of great service right away. But then I realized — I don’t know how to do that yet. There was a real possibility I might burn myself out producing something mediocre instead of figuring out what might be most useful.

So I gave myself permission to slow down. I thought about my organization — OF/BY/FOR ALL — and how we coach cultural organizations to learn from communities and increase their relevance and public value.

Here are the steps I’m taking to find a better answer to the question of how I can contribute.

If you’re like me, holding privilege and wondering how you can be of service (whether as an individual or on behalf of your organization), I offer this process to you.

1. SELECT A COMMUNITY OF FOCUS.

You can’t help everyone. So ask yourself: what community especially matters to you right now? Who do you care about who might be particularly vulnerable or at risk? Maybe it’s elderly people in your neighborhood. Maybe it’s immigrants without a safety net. Maybe it’s nurses. I believe in targeted, community-centric approaches — and that starts with identifying specific communities to support.

2. LISTEN TO THAT COMMUNITY.

If you take a blind guess as to what a particular community might care most about, there’s a good chance you’ll guess wrong. But there’s an easy alternative: listen to them. Find ways to hear and learn directly from individuals and community organizations. You can search for information online. You can follow community leaders and activists on social media. Try to learn as much as possible by observation and listening (as opposed to asking people to give you their time) so you don’t add to burdens that struggling folks are already facing.

3. MAP YOUR SKILLS AND ASSETS.

At the same time as you learn what matters most to the communities you care most about, try to learn more about yourself. What can you uniquely offer? What existing assets and skills do you have that might be relevant? If you’re exploring this as an individual, you might have assets like your time, your bilingualism, or your ability to cook. As an organization, you might have assets like a building, a digital following, or the ear of the mayor.

For me, the most important part of this step is creative dot-connecting. How can you use your creativity to make unexpected connections between what is desired and what you have? These connections don’t have to be huge to be meaningful. For example, my sister (who lives alone) was feeling socially isolated. She mentioned on the phone that she was going to see if she could foster a furry companion. When that didn’t work out, we gave her our dog for a few weeks.

I probably never would have put my dog on a list of assets I have that can help right now. But he is, and he does.

4. CHECK YOUR ASSUMPTIONS.

Once you have an idea that matches your assets to your perceived community interests, take a pause. Check in with community representatives before hitting go. You might think something’s a great idea, but value is in the eye of the community.

I didn’t drive up to my sister’s house and drop a 70-pound dog on her porch without asking. I heard her expressed interest. I thought I had a matching asset. And then I checked in to confirm if that was the case. I want to give communities the same respect and forethought I give my sister.

WHAT THIS LOOKS LIKE IN PRACTICE

I’m going through this process at different speeds with different communities. Here’s how I’m approaching it with two communities that matter to me right now: homeless people in my county and cultural organizations around the world.

Move Fast When There’s an Obvious Best Way to Contribute

When it comes to homeless people in Santa Cruz County, I’m moving quickly. I’m learning what matters most via communication from organizations I trust. I’m hearing what matters most is funding to fuel critical services during the crisis. I have a corresponding asset to offer — my own cash. So I’m increasing donations to homeless-serving organizations I trust. I’m also encouraging and supporting my husband in more direct service to homeless people (which is part of his daily work). I don’t have to get too creative here to make a difference.

Move Slow When the Path is Not Obvious and Creativity Could Lead to Better Results

When it comes to cultural practitioners around the world, I’m moving slowly. I think I have more potential to contribute something unique here, and I’m not sure what it is. So right now, I’m doing a mix of steps 2 and 3. I’m learning about what matters to this community, and I’m mapping my own skills and assets.

I’m learning what matters most by listening to cultural practitioners in my own professional network — in OF/BY/FOR ALL programs, emails, calls, and tweets. I’m focusing my listening on voices of black, indigenous, disabled, and people of color. I’ve made some small donations (like to the Arts Leaders of Color Emergency Fund). But mostly, for now, I’m listening.

To map my assets, I’m trying to stay curious and creative about what I might uniquely offer. There are others who are better positioned than me to provide cash to cultural organizations— and I’m thrilled several foundations are stepping up to do so. I believe there’s another way for me to support this community. I’ve got some assets at my disposal: a big online network, a history of leading change at an organization in crisis, an amazing team committed to equipping teams for transformation, and time to commit. I’ve got some skills to offer, like writing, dreaming, coaching, tool creation, and framework creation.

I don’t yet know how I can be most useful to cultural organizations. So I’m listening and mapping, mapping and listening. As I listen, I’m jotting down themes and trends. I’m starting to connect the dots with my assets and skills. I’m starting to dream about ways I might be able to uniquely contribute.

I think it will take me 3–4 weeks to come up with viable, concrete ideas grounded in what I’m hearing from the community. At that point, I’ll move into step four, and talk with colleagues and peers to check my assumptions and select a path forward. I believe I’ll come up with an answer that uses my skills in the best possible way to generate the most possible value.

This process is grounded in a fundamental realization (and acceptance) that I don’t have the skills and assets that are most needed right now. I’m not a health care provider, or a farmer, or a social worker. If I worked in health care or social service, right now I’d value expediency and rapid response. But I don’t. So I’m banking on a different skill: creativity.

Don’t burn yourself out before you can do the most good. Give yourself permission to get clear on which communities are most important to you right now. Listen deeply to what matters to them. Think creatively about how you can deploy your skills and assets to support their ability to thrive.

I hope we can use this time to create value in ways that nudge the world to greater interconnectivity, resilience, creativity, and care. If it takes a few weeks to figure out how you might be of best service, that’s ok. Take the time — and then take the action. The world will be better for it.

Featured Image caption: My sister and my dog sharing a moment.

About the Author

Nina Simon: Spacemaker/CEO of OF/BY/FOR ALL. Best-selling author of The Participatory Museum (2010) and The Art of Relevance (2016). http://www.ninaksimon.com

Writing in a Time of Crisis: Open Call for Submissions

Right now, I realize that we are all affected by the current coronavirus pandemic in wide-ranging yet different ways. From the realities of severe economic downturn and the daily experience of physical distancing to concerns about our own health and the well-being of our families, friends, and loved ones, this is a challenging time for us all — our entire global family.  Moments like this change us. And I believe that it is part of our collective human responsibility to reflect on moments like this, to write about our experiences, and to share our stories with each other.  Stories that allow us to be vulnerable, open, honest, and more human.

At times in my own life when I feel the most challenged, I reach for the writings of Buddhist teacher Pema Chodron.  In her transformative book When Things Fall Apart, Chodron explores the human response to moments of intense despair and loss. I grabbed my copy of this book off the shelf last week, and began flipping through the pages, reading bits from each section.  One sentence stood out to me more than all the others: “This very moment is the perfect teacher.”

Open Call for Writings and Reflections

So here is my invitation and open call.  I would love to gather together a series of posts over the next weeks and months from anyone willing to share their own reflections during this time of crisis, this very moment. There are few if any guidelines here, and I’m open to any type of personal writing as well as creative responses that open up new ways for us to share our stories.

Here are some questions that are interesting me, but more importantly I want to know what interests you about what you are seeing, hearing, and feeling during this time.

How have you been affected by the current crisis?

How are you and others taking care of yourselves and each other through these difficult times?

What does strong, compassionate leadership look like for you right now?

How can museums continue the vital, necessary work of dismantling systems of oppression during and after this crisis?

As we move further into this crisis, how can museum leaders (and those who remain working for these institutions) place human care and relationships above all else?

In what ways can museums and cultural organizations serve as places of healing and connection for our communities?

What is something that has gone unspoken or unsaid since the beginning of this pandemic and its impact on museums and cultural institutions?

How to Submit

If you are interested in submitting or have something to submit for publishing online as part of this series, please just send me an email at murawski27@gmail.com.  I only have one requirement for these posts — each submission must have at least one image or photograph (that we can reproduce here on this blog); and I’m happy to help find an image if you don’t have one.

Share this Open Call to anyone in your community who might be interested.

I am continuously grateful for everyone who has come together to support each other during this pandemic. I hope this series of posts, writings, and stories can be a way for us to be listening to each other and find human connection, loving-kindness, and compassion amidst the darkness of these difficult times.

-Mike Murawski


Header photo: “Writing” by akrabat, licensed under CC BY-NC-SA 2.0

Interview: Building a Community-Centered Museum

Editor’s Note: I was recently interviews by Alexia Jacques Casanova in advance of this October’s Communicating the Arts (CTA) conference in Montreal, Canada.  Hosted by the Montreal Museum of Fine Arts, this year’s conference brings leaders in museums, education, and the arts together to discuss key issues around well-being, empathy, and community involvement.  I am grateful for the opportunity to be a part of these conversations at CTA this fall.

The interview below was first published via LinkedIn on August 12, 2019.

Written by Alexia Jacques Casanova

In the past few years, we have seen a few museums initiating a shift from operating and presenting themselves as collection-centered institutions to human-centered organizations. This transition is a daunting task that requires developing and implementing new strategies and work practices at all levels of the institution. I had the opportunity to ask Mike Murawski — Director of Learning and Community Partnerships at the Portland Art Museum— a few questions about how art institutions can move towards more community-centered practices. Here are a few thoughts he shared with me.

Using words wisely

A little less than a year ago, Mike Murawski’s department at the Portland Art Museum changed its name from “Department of Education and Public Programs” to “Learning and Community Partnerships” with the aim to “more accurately reflect [their] core goals and values.” Through this intentional switch in vocabulary from “Education” to “Learning” the Portland Art Museum seeks to cultivate “a more open, inclusive, and active process that everyone and anyone can be involved in.”

For those of you who have attended Communicating the Arts conferences before, you probably know that the use of the word “community” has been a hot topic among attendees in the past few years. What do we mean, among arts professionals, when we say “community”? Is it just another word for “minorities” or “locals”?

At the Portland Art Museum, teams strive to be intentional about the words they choose. As part of that process, they have explored and questioned the different ways in which they use the term “community”. “When we are thinking about community, we’re prioritizing individuals and groups who have largely been excluded from participating in and shaping our institution over the last 125 years,” explains Murawski.

He and his team are also dedicated to breaking the barriers between “museum” and “community”, challenging the (false) idea that “a museum’s ‘community’ exists outside the walls of the institution.” Murawski argues that the us/them separation is an outdated mindset that art institutions need to overcome if they wish to focus on community-centered work.

Becoming better listeners

“When we try to be a better listener on an individual level,” says Murawski “it’s important to learn how to pause our own internal voice.” Murawski rightly points out that lending an attentive ear to others requires letting go of our assumptions, our fears, “and the stories we’re telling ourselves.”

According to him, the same is true for museums and institutions. He argues that too often, museum professionals don’t listen to communities “because they have told themselves the false story that community knowledge is not valuable” and that letting communities participate in the creation or curation of content in museums could somehow lessen its overall quality. “We have to erase that false story,” says Murawski. Echoing Dr Margi Ash Brown’s suggestion that arts professional should stop considering themselves as “experts” but rather, as “facilitator” or “collaborator”, Murawski believes that cultivating empathy and deep listening with our communities is an opportunity to change our institutions in radical and positive ways.

Taking a stand and speaking up

A couple years ago, Mike Murawski and La Tanya Autry were exchanging on Twitter about their shared frustrations regarding the false claims of neutrality within museums institutions. “We had joked that it would make a great t-shirt, and then we decided to go ahead and make it happen.” The “Museums Are Not Neutral” tee-shirt campaign was born. Murawski cites the work of many other fellow museum workers as inspiration for this movement, particularly those dedicated to dismantling racism and oppression in cultural institutions. He cites the #MuseumsRespondToFerguson movement, led by Adrianne Russell and Aleia Brown following the murder of Michael Brown by police in 2014 as “a pivotal call to action for museums [which] sparked a necessary debate about the role of museums in activism and social justice.”

The tee-shirt sales have allowed Murawski and Autry to raise over $15,000 for social justice charities and non-profits organizations including the Southern Poverty Law Center and the Community Foundation of Greater Flint. “Museums can be powerful agents of social change in our communities, and it’s up to us to make this happen together,” says Murawski.

Mike Murawski will be speaking about “the power of listening and building community-centered practices at the museum” during the upcoming Communicating the Arts conference, October 8-10 in Montreal.

Interrupting White Dominant Culture in Museums

Author’s Note: This post is a fluid and organic piece of writing, and I want to be transparent about that. As people ask questions or call out issues with language, lack of clarity, and other problems, I am working to make changes and keep shaping this piece. I’m open to discussing any of these changes, as well.  I also want to acknowledge that this piece may be largely intended for a white audience, although I don’t think it’s limited in that way.  

Written by Mike Murawski

As I sit down to write this post, I find myself reflecting on the sometimes frustratingly slow, pain-laden, and capricious path of change for museums, and my own role as an agent of change and accomplice in this work of making change happen.  I’ve got a towering pile of books on the shelf in front of me on museum change, activism, and inclusive practices along with a formidable pile of diversity statements and strategic plans that talk about equity and community. Conference after conference and convening after convening bring to the center themes of equity, inclusion, relevance, community, and audience. There are rapidly growing networks of activists and changemakers, with expanding movements connecting through social actions, events, book clubs, reading lists, online syllabi, and social media hashtags.  Yet given all this, why do some of the pivotal changes happening in museums right now feel tenuous and temporary? Why does deep and meaningful change feel a bit out of reach?

In a recent piece by poet, activist, and community organizer Jamara Wakefield that powerfully envisions a decolonized future for museums, she writes:

Museums could be one of our greatest allies in liberation struggles. They have the physical space, the means, and the public confidence to partake in a large scale social movement against colonial powers. Yet they reject this opportunity over and over again. They prefer to remain silent and hide in a world that desperately needs decolonizing.”

One of the things holding us museums back from this level of transformative change is our continued unwillingness to challenge the entrenched institutional structures that advance and maintain inequity. The pervasive hold of white supremacy is arguably one of the single greatest threats to the deep, transformational change that is needed within museums today.  It is a threat to racial equity; it is a threat to environmental and economic justice; it is a threat to the well-being of communities of color; it is a threat to human dignity; and it is a threat to those who are struggling to see these universal values of equity, justice, and dignity define our new institutional realities.  And it is a threat that is largely-unacknowledged by white museum professionals and leaders across the field.

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I realize that pressing this idea of examining white supremacy and white dominant culture within our museum institutions may bring forward some resistance, defensiveness, tension, and complexity.  During the past two years of spreading the #MuseumsAreNotNeutral campaign and message with co-creator La Tanya Autry, we have encountered resistance (sometimes staunch, sometimes more subtle) from some museum leaders and thinkers (all white) who are unable or unwilling to see, define, and critically reflect on white dominant culture in their institutions.  After all, for me, that campaign is so much about the simple yet powerful recognition that what museums take for granted as ‘neutral,’ ‘objective,’ ‘normal,’ ‘professional,’ and ‘high quality’ is all part of a system of white supremacy that perpetuates oppression, racism, injustice, and colonialism.

In an interview this past week, incoming Secretary of the Smithsonian Lonnie Bunch was asked about what #MuseumsAreNotNeutral means to him.  He replied:

“It’s crucially important for museums to open the veil, of how they do the work they do so that even they understand the complicit biases they carry. They understand the cultural baggage that shapes what we do.”

I frequently reference the words of scholar and activist Angela Davis who, while speaking to a gathering of Ferguson protesters in 2015, stated:

“Any critical engagement with racism requires us to understand the tyranny of the universal. For most of our history the very category ‘human’ has not embraced Black people and people of color. Its abstractness has been colored white and gendered male.”

White supremacy thrives within this tyranny of the universal, the neutral, the apolitical, the fair and balanced, and the objective. Acknowledging that ‘museums are not neutral’ is a meaningful and urgent step toward gaining awareness of the powerful role that white supremacy and white dominant culture play within our institutions.  It is a crucial step toward recognizing one’s own role in questioning it, interrupting it, and being a part of taking transformative action to replace it.

How can we define white dominant culture and white supremacy?

As part of this discussion, I want to bring in a couple definitions of white dominant culture and white supremacy that can be helpful for those who are new to these ideas.  If you hear these terms and limit their definitions to the acts of militant white nationalists and hate groups marching with torches, then I suggest you pause here and do some homework.  Take some time to connect with the wider discourse around this topic. It is important that we get past these reductive associations, and begin to develop more complex and shared understandings. Robin DiAngelo, author of White Fragility (2018), firmly states the importance of using language such as white dominance and white supremacy in these conversations.  She writes:

“White supremacy describes the culture we live in, a culture that positions white people and all that is associated with them (whiteness) as ideal. White supremacy is more than the idea that whites are superior to people of color; it is the deeper premise that supports this idea—the definition of whites as the norm or standard for human, and people of color as a deviation from that norm.” (33)

A useful and widely-recognized definition of white dominant culture comes from the work of Tema Okun and Kenneth Jones on dismantling racism:

“The explicit to subtle ways that the norms, preferences, and fears of white European descended people overwhelmingly shape how we organize our work and institutions, see ourselves and others, interact with one another and with time, and make decisions.”

From their collection of writings entitled How We Fight White Supremacy (2019), Akiba Solomon and Kenrya Rankin write:

“White supremacy defines our current reality. It is not merely a belief that to be White is to be better. It is a political, cultural, and economic system premised on the subjugation of people who are not White…. White supremacy is the voice in our collective heads that says it makes civilized sense that one group of people gets to annihilate, enslave, incarcerate, brainwash, torture, sterilize, breed, and terrorize other people.” (vii)

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Through their work on racism, Okun and Jones have also offered up a list of characteristics of white culture that can help us see where white dominant culture is showing up in our work and in our lives on a regular basis.  These include perfectionism, a sense of urgency, defensiveness, either/or thinking, a focus on quantity and valuing measurable goals, discomfort with emotion, a sense of paternalism in decision making, and fear of conflict, just to name a few.  

For some of you reading this, these characteristics may be strikingly familiar and precisely describe your workplace culture.  Have you taken a moment to step back and question some of these norms? How have you been involved in promoting and advancing this culture?  I can say that I have spent much of my career in management roles without actively questioning and interrupting these characteristics, playing my own role in maintaining these structures of inequity without being conscious of the impact.  My goal here is not to make this about blame or guilt (that happens far too often), but rather to invite white folks to recognize where this is showing up so we can work as part of a collective effort to interrupt and decenter it.

Aspects of white supremacy are showing up every moment of every day in the museum workplace (and in the galleries).  It dictates how people hold meetings together, who is invited to those meetings, who participates, and whose ideas are valued. It informs how students of color are treated during a field trip, and how a museum responds when instances of racism hit the media.  It controls how our front of house staff interact with visitors, who works in positions that interact with visitors, the types of training they receive, and who makes decisions about these trainings. It dictates how museum leaders and managers make decisions, who gets to have input into those decisions, and who is impacted by those decisions.  It is a controlling force in how we define ‘community,’ how we work with community partners, what we value about those partnerships, and how we resource those partnerships. It dictates the words that get written on museum labels, and who gets to write, edit, and approve those words. And each and every one of these moments (and thousands more) threatens to chip away at the humanity of our colleagues of color, visitors of color, and all those who are not defined within these norms of ‘whiteness.’  

Real harm is being done throughout every nook and cranny of our institutions, and we need to collectively recognize this before we can take actions to interrupt white dominance.  As Gita Gulati-Partee and Maggie Potapchuk state in their 2014 article on “Paying Attention to White Culture and Privilege”:

“not doing this examination means that any equity conversations and work will continue to take place in a larger container that is shaped by the very dynamics that the group aims to change.” (27)

Why am I  writing about this?

I want to be clear here. I understand that I am a product of white dominant culture and a participant in white dominant culture, not just as a white, heterosexual, cisgender, able-bodied male in a position of power within a museum, but as a human being living and acting in our society. White supremacy is insidious, pervasive, and systemic.  It is the air we breathe.  It shapes our language, our relationships, our actions, our decisions, and our emotions. It is showing up in my words as I write this, even as I critique it. And while I have made choices to gain awareness of this domineering and harmful culture, it still floods all aspects of my being in this world.

I have chosen to make my messy and mistake-filled learning process more public, not to create harm but rather to recognize these challenges wherever, whenever, and however possible.  Throughout my museum career, I have leaned towards questioning the status quo and the “ways things are supposed to be” without necessarily having ‘the answer.’ I enjoy the more fluid exchange of ideas, questions, and experiences that we, as a broader collective of changemakers, can bring to these issues.  I find that it is important to open up larger and larger conversations about burning issues so that we can grow together as a community of change and work toward building a positive, thriving future for museums.

I raise these questions about white supremacy as part of a rapidly expanding group of museum workers, leaders, and advocates for change who see the language of diversity, equity, inclusion, and accessibility spread like wildfire on the surface of museums without necessarily seeing the deep institutional transformations that are needed within museums.  I also raise these questions as someone working within a museum that is changing and experiencing the pain and messiness of grappling with these deeper issues. My own learning has been happening over the course of many years in conversation and allyship with colleagues, mentors, friends, co-workers, and the many teachers in my life. I also recognize the long history of museum workers, activists, educators, community leaders, and radical transformers who have fought against white supremacy, and those who I see as powerful leaders and mentors in current efforts to dismantle racism and change museums (including La Tanya Autry, Monica Montgomery, Teressa Raiford, Keonna Hendrick, Porchia Moore, Radiah Harper, Nicole Ivy, Omar Eaton-Martinez, Chris Taylor, Janeen Bryant, nikhil trivedi, Jackie Peterson, Melanie Adams, Joanne Rizzi-Jones, Dina Bailey, PJ Gubatina Policarpio, Stephanie Cunningham, Aleia Brown, Adrianne Russell, Kayleigh Bryant Greenwell, Chieko Phillips, Elisabeth Callihan, Laura Raicovich, Aletheia Wittman, Alyssa Greenberg, Margaret Middleton, Toni Wynn, those working on MASS Action, the Museums and Race team, and many many others).  I am aware of, and grateful for, the deep thinking and action that has already been done around this issue, and that continues to be done today. 

Taking action to interrupt white supremacy

The work of interrupting and decentering white supremacy can seem overwhelmingly daunting when we’re faced with what seems like the insurmountable task of systemic change.  Furthermore, there is no easy fix, mandatory training, or simple pre-packaged strategy that can wash away these oppressive structures and legacies. As Solomon and Rankin aptly state, “if we had a magic button we could press to end this nightmare, we would have leaned on that bitch long ago” (x).

One important place to start, especially for white people, is to simply recognize and name when white culture is showing up in the workplace — and accept the discomfort that comes with identifying these moments without resorting to defensiveness (see “white fragility”).  In a widely-shared blog post on challenging white dominant culture in nonprofits, Lupe Poblano, Project Director at CompassPoint, writes, “White leaders … need to locate their own cultural whiteness and become aware of how their internalized superiority shows up and how it negatively impacts POC inside their own organization.”  He continues, “You, leaders within the white dominant leadership structure, need to be willing to change you first.”

Gulati-Partee and Potapchuk stress that “putting white culture and privilege on the table is critical to include in racial equity work—and it is fraught with challenges due to the complex manifestations of structural racism.”  For those doing the more transformational work in museums, I know that you feel these challenges each and every day. For most white people, myself included, the larger structures of white supremacy are elusive and invisible until we gain the awareness to see them.  And when we do see them more clearly, it feels like a punch in the gut. As Hannah Heller writes in her 2018 article “Working Towards White Allyship in Museums”:

“those moments that feel uncomfortable or anxious are exactly the moments to lean in to as an ally. That feeling is your Whiteness being tested and questioned. Start paying attention to the moments that make you pause….”

Recognizing these characteristics of white dominant culture is a pretty big step for many of us, yet it doesn’t end there.  Transformative change begins to happen in our institutional cultures when we examine, interrupt, decenter, and replace these harmful and oppressive organizing structures and habits of mind.  Okun and Jones offer an entire set of “antidotes” or alternatives that we can pivot to, moving away from the established norms of white workplace culture. The Museums as Sites of Social Action (MASS Action) toolkit also provides an extremely useful discussion of dominant culture, organizational culture, and inclusion in Chapter 3 and many other sections of the toolkit.

BlackSpaceManifestoI also highly recommend that folks check out the BlackSpace Manifesto, created by a collective of Black artists, architects, designers, urbanists, and changemakers working to amplify Black agency.  Their Manifesto provides a powerful set of practices that turn us away from white supremacy and center new modes of thinking and working based in equity, justice, love, and trust. I recently shared the Manifesto with a few white colleagues at my own institution, and we met to discuss our own roles in pivoting toward these practices. While it was just one conversation, it’s a small step toward doing things differently.

Download BlackSpaceManifesto (PDF)

After taking time to reflect with colleagues about how we might change workplace culture, I began working on a quick resource (below) that could be front and center on our desks and in our minds. At our museum, we have an existing set of Agreements in place that support our broader equity work, including things like “stay engaged,” “listen to understand,” and “be willing to do things differently.”  For about the past year, many staff have inserted the Agreements into their staff ID badge holders as a daily reminder to show up differently in our work.

Along these lines, I am interested in any way we can bring a more regular, daily awareness to white dominant culture and the ways we can collectively work to interrupt and decenter it. Please feel free to download, share, or print the Interrupt White Dominant Culture guide below, and use it to spark conversation and change within your organization or workplace.  Or simply use it yourself as a personal reminder to shift your focus and energy away from white supremacy.  It’s just an imperfect start to getting these conversations to happen more frequently in museums.  And the language and characteristics used in this guide come from the sources I have cited in this post along with much of the research and writing on white dominant culture.

InterruptWhiteDominantCulture

Download InterruptWhiteDominantCulture (PDF)

[TEXT OF INTERRUPT WHITE DOMINANT CULTURE GUIDE]

INTERRUPT WHITE DOMINANT CULTURE

  • Let’s work COLLECTIVELY to identify these and other elements of white dominant culture, and work toward dismantling racism in our organizations in in our lives.
  • Move from a focus on professional and transactional relationships toward relationships based on trust, care, and shared commitments.
  • Move from protecting power to sharing power.
  • Move from a culture of over-working to a culture of self-care and community care.
  • Move from a competition and struggle for limited resources to a mindset of collaboration and working to share resources.
  • Move away from prioritizing only degrees, work experience, and job titles toward a way of recognizing and centering lived experience
  • Move from a place of those with power making decisions for others toward a place where we work to include those affected by decisions in the decision-making process.

Speak Up. Take Action.

(recognizing the thinking and writings of Tema Okun, Kenneth Jones, Maggie Potapchuk, BlackSpace Manifesto, Radiah Harper, Hannah Heller, and Kai Monet)

Questioning the ways we make change happen

For me, the spark for writing this piece and creating the guide above came when I was invited to speak at the MuseumNext conference in London (June 2019).  The conference’s central theme was “Making Change Happen,” a topic I am extremely passionate about. I spent some time reflecting on the barriers we, as museum professionals and changemakers, face within institutions to make change happen, and how quickly (or slowly) we enact change.  For my presentation, I facilitated a bit of a workshop that created some space for conference attendees to think about the larger issues of dominant culture and white supremacy in their own personal work and within our institutions. 

I ended with a “Questions & Listening” session, rather than a typical “Question and Answer” thing — which is a strategy I’ve experimented with in the past.  This simply allows people to ask questions, gives those questions some space to be heard in a deeper way by everyone, and does not pretend that I (as the “presenter”) am in some kind of ‘expert’ position to give the answers.  It allows everyone in the room to reflect on the questions, and potentially have their own conversations about their responses.  It honors the knowledge in the room, not just in the “expert presenter.”  While this is always a bit awkward, since we’ve been trained to want to hear the answers from the single person on stage, I feel it is a worthwhile strategy to disrupt the white dominant culture that shows up in conferences. 

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I have also embraced a flood of questions racing through my mind before and after my presentation about change:  In our own impatience to see urgent and meaningful change take place, are we unintentionally setting up an antagonism between immediate action and deeper reflection?  Are we creating an either/or choice between making change happen now and taking time for conversation, listening, and collective understanding?  Do we place more value in the bigger, bolder public-facing actions and downplay the more intimate, personal, relationship-based evolution of change happening on a smaller scale?  How much of our mindset about change, and the pace of change, is dictated by white dominant culture?

I am open to your thoughts, insights, questions, and critiques as part of this broader conversation.  I intend to remain open-hearted in this work, recognizing that I have a lot of learning ahead of me and a lot of listening to do.  I’m committed to being a catalyst for these challenging conversations since I believe in the future of museums and I know in my heart that we collectively have the courage to change these institutions in deep, transformative ways.

“Museums could be powerful, liberatory spaces…”

I’m going to put an exclamation point on the end here by reconnecting with the incredible words of Jamara Wakefield (enormous gratitude to my friend Monica Montgomery for sharing this piece, which I have read about a dozen times in the last couple days).  In the articleMuseums could be powerful, liberatory spaces if they let go of their colonial practices,” Wakefield concludes with this:

“For my activist, artist, dreamer friends, and all who believe in another world, the one where our lives matter, our histories matter, our liberation matters: be prepared to fight in this world but never stop imagining liberation for our future selves. We owe this moment to our future selves.”

*      *      *

About the Author

IMG_3517MIKE MURAWSKI: Changemaker, museum thinker, author, and nature lover living in Portland, Oregon, USA. Mike currently serves as the Director of Learning & Community Partnerships for the Portland Art Museum, and is the founding editor of ArtMuseumTeaching. He earned his MA and PhD in Education from American University in Washington, DC, focusing his research on educational theory and interdisciplinary learning. Prior to his position at the Portland Art Museum, he served as Director of School Services at the Saint Louis Art Museum as well as Coordinator of Education and Public Programs at the Mildred Lane Kemper Art Museum at Washington University in St. Louis. He is a contributor to the Museums as Sites of Social Action (MASS Action) initiative supporting equity and inclusion in museums, and served as First Wave Project Advisor for OF/BY/FOR ALL initiative based out of the Santa Cruz Museum of Art and History helping civic and cultural organizations grow of, by, and for their communities.  Mike is proud to be the co-founder of the #MuseumsAreNotNeutral campaign aimed at erasing the myth of museum neutrality and demanding our institutions act as agents of change. He has spoken nationally and internationally on the social responsibilities of museums and how museums can serve as agents of positive change within their own communities.  Mike has also been invited to lead participatory workshops, lectures, panels, and training sessions at various institutions, including the Aspen Art MuseumCrocker Art Museum, the Museum of Contemporary Art in San DiegoLos Angeles County Museum of ArtNational Gallery of ArtNelson Atkins Museum of ArtPhiladelphia Museum of Art, and Phoenix Art Museum, among others.  He is passionate about how we can come to see museums as agents of change in their communities as well as creative sites for transformative learning and social action.

Mike’s postings on this site are his own and don’t represent the Portland Art Museum’s positions, strategies, or opinions.

The Dangers of Superficial Activism

Reposted from the blog of MASS Action (Museums as Sites of Social Action), an important cross-institutional initiative leading to actionable practices for greater equity and inclusion in our institutions. Be sure to visit the MASS Action website and check out their Toolkit under “Resources.”

Contributed by Kayleigh Bryant-Greenwell

Those that know me, especially those dedicated to the antiracist movement in museums, will likely find this post surprising and uncharacteristic of my practice. As a staunch supporter of social justice and changemaking in museums, it is very “off-brand” for me to affirm the limits of museum activism. Truthfully, I do believe museums can make a difference and more importantly that it is our duty to try. I am, nonetheless, writing this post on the boundaries of museum activism.

I was recently on an email chain conversation about the human rights crimes being committed at the border. A group of museum changemakers, we were discussing the damnable silence of museums on the issue. A group member wanted to end the silence with a social media post both condemning the atrocity and claiming a call to action for museums at large.

While I wholeheartedly support the effort to end museum silence—in silence we are complicit—this proposed effort gives me pause. We’re talking about the horrifically cruel and inhumane separation of children from their families upon entering the U.S. It is sickening and it is wrong.

But what is the call to action for museums?

The call to action as seen in Saturday, June 30th’s March was: reunite families and never separate them or any others ever again. The March served to demonstrate an angered public; but by the time it happened, the Trump administration had already enacted an executive order to cease forced separations, at least temporarily, because that’s not the endgame. The oppressive regime in power is actively rolling back human rights towards the goal of increased power and control. Their endgame is closed borders. So within museums, what is ours?

I point to the limitation of ineffective activism in museums in this specific situation, not to diminish the spirit of activism in museums. In fact, I want to see activism greatly expanded within our field. But I want true activism. Activism that is centered in action.

Unfortunately, I feel that most museum activism lies on The Scale of Effective Activism, somewhere between Superficial and Performative activism (see chart below).

Performative activism is highly visible, highly praised, but empty of strategy and impact. It is marches, rallies, viral hashtags, and grand displays of social cohesion around an issue. These efforts do not have a measurable impact of change. As the great activist organizer Saul Alinsky noted in his seminal Rules for Radicals, “Communication on a general basis without being fractured into the specifics of experience becomes rhetoric and it carries a very limited meaning.”

Even worse, Superficial activism—coopting the “brand” of activism without context or steps towards enacting internal or external change within the museum—serves to raise the visibility or popularity of the museum without any effort towards the cause. Alinsky dedicates an entire chapter in Radicals, “The Education of an Organizer,” on warning against the proliferation of organizing in name alone. He cautions, “They were radicals, and they were good at their job: they organized vast sectors of middle-class America in support of their programs. But they are gone, now, and any resemblance between them and the present professional labor organizer is only in title.”  To paraphrase Alinsky, tactics must always follow the communicated idea of change.

While it is important to be outraged and vocal, and there will always be a place for some Performed activism, we must consider the impact of these activist efforts. How do these efforts affect the opposition?

Do these efforts move the needle?

In our angered, empowered masses we have yet to effectively communicate to those who continually diminish the humanity of others. We are speaking in completely different languages. Without a radical action plan, our shows of force are dismissed as unimportant and ineffective.

In progressive Marches we speak in a language of “rightness, fairness, justice” while our opposition, in executive orders, policy change, and official mandates, speaks in a language of realized power unthreatened by words. And yet, we applaud every pithy protest sign we painstakingly create, as if we’ve achieved change, whereas we’ve frankly only communicated unrest, which is only enacted the first step towards change. The difference between working towards change and change is a lived experience: a constitutionally-protected marriage, a chance at a new life in a new land, the freedom to control your own body.

We cannot live in an illusion that museums can fix the world. Superficial and Performative activism can only provide an illusion of change. As illustrated in the Scale of Effective activism below, Superficial activism serves to provide the look of progress alone. Performative activism provides a sense of the magnitude of resistance, but doesn’t inherently provide changemaking action.

We must recognize these distinct versions of activism to truly understand the logistics of changemaking.

Museums can, and as MASS Action points out in the toolkit, museums should, sit somewhere between Performative and Authentic activism on this scale, and some may even achieve fully-realized change in Authentic activism. But in order to do so, we must recognize the progressive museum’s place within this trajectory.

Change is strategic. Justice is strategic.

When we eagerly take up activism in visible but actionless ways, we diminish the cause. When we jump to labeling ourselves “woke” without centering our practice in Social Justice and Critical Theory, we dilute our knowledge base. Mistakenly, we convince ourselves that we’ve done enough, when we’ve only done something.

Justice isn’t about “doing something,” it’s about doing the right thing. We are empathetic professionals. When we see the atrocities at the border we are inflamed and eager to start “doing something.” And of course museums can do any number of somethings (see examples below) in this border chaos and the resistance at large. Alinsky wrote, “The organizer knows that the real action is in the reaction of the opposition.” Authentic activism considers the endgame: protecting, expanding, or officializing human rights, not simply raising voice against the infringement of rights.

Effective Authentic activism demands us towards strategic, focused and goal-oriented action. We need our efforts to be tactical in order to be effective. Our future selves and loved ones don’t need our superficial activist distractions. They need real change.

If our goal is true justice we can’t continue to distract with all the unimpactful “somethings” we do. The cause isn’t over when we’ve accomplished something.

Yes, be courageous and radical and outraged. Be vocal and visible about it. But keep action at the center.

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About the Author

KAYLEIGH BRYANT-GREENWELL is a Washington, D.C. cultural programmer and strategist with over 10 years of GLAM experience devoted to exploring ways to engage with marginalized audiences through art, museum, and social justice practice. As a DEAI facilitator, she is a contributor to national initiatives towards increasing equity and inclusion in museums including: MASS Action, The Empathetic Museum, and the inaugural National Summit for Teaching Slavery. She moderated the keynote conversation on education and equity for the American Alliance of Museums 2018 Annual Conference in Phoenix, AZ, with Suse Anderson, Donovan Livingston, and Frank Waln. As an education specialist with the Smithsonian Institution National Museum of African American History and Culture, she curates participatory public programs focusing on social justice issues, which empower museum audiences to share their own ideas and strategies towards equity. In 2015 she launched the inaugural year of the National Museum of Women in the Arts’ Women, Arts, and Social Change initiative, bringing in over 600 new audience members to the museum’s advocacy programming. Her writing is featured with Americans for the Arts, the American Alliance of Museums, and the National Art Education Association’s Viewfinder: a journal of art museum practice.

Towards a More Human-Centered Museum: Part 2, Building a Culture of Empathy

Written by Mike Murawski

In the current air of divisiveness and disconnection, it can feel more challenging each day to bring people together in meaningful ways. When I listen to the news on my commute to work each day, the negativity and misunderstandings can seem overwhelming when compared to the small changes and connections I might make possible through my own work in a museum.  As we celebrate communities, cultures, histories, memories, and stories in our museums, others deride them and shape a narrative that negates their value here in our society.

Yet at this time when we are surrounded by an increasingly fragmented society of ‘us versus them,’ I continue to firmly believe that museums have the potential to be powerful catalysts for empathy and human connection.  As museums respond to issues affecting our communities, both locally and globally, there is a clear shift toward focusing on human connection and the role museums play as catalysts for empathy and cohesion in a society rife with intolerance, discrimination, inequality, social isolation, and self-segregation.

In their essay included in the recently published volume entitled Fostering Empathy Through Museums (2017), a team of leaders and changemakers (past and present) from the Levine Museum of the New South powerfully reflect on their decade-long commitment to dialogue and civic engagement:

“With shared empathy, individuals can move from isolation to belonging, from division to connection, from suspicion to trust, and come together to begin the hard work of creating a cohesive diverse community that values and gives opportunity to all its residents” (235)

Embracing a human-centered mindset in museums asks us to advance these concepts of empathy and connection as integral elements to our museums’ values and culture.  And it is time to take these principles seriously, and recognize the essential need for museums to lead and take action rather than just follow and passively react.

Expanding Our Definitions of Empathy

While there are many definitions of empathy out there (and we certainly throw the word around quite a bit these days, present company included), I really appreciated how this concept was framed by educator Thom Markham in a January 2018 article for KQED’s Mind/Shift about empathy and learning in our connected world.  I would whole-heartedly agree that we need to move beyond narrowly defining empathy as ‘I like others’ or ‘walking in someone else’s shoes.’  A more complex definition of empathy considers it as a “deep interpersonal skill necessary for effective teaming, customer design, and other aspects of life that require openness to the flow of information.”  It involves collectively working toward the common good and making a positive difference in the world.  I’m interested in how we can expand our definitions of empathy to consider its relationship with social justice, so that striving for a culture of empathy means that we’re also committing to actions and convictions that lead to more equitable and just communities.

These core social functions of museums have been clearly emerging as museum leaders and professionals reflect on how institutions can be relevant and sustainable now and in the future. The Alliance of American Museums 2017 TrendsWatch highlighted empathy and social justice as key forces of change in the field. In a chapter devoted to empathy, Elizabeth Merritt states that “museums’ inherent strengths position them to be effective ‘empathy engines’ helping people to understand the ‘other’ and reinforcing social bonds” (8).  To embrace these values, museums are working to build experiences based in storytelling, lived experience, memory, healing, and civic engagement. Exhibitions are being designed in partnership with community members, content is being co-created between museum staff and visitors, and marginalized voices are being brought into the core of museum spaces.

Strategies for Change

How can we more fully integrate these values in our own museum practice and institutional culture?  How can those of us working in, for, and with museums begin to make this shift happen toward a more human-centered mindset?   In addition to rethinking hierarchies and internal structures, another key starting place for this type of change is simply practicing more empathy within the workplace environment and culture of a museum institution.  

Building Empathy on an Individual Level

While this sounds very broad, it can start with anyone at any level of an organization.  In many museums, especially large ones, the proliferation of departments and reporting structures combined with an over-reliance on email communication can lead to silos and barriers among staff within the organization.  People are not connecting with other people in meaningful ways.  

I can speak from my own personal experience, having been in plenty of tense meetings in which everyone comes in with their defenses up, ready to battle.  A curator is certain that the education staff are going to ‘dumb down’ their ideas.  An educator assumes that their suggestions to make an exhibition more accessible to families will be belittled by an exhibition designer.  Situations like these are happening in museums everyday, and they are creating and maintaining barriers to change.  We’re making assumptions about other people’s values and positions without ever listening to their perspectives.  

To counteract this, we can begin to form a culture of empathy through the basic building blocks of conversation and listening.  Building empathy on an individual level means identifying those people in your organization or in your community about which you might be making assumptions, then spending time having face-to-face conversations with them, taking a step back to truly listen, and trying to gain a greater sense of what they value and why.  Being a human-centered museum starts with the human connections and social relationships we build within the institution and among our community.  Getting this process started can be as easy as having coffee with co-workers that you find yourself rarely interacting with or even butting heads with. Removing these smaller-scale disconnections is a powerful way to start working toward change in your institution, one conversation at a time. 

Building Institutional Empathy

In addition to embracing empathy on an individual level, it is vital to consider how museums can embrace a broader form of institutional empathy.  Just as individuals can practice listening to and responding to the needs of other individuals, museums have the ability as institutions to mirror those same skills in building empathy with their communities. The amazing work of the Empathetic Museum group has focused on helping organizations move towards a more empathetic future.  According to their model, “an empathetic museum is so connected with its community that it is keenly aware of its values, needs, and challenges.”  

Using a rubric called the Maturity Model, museum staff and leaders can assess their own institution’s commitment to building empathy across a series of characteristics such as civic vision, institutional body language, community resonance, and sustainability. For museums just beginning to think about their work as human-centered, models such as this can provide a spark for meaningful conversations among staff about what it means to be empathetic and better reflect the values of your community.  For museums at more advanced stages of this change process, this model can help structure goal setting and inform strategic planning.  

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Photo from John Love’s interactive space “Bound in Yes,” part of the exhibition “Without Sanctuary: Lynching Photography in America” at the Levine Museum of the New South.  This project is discussed in Elif Gokcigdem’s edited volume “Fostering Empathy Through Museums” (2017).

Identifying and Advancing Core Values

So this all sounds great, but what if just a few passionate staff are advocating for these ideas and models within an institution?  How can these human-centered values of empathy and human connection be integrated into the DNA of an organization, and not just fade if those few passionate staff get frustrated or even leave?  

Beyond advancing individual empathy as described above (an important strategy toward spreading empathy within an organization), one key strategy is developing core values and a values statement that reflect these ideas.  If your museum does not have any type of core value statement, there is never a bad time to get one drafted.  

Traditionally, this type of institutional language has been created through a top-down process and likely doesn’t have the buy-in of most staff and volunteers.  Rather, it’s best to go through a process that allows staff at all levels (perhaps even some volunteers and community members) a chance to express their thoughts about a museum’s core values. These conversations might start during hallway conversations or cross-departmental meetings, and trickle up to the leadership team.  The goal here is to develop a simple, clear, open, and transparent set of values that can guide everyday decisions and help organizations answer difficult questions and challenges when they arise.  If an organization’s overall culture does not seem ready for this (yet), a similar process can occur within a single department and then often spread from there.

Having established a set of values based in human connection can more effectively lead to institutions becoming more human-centered and making decisions that reflect these values.

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Photo from Oakland Museum of California via The Empathetic Museum: http://empatheticmuseum.weebly.com

Share Your Thoughts

These conversations and actions cannot take place solely behind museum walls or in the isolation of professional conferences. We need to work together to realize the full potential of museums and discover how a human-centered focus on social action can transform your practice, your museum, and your community.

Are you working to embrace empathy in your organization?  How do you define empathy in your practice?  What challenges do you face in this work, or in thinking about empathy in museum practice?  This conversation deserves to be more complex, and bring in as many perspectives as possible.  Add your voice to the comments below or via social media (@murawski27), and share your experiences or questions as part of this effort to make change happen in museums.

Let’s be a part of making this change happen together!

Check out the previous post on rethinking hierarchies, and stay tuned for further posts in this series about how museums might become more human-centered institutions working toward positive impact in our communities, including reflecting on personal agency.

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About the Author

IMG_3329MIKE MURAWSKI: Founding author and editor of ArtMuseumTeaching.com, museum educator, and currently the Director of Education & Public Programs for the Portland Art Museum. Mike earned his MA and PhD in Education from American University in Washington, DC, focusing his research on educational theory and interdisciplinary learning in the arts. Prior to his position at the Portland Art Museum, he served as Director of School Services at the Saint Louis Art Museum as well as coordinator of education and public programs at the Mildred Lane Kemper Art Museum at Washington University. Mike has been invited to lead workshops, lectures, panels, and training sessions at various institutions, including the Aspen Art MuseumCrocker Art Museum, the Museum of Contemporary Art in San Diego, Los Angeles County Museum of Art, National Gallery of Art, Nelson Atkins Museum of Art, Philadelphia Museum of Art, and Phoenix Art Museum, among others.  He is passionate about how we can come to see museums as agents of change in their communities as well as creative sites for transformative learning and social action. Mike’s postings on this site are his own and don’t represent the Portland Art Museum’s positions, strategies, or opinions.

Header Image:  “Wall of Empathy (6)” photo by David Goehring, not changed, CC BY 2.0.  Photo depicts a “wall” of sticky notes installed by an artist group in selected San Francisco BART stations following the 2016 presidential election. This project was inspired by a similar one in the New York subway.

Towards a More Human-Centered Museum: Part 1, Rethinking Hierarchies

Written by Mike Murawski

As common sense and straightforward as it sounds to think about museums as people- and human-centered institutions—a concept you’ve heard me write about quite a bit—this idea has faced a legacy of rather fierce opposition grounded in outdated traditions and histories. How many museums have mission statements that prioritize the colonizing actions of “collecting” and “preserving” objects, rather than fore-fronting the people-centered work of building community, growing empathy and understanding, celebrating human creativity, and cultivating engaged citizenship?  How often do museum leaders and boards make decisions that value objects and collections over staff, volunteers, and museum visitors?  What if museum leaders and professionals considered human relationships and human impact, first and foremost, when making decisions about exhibitions, interpretation, programs, facilities, policies, and practices?  Embracing a human-centered mindset in museums asks us to do just that, advancing empathy, human potential, and collective well-being as integral elements to our institution’s values and culture.  And this is not just putting visitors at the center of our thinking, but all of the people that make up a museum’s community—visitors, staff, volunteers, members, donors, and community partners as well as neighbors and residents of our localities and regions.  All of these individuals are part of a museum’s interconnected human ecosystem.

Embracing a mindset of openness, participation, and social connectivity allows museums the chance to extend the boundaries of what is possible, and serve as sites for profound human connection in the 21st century.  In their 2011 book Humanize: How People-Centric Organizations Succeed in a Social World, Jamie Notter and Maddie Grant discuss their ideas for developing a more human organization in a world affected by social media and the Internet.

“We need organizations that are more human.  We need to re-create our organizations so that the power and energy of being human in our work life can be leveraged. This has the power not only to transform our individual experiences in the work world, but also to access untapped potential in our organizations” (p. 4).

Jasper Visser writes about museums and these aspects of a social business, quoting the Social Business Forum in defining a social business as “an organization that has put in place the strategies, technologies, and processes to systematically engage all the individuals in its ecosystem (employees, customers, partners, suppliers) to maximize the co-created value.” The model of a social business, therefore, focuses on building relationships and connections among its entire community, or ecosystem of people.  For museums, this goes beyond just being visitor-centered and means thinking about staff and volunteers as well as neighbors and the broader public.  As Visser states:

“museums and most other cultural institutions are inherently social organizations to begin with. They have always thrived on intimate relations with all individuals involved in the joint creation of value.”

Insert cliche image of people working together (couldn’t resist, sorry)…

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This concept of a social museum relies on each and every stakeholder working together toward change, value, and impact (which is why using the stock image above actually makes sense to use in representing museums). The key elements of a social organization—embracing networks of people, considering social relationships inside and outside the organization, and enhancing collaboration in a way that crosses traditional boundaries—are all core to developing a human-centered mindset in museums.

Strategies for Change

So how can those of us working in museums begin to make this shift happen toward a more human-centered mindset?  In order to become social organizations that achieve positive impact in their communities, museums need to be rethinking their internal organization structures.  Most museums rely on deeply ingrained, top-down structures that rely on territorial thinking, defined protocols, and traditional reporting structures based on academic degrees, power, silos, division, and oppression.  In these traditional hierarchies, communication flows from the top to the bottom which means that “innovation stagnates, engagement suffers, and collaboration is virtually non-existent” (Jacob Morgan, “The 5 Types of Organizational Structures: Part 1, The Hierarchy,” Forbes, July 6, 2015).

Furthermore, as stated in the nationwide report Ready to Lead: Next Generation of Leaders Speak Out (2008), organizations that maintain traditional hierarchies “risk perpetuating power structures that alienate emerging leadership talent in their organizations” (p. 25).  The sluggish bureaucracy of this embedded management structure prevents a museum from being responsive to its staff and its broader community.  In other words, traditional top-down museums are just not very human-centered.  They tend to be leader-centered or focused on a few powerful individuals at the top.  So how can this be changed?  What steps can museum professionals take to think about and enact alternative structures?

To be more people-centered, museum leaders and staff can work toward more participatory, democratic, and flatter models for organizational structure.  In their recent book Creating the Visitor-Centered Museum (2017), Peter Samis and Mimi Michaelson discuss this transformation taking place in museums taking a more visitor-centered approach: “new ways of working ultimately shift traditional structures and may end up equalizing roles or flattening hierarchies” (p. 6). Efforts to decentralize decision-making and promote broader collaboration lead to museums that are more innovative, more responsive to change, and more likely to have a shared central purpose across its staff, volunteers, visitors, and community stakeholders—its human ecosystem.  When we rethink and replace the outdated hierarchies, there is clearly a greater potential for a broader base of individuals to feel personal ownership over the meaningful work of museums in their communities.

In 2011, the Oakland Museum of California (OCMA) made major changes to their structure that resulted in a new cross-disciplinary and cross-functional model focused on visitor experience and community engagement.  Referred to within OCMA as “the flower,” this new organizational structure has attempted to rid the museum of some of the barriers formed by outdated ways of operating.  In 2016, their updated organizational chart had “visitor experience & public participation” at its very center, and only text references to the CEO and executive team floating around the outside.  What started as a “rake” of institutional silos, according to Executive Director Lori Fogarty, became a “flower” of cross-functional teams emphasizing transparency, input, and communication. The more decentralized flower structure has positioned this civic-minded institution to better serve and engage its community.  Here is Fogarty speaking at an ArtsFwd event in 2014:

But What Can I Do?

Aside from reinventing your entire museum’s organizational structure (which is awesome, but quite challenging and rare), there are smaller action steps that anyone can take within their own institution.

One way to make these types of changes happen is to work toward flattening communication and expanding participation in decision-making.  Seek ideas and input from staff and colleagues on a regular basis, and you don’t have to be a manager to do this.  For example, instead of using meetings to passively report out information about upcoming projects or policies, use these times to also discuss critical issues and gather input.  Even a large staff meeting can be a platform for two-way communication.  In addition, empower staff at all levels to participate in setting goals for their departments and for the museum.  This can happen at any level of an organization, and sometimes making changes at the smaller ‘grass roots’ level of an organization can eventually lead to significant changes at the top.  And involving more staff input in goal setting may take a greater investment in time across an organization, it will lead to broader feelings of ownership once those goals are being implemented and achieved on the floor with visitors.  Involving staff at all levels of an organization in goal-setting and decision-making can also work toward cultivating leadership at all levels.  Human-centered museums are institutions that recognize leaders across all levels and departments, not just at the top.

Finally, one important strategy for embracing a human-centered mindset in museums involves replacing outdated “org charts” with new ways of visualizing connections.  Everyone reading this is probably familiar with the org charts that have each position in a box, and lines connect everyone based on management and reporting.  Who manages who?  Who evaluates who? Who has power over who?  These charts fan out from the Director or CEO box at the top, ending at the bottom with lots of little boxes filled with part-time staff, security guards, volunteer docents, etc.  Not only are these charts confusing (and oftentimes quite ugly), but they emphasize oppressive power relationships and do not accurately represent the way a museum works and how staff interact with each other.

Your museum or organization might have something that looks a bit like this:

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We need to replace these old org charts with new maps that emphasize human connection and collaboration.  And you don’t need to be the human resources director or CEO to give this a try.  Take a piece of paper, draw a circle to represent yourself, and then begin adding in other staff, volunteers, or partners based on your working relationships with them.  Who do you collaborate with on a regular basis?  What working group meetings or committee meetings do you attend?  What are some of the social connections you have within your organization (yes, these count, too)?  Soon, you begin creating an organic map of your organization based on human relationships and connection.  Maybe something a bit more like this:

Picture1

Not only is this a great way to visualize and map your existing connections with others, but you can also use this as a way to identify individuals or departments in your organization that you are currently not connected with.  What are some ways you might begin to develop new connections to those people?  What impact might building new connections have on your work, their work, and the museum’s work in the broader community?

Share Your Thoughts

These conversations and actions cannot take place solely behind museum walls or in the isolation of professional conferences. We need to work together to realize the full potential of museums and discover how a human-centered focus on social action can transform your practice, your museum, and your community.

Are you working toward rethinking hierarchies and outdated structures in your organization?  Add your voice to the comments below or via social media (@murawski27), and share your experiences or questions as part of this effort to make change happen in museums.

Let’s be a part of making this change happen together!

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Check out additional posts in this series about how museums might become more human-centered institutions working toward positive impact in our communities, including reflecting on personal agency as well as embracing a culture of empathy.

About the Author

IMG_3329MIKE MURAWSKI: Founding author and editor of ArtMuseumTeaching.com, museum educator, and currently the Director of Education & Public Programs for the Portland Art Museum. Mike earned his MA and PhD in Education from American University in Washington, DC, focusing his research on educational theory and interdisciplinary learning in the arts. Prior to his position at the Portland Art Museum, he served as Director of School Services at the Saint Louis Art Museum as well as coordinator of education and public programs at the Mildred Lane Kemper Art Museum at Washington University. Mike has been invited to lead workshops, lectures, panels, and training sessions at various institutions, including the Aspen Art MuseumCrocker Art Museum, the Museum of Contemporary Art in San Diego, Los Angeles County Museum of Art, National Gallery of Art, Nelson Atkins Museum of Art, Philadelphia Museum of Art, and Phoenix Art Museum, among others.  He is passionate about how we can come to see museums as agents of change in their communities as well as creative sites for transformative learning and social action. Mike’s postings on this site are his own and don’t represent the Portland Art Museum’s positions, strategies, or opinions.

How do museums help people hold on to inspiration – and act?

Reposted from the blog of the Coalition of Museums for Climate Justice, which works to mobilize and support Canadian museum workers and their organizations in building public awareness, mitigation and resilience in the face of climate change.  To join the Coalition, please visit their Facebook Page or contact them directly.

Written by Henry McGhie

Hello, I’m looking for your views please.

The Science Centre World Summit will be in Tokyo in November. At the meeting, a Tokyo Protocol will be discussed and ratified, which reaffirms the potential and commitment of global museums and museum networks to support the UN sustainable development agenda, to transform our world by 2030, for the benefit of people, and nature, everywhere.

This programme is based on 17 sustainable development goals; these are just brilliant for museums to connect with, whether locally, globally, or locally and globally. More information can be found here.

If you click on the icons you get more information, and detailed targets. So, for museums with natural heritage collections, for example, some obvious links would be:

  • 4.7 – By 2030, ensure that all learners acquire the knowledge and skills needed to promote sustainable development, including, among others, through education for sustainable development and sustainable lifestyles, human rights, gender equality, promotion of a culture of peace and non-violence, global citizenship and appreciation of cultural diversity and of culture’s contribution to sustainable development
  • 11.4 – Strengthen efforts to protect and safeguard the world’s cultural and natural heritage
  • 12.8 – By 2030, ensure that people everywhere have the relevant information and awareness for sustainable development and lifestyles in harmony with nature
  • 13.3 – Improve education, awareness-raising and human and institutional capacity on climate change mitigation, adaptation, impact reduction and early warning

Any museum could find something to connect with among the 135-odd targets, and indeed it could be very fruitful to connect different types of museums and networks together to create new opportunities for people to explore sustainable futures.

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Manchester Museum. Photo Courtesy Henry McGhie

The full Protocol can be found here

I’m interested to hear people’s initial responses to this. Is this the kind of thing you and your museums are interested in supporting/connecting with? Beyond time and money, what support would you need to do so?

I’m doing a couple of talks at the summit and it would be great to hear that at least some people are on board with this, or that this is something that they would be interested in progressing, or what concerns would need to be addressed. No names or organisations would be mentioned in the presentations, and just a very short reply will be fine.

My personal feeling, beyond being very, very supportive of the initiative, is that:

it’s important to recognise that most people don’t think scientifically (yes, it’s true) – and that while the evidence and information may be derived from science, transferring that into action will not be achieved by more and more facts, depressing information, or telling people what they should do. We need to connect the science with what people care about themselves, what motivates them and inspires them.

This isn’t about diluting the science, but deploying it effectively to help people always move forwards.

If inspiration is the feeling that moves us to action, our job is to help people feel (and hold onto) that feeling, and enable them to act on it beyond our four walls.

Thanks,
Henry

Some aspects of the Tokyo Protocol:

  • Investigate how to engage even more effectively with local communities and increasingly diverse audiences, and keep the focus on gender differences in engagement.
  • Continue taking actions that have a positive global impact and that will make people everywhere more aware of the opportunities that science and technology hold for the sustainable advancement of humankind.
  • Draw the attention of decision makers and the media to the essential role of public engagement with science and technology by setting up high-profile global activities.
  • Endeavour to leverage the position of science centres as “trusted” places to introduce the public to new technological solutions and sustainable technologies, and to broaden the potential use of these solutions.
  • Take the lead in developing the best methods for engaging learners and optimizing their education in both formal and informal settings using appropriate technologies in widely varying contexts.
  • Engage the public more directly with research, using this engagement to help empower people, broaden attitudes and ensure that the work of universities and research institutions is relevant to society and to wider social concerns on a global scale.
  • Work together in a creative celebration of the International Science Centre Year 2019, encouraging people throughout the world to take part in shared experiences relating to science and technology and society.

About the Author

HENRY MCGHIE  is Head of Collections and Curator of Zoology at Manchester Museum, part of the University of Manchester. He wants to find ways for museums to effectively support people to engage with the natural environment, and to create opportunities to discuss and shape the future we want for ourselves and others.

Changing the Things We Cannot Accept – Museum Edition

Written by Mike Murawski

In September 2017, I was honored to be a part of the Smith Leadership Symposium in San Diego, an annual program of the Balboa Park Cultural Partnership.  Not only was this my second year being involved in this program, but I was also fortunate to be among a powerful group of presenters that included Shamell Bell (community organizer and choreographer), Milenko Matanovic (artist and community builder), and Monica Montgomery (founding director of the Museum of Impact).  Throughout our conversations leading up to the symposium and that day, we shared ideas about the value of community dialogue and the role of community care in our personal and professional work.

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Photo courtesy of Balboa Park Learning Institute.

My talk entitled “Changing the Things I Cannot Accept” was inspired, in part, by the writings of scholar and activist Angela Davis.  Davis’s powerful work had been on my mind after being encouraged by a colleague to read the recently published collection of her writings and interviews entitled Freedom is a Constant Struggle.  I am so grateful that this and other works by Davis made it to my ‘must read’ list, as she brings forward the urgency of feminism, intersectionality, and global solidarity to the struggles against injustice and oppression in our country.

In a speech to a gathering of Ferguson protesters in St. Louis in 2015, she stated: “Any critical engagement with racism requires us to understand the tyranny of the universal. For most of our history the very category ‘human’ has not embraced Black people and people of color. Its abstractness has been colored white and gendered male.”  It is within this tyranny of the universal, the neutral, the apolitical, the fair and balanced, and the objective that my frustrations lie when it comes to the role of museums in our society and in our communities.  Which brings me right back to the often-quoted words of Angela Davis:

“I’m no longer accepting the things I cannot change…. I’m changing the things I cannot accept.”

These words have resonated with me for quite some time.  Not because this has become an internet meme since the election, but instead because I hear these words repeated by activists that I greatly admire and respect in my own community and beyond.  And on that day of the Smith Symposium in San Diego, two of the other keynote presenters also included this exact quote from Davis in their slides.

So what are the things we can no longer accept when it comes to museum practice?

Well, for me, it is certainly not enough to lay out a laundry list of ‘things I cannot accept’ and continue to make the assumption that these are also ‘things that I cannot change.’  I think I was stuck in that long, deep rut earlier in my museum career.  I still hear many museum professionals talk about “the way things are” in museums and our inability to change things from where we are located in our organization (and in these power structures, more importantly). Many of the entrenched behaviors, policies, and practices in museums are based in a whole set of false stories we tell ourselves — self-sabotaging and oppressive narratives that hold us back, maintain the status quo, and create a fearful and hesitant attitude towards change.

I came across this specific idea of recognizing our false stories in a self-help book by Jen Sincero called You Are A Badass (ok, so not everything I read is as intellectual and hard-hitting as Angela Davis).  In it, Sincero writes:

“Because we’re so set in our ways and committed to our stories about who we are and what our reality looks like, we only scratch the surface of all that’s available to us every single moment.”

I’ve used Sincero’s framework in a few workshops I’ve led with museum professionals this year, working to identify the potential false stories that create barriers to change in our professional work, and then creating new powerful stories of change to replace them.  In a couple instances, we made our new powerful stories of change public by writing them outside museums using sidewalk chalk (I’ll never forget how it looked to have these messages written all across the main entrance plaza to the Museum of Art & History in Santa Cruz — thanks Nina!). We have too often upheld a systemic ‘big bad no’ that has dramatically limited the potential of museums to be agents of positive social change.

Rather than simply re-hashing the same concerns and complaints over and over again, it is far more vital and urgent to take action and change these things we cannot accept.  It is on us to replace these false stories with new powerful stories that envision a bold future for museums.  Below is my raw attempt at creating a new set of stories that I am working to tell myself — a set of stories that can lead to action and change in the work that we do as museum professionals as well as citizens, civic leaders, and members of our communities.

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Photo courtesy of Balboa Park Learning Institute.

This modest manifesto – first shared with the community of museum changemakers that came together for the Smith Symposium in September — brings the forces driving change in my own work out in a public, transparent, and vulnerable place.  No doubt this list is incomplete, imperfect, abbreviated, and oversimplified, yet I invite readers to add on to this list, flesh it out, and help us all move forward to change the things we can no longer accept:

1.  I cannot accept that museums are neutral. Museums have the potential to be relevant, socially-engaged spaces in our communities.  Yet, too often, they strive to remain “above” the political and social issues that affect our lives — embracing a myth of neutrality.  Well, MUSEUMS ARE NOT NEUTRAL, plain and simple.  In a 2015 article entitled “The End of Neutrality: A Modest Manifesto,” scholar Robert Janes writes, “neutrality is not a foundational principle of museum practice, but rather a result of the museum’s privileged position in society.” He continues, “complacency, the absence of continuous learning, and the weight of tradition are persistent factors in the inability or unwillingness to rethink the meaning of neutrality and its implications for the role and responsibilities of museums in contemporary society.”  It’s time to erase the tyranny of neutrality and move past this entrenched, limiting idea of museums.

2.  I cannot accept that museums are entirely object-centered and their primary purpose is to serve and preserve their collections. Museums are human-centered institutions, in the broadest and most inclusive sense.  This means more than just being visitor-centered or audience-centered.  It’s a mindset that recognizes the human potential and impact of our work, externally as well as internally. It’s a mindset that has the power to inform our decisions as museum professionals (around exhibitions, programs, partnerships, budgets, security, collections management, etc.) in a way that places a spirit of human connection at the core of our thinking, rather than just the objects.

3.  I cannot accept that museums function as separate from their communities. We often use language that externalizes those outside of our walls, setting up a false ‘us’ versus ‘them’ dichotomy. Museums can, instead, think of themselves as part of their communities. All museum staff, volunteers, members, donors, trustees, and partners are members of the community, and we only need to strive to be more inclusive and reflective of the broader local community.

4.  I cannot accept the thought that involving community members and their knowledge in a museum’s core practices will lower the quality of content and decrease overall trust in a museum’s authority. I’ve heard this too many times. Instead, let’s repeat and amplify the words that changemaker Josh Boykin projected on the wall behind him during his entire lightning talk this summer at MuseumCamp: “Let Your Community In.” Our communities know more than we do, and we need to recognize and embrace the knowledge, creativity, and lived experiences of these communities.  It’s no longer enough for museums to strive to be an essential part of their communities; we need to be working to ensure that our communities become an essential part of our museums. Quoting the transformative words of the Smithsonian Asian Pacific American Center’s Culture Lab Manifesto, “those who have historically been pushed to the margins hold the stories that will center our future.”

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Photo from Dalila Huerta, Instagram dlhuerta1848

5.  I cannot accept that museums do not consistently and persistently recognize the indigenous peoples on whose ancestral lands our institutions now stand. It’s time – now, today — to regularly and consistently honor the indigenous peoples of our place as well as the genealogies and hidden histories embodied in these spaces. It’s time to work toward decolonizing our institutions, and partnering with indigenous communities (artists, leaders, educators, activists) as we rethink the roles and responsibilities of museums.

6.  I cannot accept that issues such as immigration, refugees, police violence, transgender rights, water, and climate change are too political for museums. Museums are inextricably linked to these complex issues that are relevant to us today, and they permeate everything we do (whether we choose to acknowledge it or not).  I believe we can boldly come together around a respect for each other and the environment, rather than continue to allow these issues to divide us.

7.  I cannot accept that museums still use ‘keeping their donor base happy’ as an excuse to not be socially relevant and forward thinking. This fear of losing donors and patrons is far too pervasive. No way. I’m not buying it. If museums have a clear, bold, community-based vision for inclusion and social change, donors will support this work.  We need to have more trust in those individuals and foundations that support our institutions, and begin working with new funding sources specifically seeking organizations dedicated to inclusion, social change, and building stronger communities.  Some supporters may leave, but new ones will join in.  Like the old proverb says, “The best time to plant a tree was 20 years ago. The second best time is now.”  Get that tree planted today!  — And I wanted add to this a powerful, brutally-honest sentence from Brene Brown’s latest book Braving the Wilderness: “When the culture of any organization mandates that it is more important to protect the reputation of a system and those in power than it is to protect the basic human dignity of the individuals who serve that system or who are served by that system, you can be certain that the shame is systemic, the money is driving ethics, and the accountability is all but dead.”

8.  I cannot accept that many museums are hesitant or afraid to proclaim that Black Lives Matter and black life matters, or work with activists in the Movement for Black Lives and other intersectional movements standing up for human rights. Museums need to unapologetically recognize and engage the brave, transformative work of the Movement for Black Lives and their vision to “move towards a world in which the full humanity and dignity of all people is recognized” (Vision for Black Lives), as well as other important movements fighting for these same basic principles of human rights. We should look toward the leadership and vision of the Ford Foundation, a global organization leading efforts to support social justice and human welfare. In their statement “Why black lives matter to philanthropy,” they bravely proclaimed, “now is the time to stand by and amplify movements rooted in love, compassion, and dignity for all people.”

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Community Social Justice Art Project in memory of the death of Michael Brown, organized by Don’t Shoot Portland, August 2016 at the Portland Art Museum

9.  I cannot accept that, for museums, being socially responsible is just a liberal trend. Museums have the potential to serve as agents of social change, bringing people together, contributing to local communities, and changing people’s lives. It is time for our institutions to respond to the challenges of our times by making a bigger difference. This is not a trend that involves museums starting a few new programs or pulling together an exhibition that is socially-engaged – this is a movement to re-envision the purpose of museums as collaborative, participatory, and socially responsible spaces in a way that will affect all of the work that museums do.

10.  I cannot accept that we, as museum professionals and as citizens, do not fully recognize and celebrate the work we do to be inclusive, relevant, and responsive to the issues affecting the lives of our communities, our neighborhoods, our audiences, and our staff & volunteers. We must fiercely and consistently recognize the work we’re already doing to make positive change in our society and for our planet, and build communities of changemakers within and across institutions.  This is some of the most meaningful, relevant work happening in museums right now, so let’s work to make these stories the central stories of our museums. People across our institutions—not just educators but directors, curators, marketing staff, board members, donors, etc.—need to be publicly and visibly proud of the programs, exhibitions, projects, and strategic & structural changes that actively embrace equity, unheard stories, dialogue about provocative questions, and the diverse and rich lived experiences of those living in our communities.  More comprehensive support for this work can lead to an expanded focus on social impact and community partnership in a museum’s strategic goals and mission, in its exhibition and program planning process, in its staffing and hiring decisions, and in its overall allocation of resources.

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In his introduction to Freedom Is a Constant Struggle, journalist and activist Frank Barat brings light to an unexpected key aspect of activism and change: trying.  “Trying to change the world…,” he writes, “That is victory in itself.”

“Everyone and everything tells you that ‘outside’ you will not succeed, that it is too late, that we live in an epoch where a revolution cannot happen anymore. Radical changes are a thing of the past. You can be an outsider, but not outside the system, and you can have political beliefs, even radical ones, but they need to stay within the bounds of the permissible, inside that bubble that has been drawn for you by the elites.”

Time to break outside that bubble, and be an active part of creating a new, radical future for museums.

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About the Author

IMG_3329MIKE MURAWSKI: Founding author and editor of ArtMuseumTeaching.com, museum educator, and currently the Director of Education & Public Programs for the Portland Art Museum. Mike earned his MA and PhD in Education from American University in Washington, DC, focusing his research on educational theory and interdisciplinary learning in the arts. Prior to his position at the Portland Art Museum, he served as Director of School Services at the Saint Louis Art Museum as well as coordinator of education and public programs at the Mildred Lane Kemper Art Museum at Washington University. Mike has been invited to lead workshops, lectures, panels, and training sessions at various institutions, including the Aspen Art MuseumCrocker Art Museum, the Museum of Contemporary Art in San Diego, Los Angeles County Museum of Art, National Gallery of Art, Nelson Atkins Museum of Art, Philadelphia Museum of Art, and Phoenix Art Museum, among others.  He is passionate about how we can come to see museums as agents of change in their communities as well as creative sites for transformative learning and social action. Mike’s postings on this site are his own and don’t represent the Portland Art Museum’s positions, strategies, or opinions.

Header Photo: “Time Piece – 2” by lewishdreamer, Flickr photo, CC BY-NC 2.0 license, some rights reserved.  Photo taken during Liberate Tate’s protest performance called “Time Piece” at the Tate Modern in June 2015.  Read more about this action here.