Reposted and revised from MuseumNext, a global conference on the future of museums which has acted as a platform for showcasing best practice today to shine a light on the museum of tomorrow. Check out more details about the upcoming conference in New York by visiting their new website.
MuseumNext is very much a collaboration which brings together museum professionals to share what they feel is important and exciting, that is true of the presentations and workshops which our community propose through our call for papers and through the other activities which form our conference fringe.
Mike Murawski, Director of Education & Public Programs at Portland Art Museum, challenged us to build a Museum Social Action Project into the program and offered along with Monica Montgomery to make the project happen.
MuseumNext asked Mike to tell us more about this exciting project:
How did the Museum Social Action Project come about?
At a time when museum professionals are increasingly thinking about the social impact of museums as well as the role these institutions play within our local communities, it seemed urgent to get outside the ‘bubble’ of the conference and more directly engage with organizations responding to local realities.
I was invited to present at the MuseumNext conference in New York on the topic of enacting change in museums and converting talk into action, so it felt necessary to get outside the conference venue and ‘walk the walk.’ Not having a strong familiarity with the local communities across New York, I immediately reached out to Monica Montgomery (MuseumHue, Museum of Impact) to explore this idea of a Museum Social Action Project.
Monica and I brainstormed about some possible ideas, and she connected us with the team at The Laundromat Project, an amazing organization that works to bring socially engaged arts programming to laundromats and other everyday community spaces.
Why should a museum conference try and facilitate something like this?
As museum professionals, it is vital that we enact a mindset of giving back and supporting grassroots organizations like The Laundromat Project that strengthen our communities. Each and every professional conference should be focusing more on how it can be connected and relevant to the place of its convening, and not just think about locations as conference hotels and convention centers.
Conference sessions, panels, and topics can certainly be more grounded in the realities and issues of the conference’s city and neighborhoods, but I think it’s important to get outside the walls of the conference, explore direct ways to see our ideas in action, and be a responsible part of building stronger communities (beyond the spotlight of the conference).
What is The Laundromat Project?
Launched in 2006, The Laundromat Projectbrings socially relevant and socially engaged arts programming to laundromats and other everyday community spaces in order to reach as many of our neighbors as possible. The LP’s artists and staff work to amplify the creativity that already exists within communities by using arts and culture to build community networks, solve problems, and enhance the sense of ownership in the places where we live, work, and grow. The LP is particularly committed to long-term and sustained investment in communities of color as well as those living on modest incomes.
Their Kelly Street Initiative was launched in 2016 in partnership with Workforce Housing Group, Kelly Street Garden, and Banana Kelly Community Improvement Association, transforming a 2 bedroom-apartment on Kelly Street in Longwood, South Bronx, into a thriving creative community hub, with artist studios, arts programming, and community partnerships that allow The LP to engage the larger Kelly Street community. We are honored to be collaborating with Hatuey Ramos-Fermín, The LP’s Director of Programs & Community Engagement, to build this Museum Social Action Project together for MuseumNext.
What’s the project that you’re doing?
Participants attending this Museum Social Action Project will meet staff and artists at The Laundromat Project, learn about their various projects and programs, and tour the Kelly Street Initiative location as well as learn more about that neighborhood. LP staff and artists will then lead a short workshop and discussion on how organizations can learn more about a neighborhood’s capacities, creativity, and skills through community asset mapping.
Participants will also discuss ways to build a sustained investment in community partnerships, rather than one-sided outreach efforts or one-time program offerings. As a vital part of this project, we also ask that participants find a way to give back to The Laundromat Project and help them create more joyful spaces of creativity and community. Participants can do this by bringing an art supply Gift Card from Dick Blick or by donating directly to the Laundromat Project online (which I strongly encourage people to do, even if you are not involved in this project or the MuseumNext conference).
What do you think the delegates will get out of it?
The aim is for delegates attending the Museum Social Action Project to be able to gain a more concrete understanding of community-based practices, of how cultural organizations can serve as sites of social action and relevance, of how museums and arts non-profits can bring people together a work to build stronger, more resilient communities. They will gain skills from The LP staff and from each other around community asset mapping, and really listening to local community voices.
What impact can the project have?
For me, personally, there are a few big “what if’s” at the heart of this type of Museum Social Action Project. I know that museums and cultural organizations across the world are striving to be an essential part of their communities; but what if our communities could become an essential part of our institutions? What if we could effectively re-center this movement for change around our local communities and the power, knowledge, creativity, and capacities that they can bring to our institutions? What if conferences and professional gatherings spent more time doing and less time talking?
I don’t think we’ll achieve this all at our half-day Museum Social Action Project this November in New York, but I hope others are inspired to do similar types of projects and experiences, getting outside the walls of our conferences and harnessing the power of museum professionals to learn from and give back to our communities.
The Museum Social Action Project is one of the fringe activities for MuseumNext New York City. The conference takes place 14 – 16 November 2016 at the BMCC Tribeca Performing Arts Center. Find out more about the conference here.
What can museums learn from approaches, models, and practices in other fields? How are we continuing to frame and define empathy and relevance in museum programming? Are we doing the research, making the connections, and learning from what else is out there?
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I love good storytelling on the radio – whether listening to NPR as a child in the back seat of my Dad’s car, pulling over to a parking lot to catch the end of StoryCorps, or indulging in a podcast while I fold laundry. I love a good story; it’s partly why I love history. Last month, I attended a live event about Out of the Blocks, a documentary series on my local NPR station. The pieces began to fall together for me and I started considering this radio program in relation to dialogue-based museum programming.
Out of the Blocks is a program from WYPR 88.1 FM in Baltimore, Maryland. Based on the simple concept of sharing the stories of people living on one block in Baltimore, radio producer Aaron Henkin and music producer Wendel Patrick create a series of episodes that present captivating narratives of real life. After interviewing everyone on one city block, they edit together interviews into one hour of radio that is lovely to listen to – opening perspective, building empathy and understanding. The show and podcast are well worth checking out; it’s truly amazing to hear interviewees share stories and see how editing, soundscape and production buoy those narratives.
However, it was the live event that really got me thinking. On stage, in real time, Baltimoreans whom Henkin and Patrick interviewed spoke about the project. Interviewees shared their first impressions of Henkin and Patrick, talked about being interviewed and, most movingly, what it was like to hear their own stories and voices in the final program on the radio. In front of a sold out auditorium of listeners and fans, many of them shared that it was both frightening and empowering to experience what eventually aired.
In his opening remarks, Henkin described the show as an experiment in radical empathy – the idea that everyone has a story that is worth telling and that the process of having people intently listen to that story feels good – it makes you feel like you matter. Producing this show is intensive and involves selecting a block to focus on, meeting and building relationships with everyone on that block, conducting hour long interviews with each person, editing all of those interviews into one episode and building the musical backdrop that amplifies and supports those stories. In the end, Henkin shared that he imagined each block as a mosaic of experiences and stories and, indeed, the city of Baltimore as a larger mosaic of those city blocks.
The deeply specific and site-based nature of the work
The collaboration between documentarian and sound artist
The relationships built through the process – between the producers, interviewees, neighbors and a broader community of listeners
In late September, I visited two major history museums in town with a friend– the Baltimore Museum of Industry and the Maryland Historical Society. In the galleries, there are glimpses of the “Baltimore mosaic” Henkin described, visible in the form of a personal object with a particularly evocative story behind it, a student curated show featuring photographs of the process of historical inquiry and research, or an exhibit designed as an immersive environment – transporting one through theatrical techniques to a different time and place. Yet, there weren’t nearly enough of those provocative and arresting personal stories that tether historical events to the experiences of real people.
When we teach in history museums and exhibitions, we sometimes get caught up in the intoxication of historical documents, artifacts, objects and buildings to the detriment of the emotional, personal, story-driven voice of those who experienced a place or event. Sometimes this may be because it’s hard to find voices, particularly of those not present in the historical record. And there is a sense of the need for “neutrality.” But even if we can’t necessarily “interview” people who are long gone, we as a field benefit from a continuous reminder about the power of visceral, real stories from real people – especially in the face of larger interpretive narratives that address the history of organizations, nations and institutions. There is power in specificity, and scaled, personal and connective stories.
Ideas I am walking away with
Here are some reminders and lessons I’m taking away from Out of the Blocks:
Relationship building. It takes a long time to create an episode of Out of the Blocks (about 8 weeks). The commitment to interview everyone on one block, each person for an hour, takes time. And there is also time spent hanging out and getting to know the people on that block. This may be part of why interviewees feel comfortable sharing their stories.
The power of storytelling and the importance of transparency. The power of storytelling isn’t new. But at the Out of the Blocks live event I was reminded of how powerful it is to know the “backstory.” Hearing directly from both producers and interviewees added depth, nuance and made clear that the project was meaningful to everyone: the producers and the interviewees.
The notion of sharing and listening as radical empathy. There is power to both sharing stories and having them heard. As staff at institutions and cultural organizations, we need to remember both pieces – dialogue is both talking and listening.
What if we applied the same intensive techniques Henkin and Patrick use to interpreting our historic buildings, sites and spaces? What if in the same ways they interviewed everyone living on one city block during one moment in time, we “interviewed” everyone who lived in one place through time –the people who occupied the space before a building was built, the people who built the building, the people who worked in the building, renovated, occupied and used a space in different ways through time, and the people who are there now, in the neighborhood. In this way, we might get closer to addressing the mythology of the “period of interpretation” as Frank Vagnone writes in his blog and the Anarchist’s Guide of Historic House Museums, co-authored with Deborah Ryan.
At one point in during the live event, Henkin shared that he and Patrick have been asked about the agenda for this series. What did they want to get out of this? What were they hoping for? Their response has been that there is no agenda but that if there were one, it would be to just show up and listen. What would it look like if museums just showed up and listened? What kinds of exhibitions, programs, partnerships and relationships might materialize? What can we in museums learn about programming and story from this kind of work? What examples of similar approaches in museums, libraries, at historic sites have you seen? Let’s amplify them.
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About the Author
BETH MALONEY works as an independent consultant, bringing educational expertise to museums and cultural organizations in the form of curriculum and program development, interpretation, visitor experience planning and professional training. In addition to partnering with a wide range of museums and historic sites, she teaches undergraduate courses that explore museum work and learning through the Program in Museums and Society at Johns Hopkins University. Former Board member and Past President of the Museum Education Roundtable, Beth serves as a peer reviewer for the Journal of Museum Education. For more information and to be in touch, please visit www.bethmaloney.com.
Header Image: Photo by Wendel Patrick. Aaron Henkin conducting an interview for “OUT OF THE BLOCKS,” 2012, photo courtesy the artists.
Photos included in this post are by Wendel Patrick, used courtesy of the artist.
Written by Sarah Watkins, Canadian Museum for Human Rights
Reposted with permission from the Canadian Museum for Human Rights blog, the institution’s online presence for stories about the museum and its exhibitions, programs, education programs, and other news. Check it out, and learn more about the exciting work happening at the CMHR. Original post by Sarah Watkins, September 3, 2016.
I have always believed that museums are powerful places. Visiting a well-done exhibit can help us to grow by opening our minds and hearts to ideas that we may never have even considered. For me, the travelling exhibition Sight Unseen: International Photography by Blind Artistsis a perfect example of this.
On display at the Canadian Museum for Human Rights until September 18th, Sight Unseen showcased the photography of acclaimed international artists, all of whom have varying levels of vision loss. I was fortunate enough to work with some of these artists to create a lecture series called Shooting Blind, which explored the idea of taking photos without the use of sight. Now that I can reflect on this experience, I have come to realize that this exhibition and these artists have helped me to discover a new perspective on photography and ability.
What is really interesting about Sight Unseen is that the art seems familiar but foreign at the same time. In today’s world, everyone takes photos – at home with family, out with friends, on our cellphones and tablets and with our digital cameras. The act of taking photographs has become commonplace, and for this reason we can all connect with this exhibition. The artists in this show, however, aren’t just taking photos or documenting a moment in time; they are communicating a message. They think very deeply and consciously about what they are going to photograph.
I used to take thousands of photos with my digital camera in an attempt to capture the exact thing that I was seeing with my eyes. Now, because of this exhibition, I have a different perspective. I take fewer photos, but I think more deeply about each one. I look beyond what is in front of me and consider why I am taking the photo. Am I trying to capture an image of the bridge, or the way that the evening light creates patterns out of shadows that reflect the shape of their source? Is it the fog on the water that is most interesting, or the stillness that it communicates the minute before I jump in the lake for a morning swim?
After visiting Sight Unseen, I see the photographs in a new way. When I look at the photo created by Evgen Bavčar that shows an outstretched hand touching the face of a stone statue, I no longer see just the objects. Rather, I see the careful exploration and discovery of something unknown. I can’t help but think of the artist, exploring the world in ways that I could never imagine, through the sense of touch. Similarly, I used to think of the amazing light paintings created by Pete Eckert as abstract art. His photographs created in a completely dark room with flashlights and other light sources seemed random. Now, the swirling colours and rays of light make me think of energy. Each model is represented differently, the colours and patterns as unique as the person they are highlighting. To me, this sense of energy was something previously imperceptible until Pete showed it to me through his work.
This change in perspective has me questioning what it means to be “able” to do something. If photography isn’t about sight, then maybe dancing isn’t always about what we do with our legs, and speaking isn’t always about sounds coming out of our mouths. This is the lesson that I have learned from Sight Unseen. There is more about us that is the same than different, so no matter what our differences are, we all deserve to have our humanity, dignity and rights respected in the same way.
*Sarah Watkins is a Interpretive Program Developer for the Canadian Museum for Human Rights.
Header Image: Gerardo Nigenda, Entre lo invisible y lo tangible, llegando a la homeostasis emocional (Reaching Emotional Equilibrium Between the Invisible and the Tangible).
Written by Chelsea Emelie Kelly, Park Avenue Armory
How can you be sure the programs you create will resonate with your intended audiences? As youth educators, we turn straight to the source to answer that question: our students. Youth interns push us to think more deeply about our practice and pedagogy, and, in turn, engaging them in program development and implementation immerse our students in the real-world impact of our institutional missions. To this end, in May 2016, Park Avenue Armory Youth Corps joined forces with youth interns from the Museum of Modern Art and the American Museum of Natural History to present a panel session at the annual NYCMER (New York City Museum Educators Roundtable) Conference, encouraging hundreds of attending educators to consider how they, too, might view their own constituents as experts.
Dovetailing with recent posts on Art Museum Teaching proposing that museums commit to being spaces for dialogue and conversation, we share the reflections of Park Avenue Armory Youth Corps members Nancy and Terrelle below to inspire you to explore how you might turn to your own students and visitors to take the first steps towards empathy: listening deeply and with care to what our audiences need and want from our institutions.
We send our greatest thanks to fellow youth panelists Cara and Yvonne from MoMA and Roman and Karina from AMNH, as well as to staff facilitators Calder Zwicky (MoMA) and Barry Joseph (AMNH), for collaborating with us on this session!
Nancy: The conference was a total success. Terrelle and I were excited for the meeting from the very start, and we were ready to introduce the Armory and all it has to offer to us, as well as the Youth Corps program, to the people attending the conference.
Terrelle: Being part of the conference was a really great experience for me. It really gave me more insight about other youth internship programs in NYC, and made me appreciate working at Park Avenue Armory so much more.
Nancy: We were part of a panel called “Ask the Experts: Activating Your Museum through a Younger Lens,”with other youth interns from the American Museum of Natural History and MoMA. We got to chat with them beforehand at a nearby Starbucks and know more about what their programs had to offer. Once we were inside the Morgan Library and Museum, where the conference was taking place, we began introducing ourselves to the educators attending our session, and all our nerves went away.
Terrelle: The first question we were asked was how we want to be identified—as teens or youth or something else? This question is quite tricky since it really depends on the type of programs and the type of people you want to reach. I have seen a majority say they would prefer the term “youth” as it is less patronizing than the word teen. To me, “teen” typically refers to ages 12-15.
Nancy: Also, at our program here at Park Avenue Armory, the age ranges from 13-22+, so “teens” wouldn’t exactly be the way to go. Instead “youth” can mean any age within that spectrum.
Terrelle: Others in our panel found “teen” to be better, and others thought whatever term makes alliteration with your program title, then that’s what you should use. Words like Student and Young Artist were also mentioned, and I liked those as well, because in a sense everyone is a student. Everyone is still learning, especially when it comes to art—there is always something you can improve on.
Speaking of improving, another question asked that stuck out for me was: “How do your programs provide space for failure?” Here at the Armory, we create a final project every semester that is inspired by a production—past projects have been guides to unplugging, an audio walk, and installation art. We typically go through a tinkering phase where we experiment with different materials, different ideas, and produce different outcomes. Our tinkering process is our trial and error phase. Many people know the saying “You learn from your mistakes.” When you fail at something, it’s not that you should give up—it’s for you to analyze what you did wrong and to fix it. Once you learn what you need to do to have your envisioned outcome, then you can adjust.
Nancy: We were also asked whether or not we felt we had a voice within our programs. This was an automatic no brainer for me since that is exactly what the Armory provides, especially with the Advisory Board, which enables us to make vital decisions for events, productions, and our program.
Terrelle: I am one who always vouches for programs to let youth have a voice when it comes to something that they’re involved in. If something is for teens/youth, then they should be able to give you feedback on how you can run it better or improve on certain things. Having end of semester feedback/questionnaires or advisory boards become essential, because this gives your students a chance to voice their ideas and concerns.
Nancy: We also got asked if we felt that the programs we are in represent the diversity of New York City. This made me think of the different schools the Armory partners with, which have ethnicities from all over, and many are international students. The different boroughs that we come from add to the diversity that our program has.
Terrelle: All in all the NYCMER conference has definitely inspired me—to work on my networking skills, one of my many personal goals for this year, and also to become more involved in youth events and teen nights in the city.
Nancy: Representing the Armory was not only fun but interesting. It was great to be able to learn about other programs that aren’t our own and meet other students who work in cultural institutions. We were glad to have been able to provide answers to arts educators!
We invite you to learn more about the Armory Youth Corps here, the MoMA Teens program here, and the American Museum of Natural History teen programs here.
Header Photo: After a successful session, the youth panelists pose in the Morgan Library and Museum. Photo by Barry Joseph.
What is the social and emotional responsibility of museums, especially as many public institutions strive to be a vital part of their local communities?
How can our collections and exhibitions help visitors critically and thoughtfully engage with present-day realities?
How do museums decide which political or social issues to engage with, and which ones to be silent about?
If these issues don’t directly relate to something in our galleries, can museums still be a site for people to gather and grapple with these difficult topics?
And finally—perhaps the biggest and most provocative question—can museums be neutral in all of this? What is the value, if any, of remaining silent?
These questions—and many more—are being asked this summer at the museum I work for, the Portland Art Museum, which recently opened two exhibitions that relate directly to the politically charged realities of our time: an immersive multimedia project by artist Josh Kline entitled Freedom, and a focus exhibition of the work of Portland artist Arvie Smith. As we personally responded to the news cycles of the summer, we wondered how our visitors might bring their feelings of anger, fear, grief, pain, hope, love, and healing to their experience with these exhibitions and our collection. Should we do anything different, or just allow the art to spark that connection on its own with the people who happen to visit?
After a few rapidly planned cross-departmental meetings combined with some unplanned hallway conversations, the general consensus was to do something. One of our attempted strategies, among others, was to develop a guide to support productive conversation and dialogue in the galleries. After all, the idea of ‘conversation’ has been such a core value for gallery teaching at our institution for many years, as well as for my own personal teaching practice (see “Reflecting on the Learning Power of Conversation in Museums”).
I am writing this post to share the prototype of our Have Conversations Here Guide, and talk briefly about the various resources that I pulled together to develop the text of this guide. While I know that this guide is far from perfect, I am such a fan of an ‘open source’ mindset and just simply getting it out there. I welcome productive feedback, other useful resources, and both success and failure stories for when others have experimented with strategies like this.
But before discussing the Guide in more detail, it only makes sense to provide a bit more information about the Kline and Smith exhibitions that essentially sparked this extended thinking about productive dialogue here at our museum.
Art Provokes Conversations
Taking up an entire floor of the museum’s modern and contemporary wing, Josh Kline’s exhibition Freedom explores issues of social justice activism, policing, surveillance technologies, and corporate/government power. The work includes video monitors; a recreation of Zuccotti Park in Lower Manhattan (a space taken over by Occupy Wall Street in 2011); life-size sculptures of police officers in tactical gear with Teletubby heads; videos embedded in the torsos of the police figures that include Black Lives Matter activists and retired police officers; and an installation of replicated donuts bearing police crests, handcuffs, asphalt, and broken auto glass. Inspired by his own participation in the Occupy movement, Kline asks visitors to confront the recent past and its repercussions, while contemplating our roles as citizens in this pivotal moment when the uses of technology, notions of privacy, and the social order are rapidly shifting.
In a different part of the museum, the brightly-colored paintings of Arvie Smith draw subject matter directly from his own African American roots and lived experience. A key work in the exhibition is Smith’s Strange Fruit (1992), depicting the lynching of a young black man by two robed KKK members, and borrowing its title from the Abel Meeropol song made famous by Billie Holiday. Additional works such as Hands Up Don’t Shoot (2015) include stereotyped caricatures of African Americans like Aunt Jemima and direct references to police violence and the death of Michael Brown in Ferguson, Missouri, in 2014.
Both Smith and Kline clearly see their work as intended to spark conversation and dialogue around these challenging issues, inviting visitors to not only grapple with the imagery and subject matter of their work but also with the connected realities of the world we are experiencing every day. In an interview with Portland Monthly Magazine, Kline talks about the relationship of activism and art, and the role he sees his art playing:
“Art doesn’t directly change the world. It provokes conversations and gives people space to think about their world in ways that aren’t usually possible through mass media, but it doesn’t have the power to topple corrupt governments or feed the hungry. Art operates via the ripple effect and through indirect influence. As an artist, I feel fortunate to have a public platform right now and I want to use it to speak out about issues that I feel are important—while at the same time making work that reflects the human experience in the present.”
Along these same lines, Smith discusses the importance of dialogue in an interview with the museum:
“I think everybody comes to these strong emotional situations from their own frame of reference, and I’m going to see things one way, someone else is going to see it another way—doesn’t mean I’m right; doesn’t mean their right or wrong. We have a difference of opinion. And, somewhere, through dialogue, hopefully, we can come together & make this a better world to live in.”
Developing a Conversation Guide
As part of our multifaceted conversations about how to support our visitors in having meaningful, respectful dialogue here at the museum (and after their visit), I spent time researching and developing a Conversation Guide that we could share. I scoured all of my existing resources on teaching, critical pedagogy, community activism, and museum learning, and printed out dozens of training manuals and facilitation guides that related directly to having conversations about difficult topics. My desk was completely covered.
After drafting up an extensive multi-page guide that included far too much text and too many prompts, I edited it all down until it fit on one single page. I sent this off to a few amazing colleagues at other museums, handed it to fellow staff at my museum, shared it with a few key community members, met with our director, and brought together all their feedback to create the final prototype: Have Conversations Here. We uploaded it to our website on the Visit page and emailed it to all staff and docents. I also began handing it out at programs and events developed through specific community outreach efforts related to these exhibitions, including the PDX Social Justice Community Art Project and a panel discussion “Race in America After Ferguson” with Rev. Traci Blackmon from Christ the King United Church of Christ in Florissant, Missouri.
As you’ll quickly notice, the key sources of inspiration and content for this guide included Hillel International’s Ask Big Questions, the Public Conversations Project, the Southern Poverty Law Center’s Teaching Tolerance Project, the curriculum resources of Teaching for Change, and PBS’ Talking with Kids guides, especially their guide for Talking with Kids about the News. If you are not familiar with any of these project and resources, I highly recommend you check them out and share them with your staff or colleagues. I have been a huge fan of Ask Big Questions for years, and I found the field manuals from the Public Conversations Project to be incredibly detailed and useful (for creating this guide, as well as for my own professional practice).
I am pasting the full text of this Have Conversations Here guide below in this blog post, so anyone can use any portion of this without needing to surgically remove it from a PDF. I hope that some of you find this useful, and perhaps might use some of this content in your own museums (if you do, let me know, and please continue to cite the sources for this guide).
I couldn’t end this post without including the following quote from curator Michael Brenson (which sadly didn’t make it into the guide); a quote that has resonated with me for years and best represents what I value about the powerful kinds of conversations we can facilitate in museums.
“In the best conversations, no one is used; ownership is shared. Everyone leaves with a sense that the ideas exchanged belong to each person present. Everyone also leaves respecting those who were part of the exchange, whether or not there was agreement. For me, conversation does make connections, it helps make connection possible.”
You are welcome to talk and have conversations here at the museum. We encourage you to use the galleries throughout the museum as spaces for dialogue, while always remaining respectful of all visitors. Explore together, look closely, and find a place within the museum to sit and talk about what you see and experience.
Dialogue is a powerful mode of conversation that genuinely seeks mutual understanding. It can occur between friends, co-workers, family members, and even among strangers. And it can certainly occur between people who do not share the same experiences, perspectives, or ideas. Learning to listen carefully and disagree respectfully are essential skills in today’s world.
Share your views.
Listen with care.
“Talking in museums is one of the things that makes them matter, and the way in which we talk in museums is one of the things that define for us what they are.” – Adam Gopnik, writer
EXPLORE THE GALLERIES
Consider visiting artworks on view that more directly explore some of the politically- and socially-charged issues we see in the news today, including policing, racial violence, stereotypes, and social justice activism.
Take some time to experience these artworks, think about your responses, and have a conversation with someone else in which you share your perspective and listen to theirs. Consider these questions:
How have events related to these issues affected you personally?
What life experiences of your own might connect with the work by these artists?
How are these artists challenging you?
If you’ve used this guide to spark any conversations with others—whether during or after your visit to the museum—think about any insights you’ve gained and how you might extend this experience.
Have you noticed anything new about yourself and how you view the world?
How might these conversations help you better understand someone else’s perspective?
How might you create more opportunities for reflection and dialogue?
TALKING & LISTENING STRATEGIES FOR FAMILIES
Talking about issues of social justice and violence with kids can be challenging. Children are curious and constantly ask questions about the world around them. In one breath, they might ask about a range of topics — from the weather to something they heard on the news. Whether at home, in the car, or here at the museum, it can be difficult to know how respond when difficult questions come up.
To help support these types of conversations here at the museum for all ages, we wanted to offer a few flexible suggestions. These strategies might help your family talk together about some of the socially- or politically-charged artworks you might encounter during your visit to the museum.
Start by finding out what your child knows.
When a difficult issue comes up, ask an open-ended question like “What have you heard about it?” This encourages your child to let you know what they are thinking.
Ask a follow up question.
Depending on your child’s comments, ask another question to get them thinking, such as “Why do you think that happened?” or “What do you think people should do to help?”
Give children the information they need to know in a way that makes sense to them. At times, a few sentences are enough.
Listen and acknowledge.
If a child sees or hears something that might worry and upset them, recognize their feelings and comfort them. This acknowledges your child’s feelings, helps them feel secure, and encourages them to tell you more.
(Adapted from “Talking with Kids about the News,” a resource for parents available online at pbs.org/parents/talkingwithkids/news)
This guide draws from the following projects and resources to develop these strategies to promote active, productive dialogue and reflection. Learn more by visiting the websites listed here:
Featured Header Image: Artist Demian DinéYazhi’ leading a conversation in the galleries of the Portland Art Museum’s Center for Contemporary Native Art with participants in the Middle East Partnership Initiative (MEPI) program. Photo by Cody Maxwell.
Written by Elizabeth Williams, Yale University Art Gallery
What does good museum teaching look like? How do we as educators learn from each other? How do we constantly stay fresh and incorporate new approaches to teaching? What are our shared values for teaching in museums?
These are among the questions that my colleagues and I in education regularly pose, and which led us to launch a project called Teaching Lab almost two years ago. Teaching Lab is not a concept born at Yale; it originated at the Brooklyn Museum in the 1990s as a way for its educators to convene, outside of logistical concerns, to talk about gallery teaching. Many of us work at such a pace that, without a structure like Teaching Lab embedded into our routine, reflection simply would not happen. So when my colleague Jessica Sack introduced this great idea from the Brooklyn Museum, we adapted it to fit our needs at the Yale University Art Gallery (YUAG).
Teaching Lab at YUAG has been a way to reflect, experiment, and collaborate on issues and ideas related to teaching and learning. Monthly sessions seek to explore intersections across traditionally segmented areas of work both in education (e.g. adult, family, academic, K-12, public programs) and Gallery-wide (e.g. curatorial, education, exhibitions, registrar, etc.) The aim is to facilitate dialogue, and perhaps collaborations, related to the project of museum teaching.
Key to our sessions is that each is peer-initiated and led, with the organizer (myself) serving as the moderator. There are no defined outcomes for Teaching Lab, though some sessions have resulted in new projects. By way of example, a few departmental Teaching Labs have included: a session that brought together education teams from the YUAG and Yale’s Peabody Museum of Natural History for a discussion of different approaches to teaching with objects, especially those that can be classified as both art and artifact; a session to consider the Hirshhorn’s signature drop-in teen program, ARTLAB+, as a springboard for conversation related to how educators can, and should, respond to diverse audiences; and a session to consider a new digital app designed for a special exhibition, focusing on the self-guided visitor’s learning experience.
It occurred to us that the conversations we are having relate not just to education but to the entire museum. Everyone at the museum, in effect, teaches in some capacity. What, then, might it mean to broaden the conversation? Will other staff want to participate? How do we make the dialogue both accessible and stimulating, to have the most widespread appeal?
Getting Things Started
We started first by talking with people across the Gallery to gauge interest in the possibility of a staff-wide Teaching Lab. I realized early on that it was difficult to talk about something like this in the abstract, and I was often fielding the question: “So what do you want from me?” I didn’t really know the answer at first. After many departmental conversations about possible topics, effective structures, and anticipated barriers, we distilled the core ingredients from our departmental version of Teaching Lab that we wanted to maintain: that it be peer-driven, that it be conversational, and that it be experimental. We also decided that a natural place to start would be with objects, so we decided that the first staff-wide Teaching Lab would mine the concept of “close looking,” a term often used by colleagues across the museum to describe our teaching practice.
We roughly sketched out what a day-long Teaching Lab could look like: three sessions, starting with looking and learning together, that would eventually zoom out to examine some of the bigger questions related to audience and expertise. We enlisted peers from across the museum to co-lead each session, and these colleagues would ultimately shape the day.
On June 17, the YUAG Education Department presented the first staff-wide Teaching Lab. We invited all staff—from security guards to the Director—and offered three sessions over the course of the day. To our delight, almost 50 people of our staff of roughly 160, including four senior staff members and the Director, attended. We had representation from almost every department in the museum, from the Registrar to Development to Curatorial.
With Close Looking as our frame, our first session was entitled “Close Looking from Multiple Perspectives.” Modeled on our typical three-objects/hour education-guided visit, this session was led by three colleagues from the Education, Curatorial, and Conservation departments. Guided by a single theme, which the three presenters mutually determined, the session was meant to showcase different approaches to teaching with objects. With few parameters, facilitators were asked to teach a single object for 20 minutes and to make sure it was connected to the other objects through the common theme. One group, for example, explored the theme of absence and loss: an educator considered it in a painting by contemporary artist Titus Kaphar, a paintings conservator discussed it in a 12th century Italian panel painting by the Magdalen Master, and a curator talked about it with a 1st century Roman portrait sculpture. A member of the Education staff then moderated a reflective conversation at the end to distill both the participants’ experience as well as the facilitators’.
The second session was entitled “Multiple Frames: The Object in Context” and considered a single object through multiple lenses of analysis and understanding. To contextualize the processes of making and viewing art, participants spent half of the session in front of Jackson Pollock’s Arabesque, exploring how listening to jazz, reading quotations by and about the artist, and physically moving around a canvas on the floor, complicates the experience of viewing and interpreting a work of art. The group then moved to explore Pollock’s materials and methods in a studio session with one of our painting conservators, considering how experimenting with materials and methods might enrich our understanding of the art work.
The last session of the day was a roundtable conversation, intended to help us reflect on the experiential components of the morning but also to zoom out to consider the less obvious ways that museums teach, how we understand the role of expertise among our staff and our visitors, and how we can be more responsive to our audiences. These conversations were illuminating, especially when the group was asked to brainstorm ways that teaching and learning happen outside of the guided visit or through interpretive materials. From conversations that security personnel have with visitors to the arrangement of postcards on the wall, the group came up with fresh insights on how the Gallery regularly “teaches” and how every staff member has a stake in our educational mission. This discussion was collegial and fruitful, and as we ended the conversation with time for suggesting future Teaching Lab topics, participants raised many ideas related to better understanding the experience of our visitor and continuing to mine what it means to learn deeply in a museum. They also evinced a keen and welcome interest in how we can collectively address issues related to inclusion and identity in our work, and plans are now underway to make this the topic of a future staff-wide teaching lab.
Beginning to Build a Culture of Learning
We never could have imagined that the staff would be as receptive to Teaching Lab as they were. Since it required actually doing it to begin to grasp what this could become, the staff took a risk in setting aside almost an entire day to participate. As part of our own reflective process, the Education Department surveyed people anonymously to ask for their feedback. When asked to rate their experience on a scale of 1 to 5 (poor to excellent, respectively), 27.8 % rated the experience a 4 and 72.2% rated it a 5. When asked whether they would participate in future Teaching Labs, 100% responded yes. In the open comments section, participants repeatedly emphasized how meaningful it was to come together as a staff to learn from each other (and to get to know one another); they had expected that Education would be imparting best practices and were surprised that it was co-presented by colleagues from across the museum; and they were surprised by how much fun they had. Our Education staff, for its part, learned a tremendous amount in the process of reaching out to colleagues from across the institution, and we have been pleased about the new relationships that have developed as a result.
I don’t want to overstate the impact of this one staff-wide Teaching Lab; in some ways, we have indeed returned to business as usual. But Teaching Lab at its core is about building a culture of learning, and this was a very positive step in that direction. Whether it be among those who are explicitly educators, or whether it be re-framed more broadly to consider and leverage the entire staff’s contributions to teaching in a museum, it is a powerful tool and structure for learning, for teaching, and for reflecting.
As we turn our attention to the future of Teaching Lab, we can’t help but think—and hope—that this experimental and peer-driven model might lead to new ways of considering the project of teaching in the museum and take our work in interesting and challenging new directions.
About the Author
ELIZABETH WILLIAMS is the John Walsh Senior Fellow in Education at the Yale University Art Gallery. Prior to Yale, she was the Director of Engagement and Learning at the Mississippi Museum of Art, where she oversaw the museum’s family, school, and community programs. Elizabeth has held positions at The Phillips Collection, the Harvard Art Museums, the San Francisco Museum of Modern Art, and Americans for the Arts. She holds a Master’s in Education from Harvard University and a Bachelor’s degree in Art History and Human and Organizational Development from Vanderbilt University
Featured header image: Gallery staff, led by Wurtele Gallery Teacher Tony Coleman, looking at this Equestrian Shrine Figure by Bamgboye of Odo-Owa.
I get to help lots of families and schools discover great museums in their cities. Parents often ask about places with specific children’s programs or areas. They are hesitant to visit an institution on their own without the support of a museum educator or children’s program. In part, they worry that without a child specific focus, children will be bored, restless or disruptive.
Nothing can be further from the truth.
An art museum is a wonderful place for children. Bringing children to museums at a young age increases tolerance, empathy and critical thinking. A visit to a museum also gives kids countless opportunities to reinforce the skills they are learning at home. Young children can practice identifying shapes, colors and feelings, while practicing expressing their opinions. Older children are able to discuss ideas, feelings and opinions, while getting practice expressing themselves and defending their thinking.
There are a number of tools you can provide to parents to help them feel welcome and prepared; here are 5 tips and strategies for museums:
1. Add a Family Visit Section to Your Website
On the ‘visit us’ section of your website, create a ‘for families’ section. List details about your museum that would be helpful for families to know including the location of family friendly bathrooms, eating facilities (for families looking to purchase or bring lunch), nursing spaces and near by parks or open spaces. If you’ve created any family resources (like guides, scavenger hunts or interactive exhibits) have highlight them on this page.
To see a great example, check out the Carnegie Museum of Art’s family visitors page. Everything a parent needs to know, and all the resources the museum provides are listed right on the family visitors page.
2. Create a Family Guide
Create a guide especially for families visiting your museum, and encourage staff to give it to families when they visit. A guide gives you a wonderful opportunity to direct families towards galleries and pieces that are popular with children of different ages, and helps parents take full advantage of your space. It can also help families who feel like they ‘don’t know how to talk about art’ by providing questions and prompts to get the conversation going.
The Museum of Fine Arts in Boston’s Guide to Family Fun is a great example. It includes games and questions to engage young ones in the art, highlights engaging exhibits, and gives a rundown of family friendly resources available.
3. Offer a Children’s Map
A family friendly map is another great way to engage kids in your museum. A map of this type lets children take over navigating the museum, engages them in planning their trip and expressing what they are interested in discovering, all while helping students develop valuable navigation skills.
The MET’s Family Map is a great example. In this map, places that are particularly interesting to children are highlighted. The map is simplified showing under a dozen galleries, and the text is larger and more simple.
4. Supply Family Friendly Activities
Parents may be hesitant to visit an art museum with children because they are not ‘experts’. There are a ton different activities that you can supply to help parents enjoy the museum with their children. There are a number of activities that are inexpensive to make and are a big hit with families. Provide activity options to families as they enter the museum.
One easy activity to implement is a scavenger hunt. Challenge children to find items around a particular theme or to find a specific item in each gallery. Similarly, you could offer laminated activity cards. Activity cards can contain a simple game or set of questions for a family to try with a specific piece of art. On an activity card, you can provide a list of guiding questions for thinking about art. Visual Thinking Strategies (VTS) provide a great jumping off point for family art conversations, and could be the perfect activity to supply.
Many institutions have a lot of success with activity bags or backpacks. Fill a bag with a set of activities for a given gallery or theme. Include instructions and the supplies needed to complete each activity. The Denver Art Museum has a wonderful example of an activity bag for inspiration.
5. Build Ongoing Supports
After a trip to a museum families might feel like they are ‘done’ with the museum for a while. A family club or program can encourage families to return to the museum many times and can help children feel like it is really their place, and help attendance grow.
The Philbrook MuseumMyMuseum program is a great example. In this program Philbrook visitors ages 4-18 register for this free program and receive an art supply case, sketchpad, and pencil. Each month MyMuseum participants return to Philbrook and receive an art card, which features an explanation of an art object from the Philbrook’s collection as well as a new art supply for their kit.
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There is so much for families in art museums. Children are naturally curious, and art provides great opportunities for kids to question what they see. By providing a few supports, families can see their local art museum as an exciting part of their local community.
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Header Image: Miller Family Free Day at Portland Art Museum (Portland, Oregon). Photo by Cody Maxwell.
About the Author
MEG DAVIS: Founder of Explorable Places (www.explorableplaces.com), an online platform that helps museums connect to parents and teachers around curriculum aligned field trips and learning opportunities. Before starting Explorable Places, Meg worked as an elementary educator in both formal and informal settings. Meg has her BA in American Cultural Studies and Education from Bates College and an MS in Childhood Education from Hunter College.
“We are in more urgent need of empathy than ever before.”
This quote has been on my mind often over the past days, weeks, months, and sadly, years—as senseless acts of violence and hatred hit the headlines at a numbing pace of regularity. This past Friday was no different, as we all awoke to the horrific news from Dallas, during a week when the country was already reeling from news of the deaths of Alton Sterling and Philando Castile. We’re also seeing an alarming spike in hate crimes and xenophobia in the UK after ‘Brexit’ that correspond in unsettling ways to divisive rhetoric and acrimonious tone of Republican nominee Donald Trump’s presidential campaign. All of this as we are still processing the Pulse nightclub attack in Orlando, where 49 individuals lost their lives.
I think in moments like these, it’s important for museums—and the people who work for them—to pause and reflect on the roles that we serve within our communities. Yes, museums are institutions that hold collections. But they can also serve a powerful role with our communities as active spaces for connection and coming together, for conversation and dialogue, for listening and sharing. Museums can be spaces for individual stories and community voices. They can be a space for acknowledging and reflecting on differences, and for bridging divides. They can be spaces for growth, struggle, love, and hope.
“Empathy is the art of stepping into the shoes of another person and looking at the world from their perspective. It’s about understanding the thoughts, the feelings, the ideas and experiences that make up their view of the world.”
In September 2015, Krznaric put these ideas into practice in the realm of museums with the development of the Empathy Museum, dedicated to helping visitors develop the skill of putting themselves in others’ shoes. Its first exhibit, “A Mile in My Shoes,” did quite literally that, setting up in a shoe shop where visitors are fitted with the shoes of another person, invited to walk a mile along the riverside while being immersed in an audio narrative of this stranger’s life, and then write a short story about it. With contributions ranging from a sewer worker to a sex worker, the stories covered different aspects of life, from loss and grief to hope and love.
Developing empathy has the potential to create radical social change, “a revolution of human relationships,” Krznaric states. So how can we spark this empathy revolution in museums?
Museums Are Us, Not It
I want to start by making an important foundational point about how we talk about museums. When we talk about them only as brick-and-mortar institutions or as ‘it’, it becomes easier to distance ourselves from the human-centered work we do. So it’s absolutely essential to remember that museums are made of people (yes, just like Soylent Green): from directors, board members, patrons, and curators to educators, guest services staff, registrars, conservators, security guards, volunteers, maintenance and facilities workers, members, visitors, etc. I am reminded of this by the Director of Learning at the Tate, Anna Cutler, whose memorable 2013 Tate Paper discussed institutional critique and cultural learning in museums. In it, she quotes artist Andrea Fraser:
“Every time we speak of the ‘institution’ as other than ‘us’ we disavow our role in the creation and perpetuation of its conditions.”
This is an important basis for any discussion of empathy and museums, since it defines the vision, mission, and work of a museum as the vision, mission, and work of the people who belong to that museum. So if we, myself included, say “museums must be more connected to their communities,” we’re really talking about what the people that make up the museum need to focus on – being more connected to our communities. We are inseparable from the institution, in other words. Any critique of museums is a critique of us; and any change needing to happen in museums is, therefore, a change that needs to start with us.
The Growing Role of Empathy in Museum Practice
Krznaric’s work with the Empathy Museum is but one small example of the types of civically-engaged, human-centered practices that have been instituted in an effort to expand the role that museums serve in building empathy and human connection in our communities. Staff working for museums across the globe are launching new efforts to bring people together, facilitate open dialogue, and elevate the voices and stories of marginalized groups to promote greater understanding.
For example, I continue to be amazed and inspired by the Multaqa project developed last year by Berlin’s state museums, which brings in a group of refugees from Iraq and Syria to serve as Arabic-speaking guides. The project title, Multaqa, means “meeting point” in Arabic. The tours are designed to give refugees and newcomers access to the city’s museums and facilitate the interchange of diverse cultural and historical experiences. The tours have been so popular, according to a recent report, that the organizers are looking to expand the program to include “intercultural workshops, which the Berlin public can also participate in.”
Here at the Portland Art Museum, the Object Stories initiative (which began back in 2010) has continued to embrace storytelling and community voices here in Portland. A recent exhibition that opened earlier this year featured powerful stories and personal objects from the local refugee community. The exhibition was co-created with Portland Meet Portland, a local non-profit focused on welcoming immigrants and refugees arriving in our city by creating mutually beneficial mentoring opportunities that promote cross-cultural learning, enhance work skills, and build trust.
The work of Portland Meet Portland and this Object Stories exhibition helped to highlight the important contributions that immigrants and refugees bring to their new homes here in Oregon, and also offered this area’s longer-term residents an opportunity to learn from these newcomers—their stories, resilience, and unique cultures. Visitors to the gallery (probably around 60,000 people) had the opportunity to listen to participants’ stories, leave a welcome message for these storytellers, and learn more about advocacy efforts and local non-profits working with immigrant and refugees in Portland (which ranks 11th among US cities resettling international refugees).
The Canadian Museum for Human Rights, an inspiring institution in so many ways, currently houses six different exhibits that explore the tragic story and legacy of the Indian Residential School system, one of Canada’s most pressing human rights concerns. As a national museum and hub of human rights education, the Museum has an important role to play in efforts towards reconciliation between Indigenous and non-Indigenous people in Canada. As is stated in the 2015 summary report of Canada’s Truth and Reconciliation Commission (TRC): “Through their exhibits, education outreach, and research programs, all museums are well positioned to contribute to education for reconciliation.” The team at the Canadian Museum of Human Rights is also working to keep the conversation alive and involve the voices of its communities, especially through its “Share Your Story” project that allows anyone to record their own story about human rights or listen to the individual experiences of others.
In their book Cities, Museums, and Soft Power, Gail Dexter Lord and Ngaire Blankenship discuss the human social behaviors of bridging and bonding that museums have the distinct potential to promote and amplify, especially through public programs, education, and exhibitions. Their final essay offers a comprehensive set of strategies for how museums can be of greater value to their cities and communities:
“Museums and cities have a strong role to play together in bridging and bonding. They bring people together at similar life stages … or with identity in common … where they can share their experiences. Museums also bridge among identities, offering a public place to bring different groups together around similar interests.” (p. 222)
The International Museum of Folk Art’s Gallery of Conscience, inaugurated in 2010, serves as truly unique and visionary example of how museums are experimenting in this area. The Gallery’s goal is to be an agent of positive social change by engaging history, dialogue, and personal reflection around issues of social justice and human rights. Since the gallery’s inception, exhibitions in this space have explored how traditional artists come together in the face of change or disaster to provide comfort, counsel, prayer, and hope through their art. This focus has earned the space membership in the International Coalition of the Sites of Conscience.
Exhibitions in the Gallery of Conscience are “community-driven, co-created, collaborative, participatory, and cumulative,” according to a press release. “Visitors and community members become part of the conversation from the very beginning—helping to shape the exhibitions and contribute to the dialogue throughout the exhibition’s run.” In 2013-14, the Gallery’s exhibition “Let’s Talk About This” focused on folk artists’ responses to HIV/AIDS through artist and visitor participation, community programs, and a digital storytelling project with LGBTQ youth developed in partnership with N’MPower and Youth Media Project. The oral histories that were collected were incorporated into the exhibition through listening stations, and also became part of the dialogue-based programs related to the exhibition.
Building a Broader Culture of Advocacy
The type of museum practice I’ve highlighted is certainly not new. Many of us read about this work in museum blogs (such as Incluseum, Thinking About Museums, Visitors of Color, Queering the Museum, Brown Girls Museum Blog, etc.) and emails from the Center for the Future of Museums or Museum Hack. Many of us work on programs like these ourselves. But what concerns me is that across much of this practice, I find a lack of a broader institutional culture of support. Too many community-based projects like the ones I mention above end up being relegated to education staff, isolated from the core mission of an institution, or left entirely invisible. And this lack of supports extends beyond the walls of the museum. When journalists, scholars, and critics write about museums and exhibitions, they frequently ignore or denigrate the spaces that invite visitor engagement and community participation. There are even individuals in my own field of museum education who refer to empathy-building practices and affective learning strategies as too “touchy feely.”
We museum people need to work together to build a stronger, collective culture of support and advocacy for museum practice based in empathy, inclusion, and social impact. This is some of the most meaningful, relevant work happening in museums right now. People across our institutions—not just educators but directors, curators, marketing staff, board members, donors, etc.—need to be publicly and visibly proud of the programs, exhibitions, and projects that actively embrace individual stories, dialogue about provocative questions, and the diverse and rich lived experiences of those living in our communities. More comprehensive support for this work can lead to an expanded focus on social impact and community engagement in a museum’s strategic goals and mission, in its exhibition and program planning process, and in its allocation of resources.
So let’s all be more proud of the work we’re doing in museums to bring people together and learn more about ourselves and each other — from tiny one-off gatherings and events to much larger sustained initiatives.
Time for an Empathy Revolution in Museums
How do we start an empathy revolution in museums? How do we more fiercely recognize and support the meaningful work that museum professionals are already leading to support open dialogues around the challenging, relevant issues of our time? And how do we radically expand this work to build a stronger culture of empathy within museums — one that measures future success through our capacity to bring people together, foster conversations, and contribute to strong and resilient communities?
In 2013, the Museums Association of the UK launched its Museums Change Lives campaign, establishing a set of principles based on research, conferences sessions, online forums, open public workshops, and discussions with charities and social enterprises. I think the core principles they developed from their vision for the social impact of museums (a must read!) are worth sharing to move this discussion forward and enact change:
Every museums is different, but all can find ways of maximizing their social impact.
Everyone has the right to meaningful participation in the life and work of museums.
Audiences are creators as well as consumers of knowledge; their insights and expertise enrich and transform the museum experience for others.
Active public participation changes museums for the better.
Museums foster questioning, debate, and critical thinking.
Good museums offer excellent experiences that meet public needs.
Effective museums engage with contemporary issues.
Social justice is at the heart of the impact of museums.
Museums are not neutral spaces.
Museums are rooted in places and contribute to local distinctiveness.
These principles, as with much of their vision, are inspiring — but too often we stop there, feeling inspired but lacking action. The Museums Association report continues, “It’s time for your museum to respond to hard times by making a bigger difference. It’s time for you to play your part in helping museums change people’s lives.” The report concludes with a pretty spot-on set of 10 actions that will help your museum improve its social impact. Here is a slightly abbreviated, edited list:
Make a clear commitment to improve your museum’s social impact (ie. having strategic goals).
Reflect on your current impacts; listen to users and non-users; research local needs.
Research what other museums are doing.
Seek out and connect with suitable partners.
Work with your partners as equals.
Innovate and be willing to take risks.
Reflect on and celebrate your work. Learn from and with partners and participants.
Find ways for partners and participants to have a deep impact on your museum. Bring more voices into interpretation and devolve power.
Strive for long-term sustained change based on lasting relationships with partners and long-term engagement with participants.
Print these out, put them on your office wall, bring them to staff meetings, share these with your visitors and audiences, and have some open conversations about the “so what” of museums. Take these principles and action steps seriously. Build a broader team to advocate for the work you’re already doing at your institution; rethink existing programs; and bravely propose new projects and partnerships that better serve your community. See how a human-centered focus on empathy and social impact might change your own practice, your museum, and your community.
“The best museums are now striving to realise their full potential for society and are far more than just buildings and collections. They have two-way relationships with communities…. They are becoming increasingly outward looking, building more relationships with partners. They are welcoming more people as active participants.” (Museums Change Lives)
Let’s be a part of making this happen!
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About the Author
MIKE MURAWSKI: Founding editor of ArtMuseumTeaching.com and currently Director of Education & Public Programs at the Portland Art Museum. Mike earned his MA and PhD in Education from American University in Washington, DC, focusing his research on educational theory and interdisciplinary learning in the arts. Prior to his position at the Portland Art Museum, he served as Director of School Services at the Saint Louis Art Museum as well as head of education and public programs at the Mildred Lane Kemper Art Museum at Washington University. He currently also serves as the Pacific Region Director for the Museum Division of the National Art Education Association. Mike has given lectures and led workshops at institutions across the United States, including the Los Angeles County Museum of Art, National Gallery of Art, Nelson Atkins Museum of Art, and Phoenix Art Museum, among many others. He is passionate about how we can come to see museums as creative sites for transformative learning and how we can take full advantage of the powerful types of learning, public participation, and community engagement that museums can offer. Mike’s postings on this site are his own and don’t represent the Portland Art Museum’s positions, strategies, or opinions.
Reposted from The Warhol: Blog, the institution’s online presence for stories about the museum and its exhibitions, programs, education programs, and other news. Check it out, and learn more about the exciting work happening at The Warhol!
This is the first post in a series on the development process of The Warhol’s new audio guide.
In 1964, Andy Warhol moved to a new studio in a large New York City loft and covered its walls with silver paint and aluminum foil. Dubbed the Silver Factory, this space became known as a gathering place for artists, friends, and celebrities.
The “open-door policy” of the Factory is something that we’re inspired by at The Warhol as we endeavor to create a communal and inclusive environment within the walls of our museum. One way we’re becoming a more inclusive place is through our commitment to making the museum friendly to visitors of all abilities. Later this summer, we’ll be soft-launching a new audio guide that takes an inclusive design approach. According to the Canadian Museum of Human Rights, this is a philosophy that designs with all users in mind from the outset:
“The inclusive design approach will ensure the museum experience is not only accessible for all ages and abilities, but is enriching and satisfying for all. It is not a design style, but an orientation to design.”
Through a series of posts on The Warhol Blog (cross-posted here at ArtMuseumTeaching.com), we’ll dive into the process behind our new audio app, which soft-launches later this summer in a limited release and will be available to all museum visitors this fall.
The story starts in the summer of 2014, when my predecessors in charge of digital engagement partnered with the education department to develop experiences for visitors who are blind or have low vision. One component of the project was an audio guide in conjunction with the exhibition Halston and Warhol: Silver and Suede. We used low-energy Bluetooth beacons to push content out to visitors based on where they are located in the museum—no need to read numbers on a wall label and type them into a device! Instead, the iOS application notifies you when there is relevant audio nearby.
In conjunction with the app, we also partnered with David White of Tactile Reproductions, LLC, to produce tactile representations of artwork in The Warhol’s collection. Tactile reproductions reimagine the contours and colors of an artwork as different relief layers, allowing visitors to use touch to gain an understanding of what a work looks like. Together, the audio guide app and the tactile reproductions allow visitors with visual impairments to delve into Warhol’s life and practice through senses beyond sight.
We learned a lot from these prototypes, but they were just the start. Since the beginning of this year, we’ve been hard at work to turn these prototypes into a reality. From the beginning of the process, we’ve kept four things in mind:
1. Put users first
We are committed to building an audio guide experience not just for community members with visual impairments, but with them as well. In our design process, we’ve worked closely with consultants with varying degrees of blindness. We talked to our partners even before we drew a single wireframe, exploring what makes a great museum experience and how they use technology. We also bring in our consultants to test prototypes at different stages of the process, allowing the findings from these sessions to guide the next step.
2. Don’t just build for accessibility
We strongly believe that if we design with different abilities in mind, we can craft a better experience for everyone. Even though we’re designing first for visitors with visual impairments, the audio guide will be available to all. Our consultants told us that they like to come to museums with friends and family, so whatever we design should be built for a social experience. Additionally, we currently don’t have an audio guide—and our front desk staff tells us this is one of the most common requests they get.
3. Reimagine the audio guide
Since we started from scratch with this audio guide, this was a great opportunity to depart from the usual way of doing things. We’re not the only ones rethinking the traditional audio guide: The newly-opened Broad Museum in Los Angeles is taking a cue from the irreverent and conversational tone of podcasts in their audio app; the British Museum has experimented with tours with longer audio files organized around themes rather than objects; and SFMOMA has designed a fully-immersive audio experience. In future blog posts, we’ll describe how we’re taking a different approach, splitting up audio content into smaller, modular stops and allow visitors to dive deeper if they’d like to learn more.
4. Start small, dream big
Everything I’ve described above is a tall order! From the outset of the project, we decided getting it right was more than ticking off all the checkboxes. For version one of the app, we have focused on only one floor of the building—floor 7, which displays works and artifacts from Warhol’s birth through to the early 1960s—but we’ve made it as complete an experience as possible. After launching and refining version one of the app, we want to expand to other floors of the museum.
Over the course of this blog series, we’ll be delving into everything from the user research we’ve done in conjunction with our blind and low-vision partners, to the process of imagining a new kind of audio experience, to the technical trials and tribulations of wrangling beacons and building our app from scratch. We’re glad you’ve joined us!
Accessibility initiatives at The Warhol are generously supported by Allegheny Regional Asset District, The Edith L. Trees Charitable Trust, and the FISA Foundation in honor of Dr. Mary Margaret Kimmel.
Louisa Penfold is a children’s curator currently undertaking a PhD in the School of Education at the University of Nottingham in partnership with Tate (United Kingdom).
Art museums have not traditionally been sites for children’s creative experimentation and play but rather understood as places of collection and display. However, the past two decades have seen young audiences become an increasingly important audience for art museums around the world with many institutions developing new spaces and practices towards children. The philosopher and founder of the Reggio Emilia philosophy Loris Malaguzzi once stated ‘children learn most readily and easily in a laboratory-type environment where they can experiment, enjoy and find out things for themselves.’ If this notion is true, how does the idea of the art museum as a creative laboratory reaffirm or challenge previous curatorial, artistic and pedagogical notions?
The art museum as creative laboratory
An artist has their studio, a cook has their kitchen, a scientist has their laboratory yet there are very few places in their communities where young children can go to creatively explore, experiment and freely play with ideas and materials. A creative laboratory could be anywhere in a neighborhood — a makerspace as part of a community centre, a tinkering studio in a science centre, a fab lab within a children’s museum, a woodwork area in a secondary school or a digital learning space in a library. Many of these ‘laboratory’ spaces and practices have been and are being developed by interdisciplinary teams within cultural institutions, often in partnership with community groups and university research centres. However, art museums can make a very distinctive contribution. Art museums can draw upon the processes of artists and their curatorial practices to establish a uniquely creative social and spatial environment for the co-construction of art and culture between artists, curators, children, and their parents.
The crucial quality of such environments is the presence of what Simon Nicholson once termed ‘loose parts’, these being open-ended materials such as blocks, clay, paint or design software that can be manipulated, adapted and transformed in a large variety of ways. This allows for deep, creative experimentation, questioning, explorative play and discovery-based learning. When such materials are presented in a curated creative environment where meticulous consideration has been given to their selection and presentation, combined with additional equipment and tools to assist experimentation of materials, vast and complex possibilities for exploring artistic phenomena are produced. These environments can also stimulate and support children to develop and express new creative processes and understandings of art and culture. But it is not just a matter of making materials available in a space, these need to be accompanied by artists, educators and curators who are experienced in facilitating young children’s creative play and experimentation. When they engage in careful and systematic observation and critical reflection, they can modify the spatial and social properties of the environment in response to children’s curiosities and discoveries.
The notion of art museums as creative laboratories within their community is built upon the premise that museums are not just for the transmission of culture but additionally a site for the construction of cultural knowledge and shared values. This requires a dialogic and collaborative process between artists, curators, children, their parents and the material environment. The understanding that art museums can also be places for cultural production offers an additional form of audience experience to object-centred and interpretation-based models in the gallery. Of course, transmission-based modes of cultural and artistic production should not be dismissed but rather this needs to be balanced with opportunities for individual and collaborative production of art. Child-centred practice in art museums fundamentally values children as co-creators of art and culture now, as opposed to seeing a value solely investing in the future development of children as adult museum visitors.
My interest in child-centred museum practice
I was first introduced to the interconnected ideas of child-centred practice, creative learning through play, and immersive environment design whilst working as a children’s curator at the Ipswich Art Gallery in Queensland, Australia. During this time I worked, as part of a team of highly passionate, intelligent, and creative artists, curators, industrial designers, researchers and creative practitioners, on the development of the children’s program. Collectively we were interested in exploring how the understanding of children as unique, complex, powerful, and creative beings  could intersect with new artistic and curatorial practices to construct immersive creative environments that deeply valued children’s artistry and creativity alongside artists.
Through my work in Australia, I continuously found myself asking: how can we construct a form of art museum practice that aligns with the notion of the ‘creative laboratory’ for children? What does it mean to children to experience these environments? In 2013, the children’s team at the Ipswich Art Gallery started to explore the complex concepts, theories and outcomes of these questions through a formal research project.
I first met Dr. Emily Pringle, the Head of Learning Practice & Research at Tate at a conference in January 2014. We were both very interested in the concept, challenges and possibilities of child-centred practice and its possible intersections with artistic and curatorial practice in art museums. After a series of conversations I made the decision to relocate to England in September 2015 to undertake my PhD under Dr. Pat Thomson at the Centre for Research in Arts, Creativity and Literacies in the School of Education at the University of Nottingham. The research project is connected to the Tate Learning Research Centre where Dr. Pringle is my co-supervisor.The focus of my PhD is on the construction of child-centred practice in early years (2-4 years) environments in art museums. My research asks:
What are the key conceptual, spatial, and social qualities of these environments?
What does it mean to children to experience them?
How can children’s experiences be used to inform the future construction of environments within the unique practice context?
My goal is to develop a process-led, critical and reflective heuristic thinking tool that can be used to support conversations between artists, curators, children and parents engaged in developing children’s creative environments. The research will draw on early year’s intra-active pedagogical theory  and social constructivism  to generate deeper understandings of children’s experiences with human (peers, parents, artists and educators) and non-human aspects (materials, architectural space and curatorial discourse) of curated immersive environments.
Pedagogical documentation, where young children’s learning and theory building is collected using predominantly visual research collection methods such as photography, film and field notes, will be used to guide practitioner learning and reflection during and after the program is presented . This documentation will seek to make young children’s learning more visible within institutional conversations. The reflection will be used to feed into future curatorial, artistic and pedagogic practice and have the ability to be adapted to the unique gallery contexts in which the practice is occurring.Critical reflection aims to give insights into ‘curation’ of early year’s immersive gallery environment design in regards to the intersection of curatorial, artistic and pedagogic practices. The project thus extends the notion of the art museum as a creative laboratory to the researching, questioning, experimentation and critical reflection of artists and curator’s shared practice.
My inquiry consists of four action research cycles. Each one develops, challenges and reflects on the construction of the reflective heuristic thinking tool. The second phase of the project begins in September this year and the first draft of the critically reflective framework will be presented to the education teams involved in the study late in 2017. After this, I hope to take what we have learnt to the wider art museum community.
By developing an approach that values experiential learning, discovery-based play and critical practitioner reflection, my research will support the construction of more dialogic and collaborative conversations between art museums, artists and the wider community. Through the PhD I will generate new findings on the practices that lead to meaningful experiences for young children in art museums, currently under-researched and under-theorised.
Have you developed children’s creative environments around the ideas of child-centred practice, experimentation, and creative play? How does this reaffirm or challenge previous curatorial, artistic and pedagogical notions within an art museum context?
Please share your comments, experiences, challenges, and reflections.
Nicholson, S 1971. How NOT to cheat children – The theory of loose parts. Landscape Architecture, 62, p.30-34.
James, A., Jenks, C., & Prout, A. (1998). Theorizing childhood. Cambridge: Polity Press.
Lenz Taguchi, H. (2010). Going beyond the theory/practice divide in early childhood education: Introducing an intra-active pedagogy, Oxon: Routledge.
Vygotsky, L 1930. Mind in society: The development of higher mental processes. Cambridge: Harvard University Press.
Reggio Children & Harvard Project Zero. (2005). Making learning visible: Children as individual and group learners. Reggio Emilia, Italy: Reggio Children publications.
Most of us agree that inclusion is important. However, we might be unsure how to activate this positive ideal in our daily professional practices. Where to begin when so much change and transformation seems needed? This week, we are excited to feature the Welcoming Guidelines that the LGBTQ Alliance, a professional network of the American Alliance of Museum (AAM), has been developing over the last couple years. These guidelines can certainly inform and help facilitate action. Thank you to Renae Youngs for introducing Incluseum readers to these guidelines that have been gathered in this document.
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Over the past two years, an AAM professional network has been developing a broad set of Welcoming Guidelines to help museums be more inclusive of lesbian, gay, bisexual, transgender and queer staff and visitors. The Guidelines touch on all areas of museum work, are available for free online, and launched at
Reposted from Design Thinking for Museums, an exceptionally useful resource for professionals and practitioners interested in applying design thinking to museums, cultural heritage institutions, and non-profit organizations. The site offers case studies of design thinking in action, posts by guest authors, interviews with practitioners, and downloadable resource guides.
For a series of printed visitor guides called the “I’m Here” series, Phoenix Art Museum adopted an innovative approach to content development: a design sprint. Educators worked off-site on the “I’m Here” guides in a day-long sprint. The finished guides have been hugely successful, with a large take-up rate, several print runs, and robust social media shares. For this post, I interviewed Christian Adame, Assistant Education Director, about the project.
Q: Tell me how the “I’m Here” gallery guides came about.
A: We had just started a rebrand of the museum’s look and feel, and we wanted to set a new tone. Our goal was to explore ways we could interact with visitors in a more informal way. We were aiming to demystify what it means to go to a museum, so we asked ourselves, “Why do people come to museums? Why are they posting selfies and sharing the experience socially?”
The answer is that they want everyone to know why they are here. And that phrase stuck with us: “I am here.” This really encapsulated our thinking. The why around a museum visit is really meaty.
Q: Why did you chose to run a design sprint?
A: The education director at the time was very interested in iteration and trying new approaches quickly. Museums are glaciers—they move really slowly. Running a sprint was a way to bring more voices to the table, and move quickly through a single project in one day.
We ran the sprint off-site, at my (former) boss’s house. We felt it was critical to get out of the office, away from (office) dynamics. We assembled a group of seven of us in the education division and put everything else aside. The thought was that everyone would be a part of this, and we would finish the first iteration that day.
Q: So you knew you wanted to frame the sprint around this notion of why a visitor is at the museum, but did you have a product in mind going into it?
A: Well, we didn’t have a very robust digital infrastructure here, so we knew we wanted to create something analog, something printed that people could walk away with. We went into the sprint with some criteria for what we wanted to create: it should be informal, and concise, and respond to the notion of “I’m here.”
And when we brainstormed during our sprint, three main ideas came to us. These were:
I’m here …
For the first time
On a date
Being in Phoenix, we get a lot of first-time visitors, mostly tourists and snowbirds, as well as locals who visit a few times a year. And we wanted to give these visitors a starting point. The one “with kids” was targeted at parents, and the last one (“on a date”) was an opportunity to have some fun!
Q: Tell me more about how you structured the sprint.
A: Our former education director facilitated, and I took second lead. We started out by examining at all the research we already had: audience demographics and evaluations. We also looked at the research of John Falk. His work examines what motivates visitors to come to museums, from relaxing and recharging to facilitating others’ visits. This kind of thinking goes beyond demographic information, which only provides a certain baseline amount of knowledge about why people visit.
We then considered this notion of “I’m here” and the idea of visitors wanting others to know why they are here. From there we did a brain dump, with everyone individually writing down ideas of how to address visitors’ motivations for why they come to Phoenix Art Museum We tried to put ourselves in the mindset of a visitor, and asked the kinds of questions they would ask, what they might want to know, and so on. We alternated between working individually, then posted our thoughts and ideas all over the walls and shared out as a group. We are a big fan of Post-its. The process of showing everyone’s thought process visually together, then honing down to the best and most meaningful ideas, provided the structure of the sprint.
We cranked through the content in a day, worked with a graphic designer to create (the first prototype), and had about 200 copies made and put it out there. We wanted to see what would happen.
Q: How did you test it?
The education director and I ran the testing. We have free admission on Wednesday evenings, and there is an art walk on the First Friday of every month, so we put the guides out (on Wednesdays and Friday evenings), and talked with visitors.
We played with where to place them so they would get the most visibility, and basically observed. It’s critical as an educator to observe what people do in the museum. It’s safe to say we lurked quite a bit, and as visitors left the museum, we asked if they found the guides useful. We got a lot of positive feedback right away.
Q: What kinds of things did you learn?
A: It was mainly the language and the design that visitors responded to. Visitors noticed the difference in tone from the interpretive content on the walls in the museum. For example, you open the date guide and it says, “Ah, first dates… will there be chemistry?” It spoke to visitors directly, not abstractly.
We also learned that visitors appreciated something they could physically take away for free. We played with placement, and put the guides into different galleries.
We also watched social media so we could quantify if people were posting photos of themselves holding the guides—selfies with the guides, etc.
Q: What are your next steps?
A: We’ve been through three reprints now, and we have another guide in development: “I’m here to disconnect.” This one is about putting your phone away and focusing on two to three works of art.
Overall, the sprint method allowed us to be more iterative. We’ve since used the method for other projects. We found it refreshing, productive, and a welcome alternative to putting a project on a calendar and chipping away at it for months. Our team collectively built something, and the process ultimately made the team stronger.
Dana has worked with organizations ranging from the Getty to the Denver Museum of Nature & Science to rethink the user experience and service design of digital and analog products and programs using design thinking. She is based in Berkeley, CA, and when she’s not working, she’s taking improvisational theater classes at the Berkeley Rep School of Theater.