Reposted from the blog of the Coalition of Museums for Climate Justice, which works to mobilize and support Canadian museum workers and their organizations in building public awareness, mitigation and resilience in the face of climate change. To join the Coalition, please visit their Facebook Page or contact them directly.
This programme is based on 17 sustainable development goals; these are just brilliant for museums to connect with, whether locally, globally, or locally and globally. More information can be found here.
If you click on the icons you get more information, and detailed targets. So, for museums with natural heritage collections, for example, some obvious links would be:
4.7 – By 2030, ensure that all learners acquire the knowledge and skills needed to promote sustainable development, including, among others, through education for sustainable development and sustainable lifestyles, human rights, gender equality, promotion of a culture of peace and non-violence, global citizenship and appreciation of cultural diversity and of culture’s contribution to sustainable development
11.4 – Strengthen efforts to protect and safeguard the world’s cultural and natural heritage
12.8 – By 2030, ensure that people everywhere have the relevant information and awareness for sustainable development and lifestyles in harmony with nature
13.3 – Improve education, awareness-raising and human and institutional capacity on climate change mitigation, adaptation, impact reduction and early warning
Any museum could find something to connect with among the 135-odd targets, and indeed it could be very fruitful to connect different types of museums and networks together to create new opportunities for people to explore sustainable futures.
I’m interested to hear people’s initial responses to this. Is this the kind of thing you and your museums are interested in supporting/connecting with? Beyond time and money, what support would you need to do so?
I’m doing a couple of talks at the summit and it would be great to hear that at least some people are on board with this, or that this is something that they would be interested in progressing, or what concerns would need to be addressed. No names or organisations would be mentioned in the presentations, and just a very short reply will be fine.
My personal feeling, beyond being very, very supportive of the initiative, is that:
it’s important to recognise that most people don’t think scientifically (yes, it’s true) – and that while the evidence and information may be derived from science, transferring that into action will not be achieved by more and more facts, depressing information, or telling people what they should do. We need to connect the science with what people care about themselves, what motivates them and inspires them.
This isn’t about diluting the science, but deploying it effectively to help people always move forwards.
If inspiration is the feeling that moves us to action, our job is to help people feel (and hold onto) that feeling, and enable them to act on it beyond our four walls.
Investigate how to engage even more effectively with local communities and increasingly diverse audiences, and keep the focus on gender differences in engagement.
Continue taking actions that have a positive global impact and that will make people everywhere more aware of the opportunities that science and technology hold for the sustainable advancement of humankind.
Draw the attention of decision makers and the media to the essential role of public engagement with science and technology by setting up high-profile global activities.
Endeavour to leverage the position of science centres as “trusted” places to introduce the public to new technological solutions and sustainable technologies, and to broaden the potential use of these solutions.
Take the lead in developing the best methods for engaging learners and optimizing their education in both formal and informal settings using appropriate technologies in widely varying contexts.
Engage the public more directly with research, using this engagement to help empower people, broaden attitudes and ensure that the work of universities and research institutions is relevant to society and to wider social concerns on a global scale.
Work together in a creative celebration of the International Science Centre Year 2019, encouraging people throughout the world to take part in shared experiences relating to science and technology and society.
About the Author
HENRY MCGHIE is Head of Collections and Curator of Zoology at Manchester Museum, part of the University of Manchester. He wants to find ways for museums to effectively support people to engage with the natural environment, and to create opportunities to discuss and shape the future we want for ourselves and others.
Last month, I was honored to be a part of the Smith Leadership Symposium in San Diego, an annual program of the Balboa Park Cultural Partnership. Not only was this my second year being involved in this program, but I was also fortunate to be among a powerful group of presenters that included Shamell Bell (community organizer and choreographer), Milenko Matanovic (artist and community builder), and Monica Montgomery (founding director of the Museum of Impact). Throughout our conversations leading up to the symposium and that day, we shared ideas about the value of community dialogue and the role of community care in our personal and professional work.
My talk entitled “Changing the Things I Cannot Accept” was inspired, in part, by the writings of scholar and activist Angela Davis. Davis’s powerful work had been on my mind after being encouraged by a colleague to read the recently published collection of her writings and interviews entitled Freedom is a Constant Struggle. I am so grateful that this and other works by Davis made it to my ‘must read’ list, as she brings forward the urgency of feminism, intersectionality, and global solidarity to the struggles against injustice and oppression in our country.
In a speech to a gathering of Ferguson protesters in St. Louis in 2015, she stated: “Any critical engagement with racism requires us to understand the tyranny of the universal. For most of our history the very category ‘human’ has not embraced Black people and people of color. Its abstractness has been colored white and gendered male.” It is within this tyranny of the universal, the neutral, the apolitical, the fair and balanced, and the objective that my frustrations lie when it comes to the role of museums in our society and in our communities. Which brings me right back to the often-quoted words of Angela Davis:
“I’m no longer accepting the things I cannot change…. I’m changing the things I cannot accept.”
These words have resonated with me for quite some time. Not because this has become an internet meme since the election, but instead because I hear these words repeated by activists that I greatly admire and respect in my own community and beyond. And on that day of the Smith Symposium in San Diego, two of the other keynote presenters also included this exact quote from Davis in their slides.
So what are the things we can no longer accept when it comes to museum practice?
Well, for me, it is certainly not enough to lay out a laundry list of ‘things I cannot accept’ and continue to make the assumption that these are also ‘things that I cannot change.’ I think I was stuck in that long, deep rut earlier in my museum career. I still hear many museum professionals talk about “the way things are” in museums and our inability to change things from where we are located in our organization (and in these power structures, more importantly). Many of the entrenched behaviors, policies, and practices in museums are based in a whole set of false stories we tell ourselves — self-sabotaging and oppressive narratives that hold us back, maintain the status quo, and create a fearful and hesitant attitude towards change.
I came across this specific idea of recognizing our false stories in a self-help book by Jen Sincero called You Are A Badass(ok, so not everything I read is as intellectual and hard-hitting as Angela Davis). In it, Sincero writes:
“Because we’re so set in our ways and committed to our stories about who we are and what our reality looks like, we only scratch the surface of all that’s available to us every single moment.”
I’ve used Sincero’s framework in a few workshops I’ve led with museum professionals this year, working to identify the potential false stories that create barriers to change in our professional work, and then creating new powerful stories of change to replace them. In a couple instances, we made our new powerful stories of change public by writing them outside museums using sidewalk chalk (I’ll never forget how it looked to have these messages written all across the main entrance plaza to the Museum of Art & History in Santa Cruz — thanks Nina!). We have too often upheld a systemic ‘big bad no’ that has dramatically limited the potential of museums to be agents of positive social change.
Rather than simply re-hashing the same concerns and complaints over and over again, it is far more vital and urgent to take action and change these things we cannot accept. It is on us to replace these false stories with new powerful stories that envision a bold future for museums. Below is my raw attempt at creating a new set of stories that I am working to tell myself — a set of stories that can lead to action and change in the work that we do as museum professionals as well as citizens, civic leaders, and members of our communities.
This modest manifesto – first shared with the community of museum changemakers that came together for the Smith Symposium in September — brings the forces driving change in my own work out in a public, transparent, and vulnerable place. No doubt this list is incomplete, imperfect, abbreviated, and oversimplified, yet I invite readers to add on to this list, flesh it out, and help us all move forward to change the things we can no longer accept:
1. I cannot accept that museums are neutral. Museums have the potential to be relevant, socially-engaged spaces in our communities. Yet, too often, they strive to remain “above” the political and social issues that affect our lives — embracing a myth of neutrality. Well, MUSEUMS ARE NOT NEUTRAL, plain and simple. In a 2015 article entitled “The End of Neutrality: A Modest Manifesto,” scholar Robert Janes writes, “neutrality is not a foundational principle of museum practice, but rather a result of the museum’s privileged position in society.” He continues, “complacency, the absence of continuous learning, and the weight of tradition are persistent factors in the inability or unwillingness to rethink the meaning of neutrality and its implications for the role and responsibilities of museums in contemporary society.” It’s time to erase the tyranny of neutrality and move past this entrenched, limiting idea of museums.
2. I cannot accept that museums are entirely object-centered and their primary purpose is to serve and preserve their collections. Museums are human-centered institutions, in the broadest and most inclusive sense. This means more than just being visitor-centered or audience-centered. It’s a mindset that recognizes the human potential and impact of our work, externally as well as internally. It’s a mindset that has the power to inform our decisions as museum professionals (around exhibitions, programs, partnerships, budgets, security, collections management, etc.) in a way that places a spirit of human connection at the core of our thinking, rather than just the objects.
3. I cannot accept that museums function as separate from their communities. We often use language that externalizes those outside of our walls, setting up a false ‘us’ versus ‘them’ dichotomy. Museums can, instead, think of themselves as part of their communities. All museum staff, volunteers, members, donors, trustees, and partners are members of the community, and we only need to strive to be more inclusive and reflective of the broader local community.
4. I cannot accept the thought that involving community members and their knowledge in a museum’s core practices will lower the quality of content and decrease overall trust in a museum’s authority. I’ve heard this too many times. Instead, let’s repeat and amplify the words that changemaker Josh Boykin projected on the wall behind him during his entire lightning talk this summer at MuseumCamp: “Let Your Community In.” Our communities know more than we do, and we need to recognize and embrace the knowledge, creativity, and lived experiences of these communities. It’s no longer enough for museums to strive to be an essential part of their communities; we need to be working to ensure that our communities become an essential part of our museums. Quoting the transformative words of the Smithsonian Asian Pacific American Center’s Culture Lab Manifesto, “those who have historically been pushed to the margins hold the stories that will center our future.”
5. I cannot accept that museums do not consistently and persistently recognize the indigenous peoples on whose ancestral lands our institutions now stand. It’s time – now, today — to regularly and consistently honor the indigenous peoples of our place as well as the genealogies and hidden histories embodied in these spaces. It’s time to work toward decolonizing our institutions, and partnering with indigenous communities (artists, leaders, educators, activists) as we rethink the roles and responsibilities of museums.
6. I cannot accept that issues such as immigration, refugees, police violence, transgender rights, water, and climate change are too political for museums. Museums are inextricably linked to these complex issues that are relevant to us today, and they permeate everything we do (whether we choose to acknowledge it or not). I believe we can boldly come together around a respect for each other and the environment, rather than continue to allow these issues to divide us.
7. I cannot accept that museums still use ‘keeping their donor base happy’ as an excuse to not be socially relevant and forward thinking. This fear of losing donors and patrons is far too pervasive. No way. I’m not buying it. If museums have a clear, bold, community-based vision for inclusion and social change, donors will support this work. We need to have more trust in those individuals and foundations that support our institutions, and begin working with new funding sources specifically seeking organizations dedicated to inclusion, social change, and building stronger communities. Some supporters may leave, but new ones will join in. Like the old proverb says, “The best time to plant a tree was 20 years ago. The second best time is now.” Get that tree planted today! — And I wanted add to this a powerful, brutally-honest sentence from Brene Brown’s latest book Braving the Wilderness: “When the culture of any organization mandates that it is more important to protect the reputation of a system and those in power than it is to protect the basic human dignity of the individuals who serve that system or who are served by that system, you can be certain that the shame is systemic, the money is driving ethics, and the accountability is all but dead.”
8. I cannot accept that many museums are hesitant or afraid to proclaim that Black Lives Matter and black life matters, or work with activists in the Movement for Black Lives and other intersectional movements standing up for human rights. Museums need to unapologetically recognize and engage the brave, transformative work of the Movement for Black Lives and their vision to “move towards a world in which the full humanity and dignity of all people is recognized” (Vision for Black Lives), as well as other important movements fighting for these same basic principles of human rights. We should look toward the leadership and vision of the Ford Foundation, a global organization leading efforts to support social justice and human welfare. In their statement “Why black lives matter to philanthropy,” they bravely proclaimed, “now is the time to stand by and amplify movements rooted in love, compassion, and dignity for all people.”
9. I cannot accept that, for museums, being socially responsible is just a liberal trend. Museums have the potential to serve as agents of social change, bringing people together, contributing to local communities, and changing people’s lives. It is time for our institutions to respond to the challenges of our times by making a bigger difference. This is not a trend that involves museums starting a few new programs or pulling together an exhibition that is socially-engaged – this is a movement to re-envision the purpose of museums as collaborative, participatory, and socially responsible spaces in a way that will affect all of the work that museums do.
10. I cannot accept that we, as museum professionals and as citizens, do not fully recognize and celebrate the work we do to be inclusive, relevant, and responsive to the issues affecting the lives of our communities, our neighborhoods, our audiences, and our staff & volunteers. We must fiercely and consistently recognize the work we’re already doing to make positive change in our society and for our planet, and build communities of changemakers within and across institutions. This is some of the most meaningful, relevant work happening in museums right now, so let’s work to make these stories the central stories of our museums. People across our institutions—not just educators but directors, curators, marketing staff, board members, donors, etc.—need to be publicly and visibly proud of the programs, exhibitions, projects, and strategic & structural changes that actively embrace equity, unheard stories, dialogue about provocative questions, and the diverse and rich lived experiences of those living in our communities. More comprehensive support for this work can lead to an expanded focus on social impact and community partnership in a museum’s strategic goals and mission, in its exhibition and program planning process, in its staffing and hiring decisions, and in its overall allocation of resources.
* * *
In his introduction to Freedom Is a Constant Struggle, journalist and activist Frank Barat brings light to an unexpected key aspect of activism and change: trying. “Trying to change the world…,” he writes, “That is victory in itself.”
“Everyone and everything tells you that ‘outside’ you will not succeed, that it is too late, that we live in an epoch where a revolution cannot happen anymore. Radical changes are a thing of the past. You can be an outsider, but not outside the system, and you can have political beliefs, even radical ones, but they need to stay within the bounds of the permissible, inside that bubble that has been drawn for you by the elites.”
Time to break outside that bubble, and be an active part of creating a new, radical future for museums.
Are you a passionately-creative thinker who wants to make a positive change in your community? Are you frustrated with the slow pace of change at your museum, non-profit organization, community group, or school? Are you tired of conferences filled with static presentations and “show and tell” sessions that don’t seem to connect with your goals and vision for change? Do you dream big about taking action, making new things possible, and thinking outside the box? Do you thrive in a diverse environment filled with others who share your passion, energy, and vision? Then you need to be seriously thinking about applying for this year’s MuseumCamp at the Santa Cruz Museum of Art & History (MAH).
MuseumCamp is an annual professional development event hosted by MAH and the inspiring Nina Simon. Each year, the camp brings together diverse, passionate people for a sleep-away experience for adults who learn together through active, creative workshops and activities. The 2017 MuseumCamp theme is CHANGEMAKERS, and I am so proud to be working with this summer’s group as a Counselor along with the phenomenal Ebony McKinney, Founding Director of Emerging Arts Professionals/SFBA — a network focused on empowerment, leadership, and growth of next generation arts and culture workers in the San Francisco Bay Area.
In beautiful Santa Cruz, we will spend 2.5 days together exploring the ways we make change in our work, our communities, and the world. We will focus specifically on how we can use creative projects as catalysts for community action and change. Whether you are dreaming about change, making it happen, or have battle scars to share, we want you here this year.
This year’s MuseumCamp will be challenging — but not in a frenetic, obstacle course way. It will challenge us to confront our fears about change, empower others, and create the future we seek.
Learn more about the details of this year’s MuseumCamp here, and Apply Now — the deadline for applications is March 15th, so you need to get online now and make it happen.
I look forward to seeing many of you there this summer!!!!
Dive into co-creative project design. A month before MuseumCamp, the MAH is opening a new exhibition, Lost Childhoods, co-developed with foster youth, youth advocates, and artists in our community. You’ll tour the exhibition with the team, discuss its impact, and explore the process behind it. This project is experimental, complicated work. Foster youth are central to every decision and direction. Artists are striving to follow their direction to beautiful ends. Dozens of youth advocates and partners co-own the process and are bringing their own dreams, talents, and connections to the work. At MuseumCamp, we’ll pull back the curtain on Lost Childhoods’ process and product. We’ll brainstorm how to partner with your community on projects that ignite social action.
Meet amazing colleagues and counselors. MuseumCamp attracts creative changemakers of all stripes and backgrounds. Last year Camp welcomed academics, museum folk, librarians, poets, artists, bike advocates, engineers, and one American Ninja Warrior. This year’s applicants include social scientists, activists, entrepreneurs, educators, and artists. We’ve got two incredible outside counselors–Ebony McKinney and Mike Murawski–and more partners coming onboard. You want to meet these people. You want to learn with them. MuseumCamp will help you build a diverse network of inspiring compatriots for your own personal journey to creative change.
Build – and share – a creative action plan for change. The central activity of MuseumCamp is a whole-camp project where we work in teams to make something. (Check out past projects here.) This year, we’re building a creative change toolkit. As a team, you will design it. After Camp, the MAH team will turn it into a beautiful product for you to keep. You’ll create it, use it, and share it with others around the world.
Find out what happens when a museum breaks out of its building. Later this spring, the MAH is opening a major expansion in Abbott Square, the plaza adjacent to the museum. Abbott Square will be a creative heart for the city, offering free events, workshops, performances, and playful programs in partnership with community groups. At MuseumCamp, you’ll be among the first to experience it. If you or your organization are considering doing more work in public space, this is a great opportunity to learn more firsthand.
Relax, recharge, and explore. Swim with sea lions. Ride a 100-year old wooden roller coaster. Sleep in a museum. All optional. All incredible. All at MuseumCamp.
Editor’s Note: I have been following EmcArts ever since they announced their first round of Innovation Labs for Museums back in 2011, and have had the pleasure of meeting with their staff as well as those working with the ArtsFwd initiative. I was also fortunate enough to be invited to attend the Association of Art Museum Directors meeting this summer in Dallas, where Richard Evans gave a great presentation on innovation as part of that organization’s thinking around education. The team at EmcArts and ArtsFwd is working to help make a break with our patterns of “business as usual” and develop new capacities and mindsets to tackle the major adaptive challenges facing museums in the 21st century. The post below by Karina Mangu-Ward does such a fantastic job of highlighting this shift in practice and ‘mindset’, to use her word. I thought it was worth sharing with ArtMuseumTeaching community as a way for museum professionals at all levels of their organizations to reflect on the models and mindsets underlying our practice as well as the real challenges we face. I invite readers to comment below about how you see these models operating at your institution, and how you might help support change towards a new mindset in museums.
Written by Karina Mangu-Ward,Director of Activating Innovation at EmcArts
Reposted from the blog at ArtsFwd, an online community of arts and culture leaders committed to doing things differently in their organizations in order to stay relevant and vital in a changing world.
I’m thrilled to announce that I’ve been selected as a guest at the Dinner-vention 2, organized by Barry Hessenius of Barry’s Blog and WESTAF. On October 9, I’ll join seven other dynamic, forward-thinking leaders in the arts to discuss some of the most pressing challenges across the field. I’m looking forward to meeting everyone and engaging in what should be a spicy conversation.
I’ve shared my briefing paper below. I encourage you to read the papers of the other seven guests, which you can find here.
What’s a model, exactly?
I’m a very literal person, so the first thing I did when tasked with this briefing paper was look up the definition of “model.”
Model (n): 1) A standard, an example for imitation or comparison
OK, got it. A model is like a blueprint. Or a recipe. So, this Dinner-vention is a debate about standard or best practices in our field. We’re taking a long hard look at the routines we’ve replicated again and again because they work, or at least they’re supposed to, or they once did.
What models are we questioning?
My next step was to plainly state what I see as the old model in each of the areas Barry mentions (plus I added strategic planning, evaluation, and artistic development).
However, I assume every model evolved to meet a particular challenge. So I also tried to name the challenge I think we’re facing right now in that area. For me, there’s nothing worse that poor problem definition. We can reform our models until we’re blue in the face, but that’s useless unless we get clear about the future we want and the challenges we’ll face in getting there. Only then can we answer the question: why aren’t our models working?
I think this was a useful exercise, so I’ve shared the results below. It’s wide open for debate. My hope is that it serves as a starting place for a shared understanding of the standard practices we’re questioning and the real challenges we’re faced with as a field, so that we can begin to understand whether our approaches are the right ones.
In each case, I see a stark disconnect. The old models we’re using aren’t matching up with the deeply complex challenges we’re faced with right now.
Old model: Ticket sales + government + foundation + corporate + wealthy patrons + small donors + endowment income = Balanced budget
New challenge: To generate new sources of sustained revenue and capital
Old model: Sell subscriptions and market shows
New challenge: To engage new and more diverse groups of people in meaningful arts experiences
Old model: Give/get boards focused on fiduciary oversight and maintaining stability
New challenge: To cultivate boards that are partners in change
Old model: More ticket sales, more revenue, bigger budget, nice building = Success!
New challenge: To evaluate the success of our organizations based on the value they create in people’s lives
Old model: Attend leadership conferences and seminars, build your network, wait for your boss to finally leave/retire/die. (Alternatively, change jobs every year.)
New challenge: To develop a generation of new leaders equipped with the tools they’ll need to tackle the wickedly complex challenges the future has in store
Old model: MFA programs, residencies, commissions, occasionally a grant, get a day job
New challenge: To support artists in making a living and a life
Old model: Decide where you want to be in 5 years. Outline the steps to get there in a long document no one will read.
New challenge: To plan for the future in a way that allows us to stay close to our core values and make incremental improvement while also making room for experimentation, failure, and rapidly changing conditions.
Old model: The money goes to whoever the funder says it to goes to. Usually bigger organizations run by white people in major cities.
Our challenge today: To distribute funds in a way that is equitable, geographically diverse, and creates the most value
Note: I decided I was too ignorant in the areas of creative placemaking, advocacy and arts education to weigh in. I’ll leave that to my colleagues.
Here’s my main argument
Over 60 years in the field, we’ve developed standard practices, or models, in all these different areas. They worked for a while. Now they don’t. This has given us a false notion that we need new models in each area. This is wrong.
Models, best practices, recipes, and blueprints work only when your challenge has a knowable, replicable solution. Sure, there are some challenges that fit this mold. I’d argue that having a great website, designing an effective ad, doing a successful crowd funding campaign, and producing a complicated show are all challenges where best practices, models, and experts are really valuable. You might not know the solution, but someone does, and you can find it out.
But what happens when there actually isn’t a knowable solution to your challenge? When there is no expert, no model to call upon? When the only way forward is through experimentation and failure?
I’d argue that every one of the big challenges I name above falls into the realm of complexity, where the search for replicable models is fruitless. There isn’t going to be a new model for generating revenue that the field can galvanize around that will work for every or even most arts organizations. Nor is there going to be a long lasting model for community engagement that can be replicated by organizations across the country. For the deeply complex challenges we face today, there simply isn’t a knowable solution or model that can reliably help us tackle them. These kinds of challenges require a new way of working.
We don’t need new models, we need a new theory of practice
Instead of new models, I’d argue that we need a new theory of practice, one that champions a different set of priorities in how we do our work.
Our old models imply a vision of success that’s rooted in growth, stability, and excellence. They drive us towards efficiency and competition by perpetuating an atmosphere of scarcity. They are not as creative as we are.
What if a new vision of success in our field could prioritize resilience, flexibility, and intimacy? What if we could be enablers, not producers? What if we could harness the abundance of creative potential around us?
This new vision of success doesn’t demand consensus around a new set of standards, best practices, or “examples for imitation,” it demands a new way of thinking and acting that empowers us to shift and change our routines all the time, as needed.
A proposed theory of practice for the future
Here is my call to the field: a proposed set of practices that align with the world as it is today, not as it was before:
Let’s get clear about the challenges we’re facing and if they’re complex, treat them as such
Let’s ask hard questions, listen, do research, and stay vulnerable to what we learn.
Let’s question our assumptions and let go of what’s no longer working.
Let’s embrace ambiguity and conflict as a crucial part of change
Let’s bring together people with different experiences and lean into difference
Let’s experiment our way forward and fail often
Let’s recognize the system in which we’re operating.
Let’s rigorously reflect and continuously learn
When I set out to write this post, I wanted to question the premise that a conversation about “broken models” could even be useful in a time when expertise, excellence and replicability are the values of the past. I wanted to propose that we move past the very notion of models – let’s jettison the word itself from our vocabulary.
In the end, I guess you could call what I’ve proposed a kind of “new model.” But I’d rather think of it as a new mindset.
Read more about Innovation Stories, the National Innovation Summit, and tools & activities you can use in your own organization by connecting to the ArtsFwd blog.
* * *
About the Author
KARINA MANGU-WARD: Director of Activating Innovation for EmcArts, Inc. Karina leads the development of ArtsFwd, an interactive online platform that extends learning about innovation among arts leaders and organizations nationally and internationally. She took on the role of Director of Activating Innovation in August 2011. In addition to her work at EmcArts, Karina is a New York based producer and filmmaker, whose projects include an original web series, an interactive online documentary series, promos, how-to videos, and event videography. She received her MFA in Theater Management & Producing from Columbia University, where she wrote her thesis on the strategic use of online tools and technologies for arts organizations. She holds a BA from Harvard College.