Tag Archives: experimentation

Letting Go and Opening Up: Teen Voices in Art Museums

By Chelsea Emelie Kelley, Milwaukee Art Museum, and Patty Edmonson, Cleveland Museum of Art

When museums share interpretive control of their collections, amazing things can happen. Many museums are reimagining how visitors can interact with and engage in their collections, through technology, after-hours adult programming, and even hacking (both sanctioned and independent).

Recording video content with teens as part of the Teen CO-OP program at the Cleveland Museum of Art.
Recording video content with teens as part of the Teen CO-OP program at the Cleveland Museum of Art.

Teen programs provide a very different kind of opportunity for museums to experiment with interpretation. Because many teens participate in multiple programs for extended lengths of time, they become advocates and resources for our museums and its collections. Teens at the Milwaukee Art Museum and the Cleveland Museum of Art have been part of two experimental interpretive strategies that go deeper than one-day-only programs, providing not only learning experiences for students involved, but powerful tools and content for their institutions.

From the museum educator’s perspective, we—Chelsea Emelie Kelly at the Milwaukee Art Museum and Patty Edmonson at the Cleveland Museum of Art—originally connected because both of our programs create video content featuring teens for our collections. However, we’ve come to see that there are more connections and applications to what we’re doing than simply producing object-focused, teen-made videos. We share our programs and projects below, and we’re now thinking about how we can make use of this content beyond teen audiences. Read on and share your thoughts with us!

Teen CO∙OP at the Cleveland Museum of Art

Patty Edmonson, Intergenerational Interpretation Specialist

The Teen CO∙OP started in 2013, and it’s the Cleveland Museum of Art’s newest teen program. We chose ten students from a pool of applicants to participate in a two-week summer session, where we trained them to work with the public and create their own programming. They use these skills during our monthly family days, called Second Sundays. CO∙OP members work in our interactive gallery, Gallery One, answering visitor questions and starting conversations about art and the museum. During these events, they also help with studio projects, pass out the teen guide they made, and create Vine videos. The CMA is working toward a more visible teen presence and authentic teen voices.

Video has been a tool for us to hear these teen voices and get students to think about storytelling in museums. During our summer session we created short films with a local production company, North Water Partners. Each student began by choosing an artwork and we interviewed them about their initial reactions before they knew very much about the piece. After these first interviews they read about their artworks and we talked about historical context. We asked them to complete a series of small tasks: choose three words that describe the artwork; describe this to someone who can’t see; write a tagline for the artwork; tell a story about this artwork; make a Vine about it. These tasks became pieces that they could include in their storyboards. Some also created their own typography or imagery to incorporate into their video.

One of the biggest challenges was balancing fun and appropriateness. I wanted the students to feel comfortable being silly, but there were several moments when we stopped to talk about respecting the art and museum. We also went out on a limb by letting the video content come from their ideas and observations, not solely art historical information. We are not creating mini art historians here. That said, we did have to navigate one interpretation of a portrait with a shadow that looked like a bruise. The student was interested in creating a story of a battered woman, but we stepped in to talk about why this story might not be the best one to imagine, and spent time looking at more portraits and their shadows.

Through these videos, the teens learned to look closer. They seemed excited that their observations were valid and their confidence grew. I also saw their public speaking abilities improve after being behind the camera, which can be tough. One of our big goals was to capture an authentic voice, and we chose not to correct language that museums wouldn’t normally approve, like “I’m finna to the grand ball” (as in fixing to go). I felt that by letting their real voices come through, we let them know that they can be themselves in a museum.

We hope to show these videos on our website, and you can see some of the good and bad Vines under the account, CMA Teen CO-OP. Our plan next summer is to make content that can better fit into our app, ArtLens.

Satellite High School Program at the Milwaukee Art Museum

Milwaukee Art Museum Satellite Program group, 2013-14
Milwaukee Art Museum Satellite Program group, 2013-14

Chelsea Emelie Kelly, Manager of Digital Learning

The Satellite High School Program is an art history focused weekly gallery program at the Milwaukee Art Museum for sixteen arts-interested teens from the Milwaukee area to connect with works of art and each other. As part of the program, teens choose a work of art in the Museum collection to study and interpret, and share their ideas in a final project. Over the past year, we’ve experimented with how they share using video in two very different ways.

In the spring 2013 program, teens had one semester to choose a work, study it, and make a creative response to it, in visual art, writing, music, or media of their choice. I wanted to be sure their work was shared with a wider audience, so I used my own personal DSLR camera to film them with their artwork and creative responses. I had them write their own voiceover explaining their piece, their connection to it, and their response project, making sure that the video was just about one minute long for quick, easy consumption. Here’s just one of their videos, featuring Joel:

That project was successful, but I wanted to turn much more of the creation over to the teens themselves. I knew I had a chance to do just that when we received funding to buy a set of iPads for the Education Department.

This fall, as part of a school year-long program, a new group of teens had a different task: they shared their personal connections to their work of art through a video they created on an iPad. Over the course of the semester, they created video blogs (vlogs) reflecting on their changing thoughts about their work of art. They also received “readers” with basic information on their work of art or artist, and led a group discussion with all the Satellite students about their piece to get others’ opinions and thoughts. At the end of the semester, they created midterm videos piecing together with their reflection vlogs to show their evolution of thought. Here is ZouaPang’s video:

Teens continually asked themselves what they were still wondering about, and much changed over the course of the semester. When asked what she learned after an early session, Alana responded: “I learned how to better analyze paintings.” Her answer to the same question at the last session of the semester was much richer: “I learned a lot more about how to analyze art and research which I think is really cool because now instead of just looking at a piece and saying ‘pretty picture’ I notice more things about the pieces I see.” Alana’s video—and all her research and analysis!—is below.

One-to-one iPads came with their own set of challenges. Instead of solo weekend troubleshooting with DSLRs and iMovie, I found myself with a wonderfully excited group who wanted to use the iPad for much longer than I’d anticipated! In fact, I learned that students about doubled the time I usually allotted to use the iPad comfortably and feel good about their work.

Next semester, the same group of students will continue to explore their artwork and create more formal videos for a wider visitor audience about their work of art. We’re going to kickoff the semester with some visitor studies: teens will go into the galleries and do a card-sort exercise with Museum visitors to discover what people actually want to know about works of art (thanks to Marianna Adams for this activity!). Then we’ll pool our data and discuss how we might format our videos for a larger audience, as well as how the teens think we should share the content.

Your Thoughts?

We’re now in the phase of thinking about what we can do with the content our students have worked so hard to create. We know their voices are important and engaging, and are thinking about how best to share them. Since ArtMuseumTeaching.com is a forum for practice, we would love to open our questions up to all of you. What other purposes might these videos serve? Would they be interesting to other audiences? Where and how should these videos be shared? Please share your thoughts with us, as well as comments or questions, below!

Design Thinking in Museums: Stepping into the “Continuum of Innovation”

How can I kick off design thinking in my own institution?

This is something I was asked by numerous colleagues after co-presenting a paper on design thinking and launching a new site, Design Thinking for Museums, at the 2013 Museums and the Web conference with Molly Wilson and Maryanna Rogers.

I talked a lot about implementing design thinking inside one’s own institution with attendees in the halls of the conference hotel and over a “Birds of a Feather” breakfast. And since returning from Portland, I’ve had numerous inquiries from colleagues at institutions around the world about how to get started with design thinking, a human-centered process for innovation.

Image from dt4e.org, Design Thinking for Educators
Image from dt4e.org, Design Thinking for Educators

The museum profession is embracing new ways of problem solving, collaborating, and innovating like never before. And perhaps that’s why the concept of “design thinking” struck a chord at this year’s Museums and the Web conference.

Design thinking is mindset and a methodology for fostering creativity and solving complex problems with innovative solutions. It can transform the way a museum or cultural institution develops digital or analog offerings, visitor experiences, or visitor services by giving staff the analytical, creative, and intuitive techniques and tools to solve multifaceted problems. In the museum setting, design is usually used in the context of making objects, but design is also a process. Design thinking is a process for framing and solving problems and discovering new opportunities. It’s a powerful protocol that can lead to truly innovative outcomes.

There are many starting points and incremental steps along the way, but there is no single, definitive way to move through the design thinking process. As Tim Brown, CEO of IDEO, writes in “Change by Design” (2009), design thinking is a “continuum of innovation…a system of overlapping spaces rather than a sequence of orderly steps.”

To step into into this “continuum of innovation,” there are some strategies and approaches you can implement to kick-off the process and start infusing the design thinking ethos into your work culture. Some of these are more attitudinal, while others are tactical.

1) Get away from your desk and talk to visitors

visitors in galleries
A mother and daughter I interviewed in the SFMoMA galleries.

The power of talking to real users—from visitors to members to donors—can have a transformative impact on staff attitudes and insights. It sounds simple, but the mere act of moving from abstracted discussions about “the public” to interactions with real, live people is incredibly powerful. Spending as little as one hour a day over the course of three days interviewing visitors can lead to deeper, more nuanced understanding about the needs of visitors—and insights around how to meet those needs.

At the San Francisco Museum of Modern Art (SFMOMA), where I worked for over 10 years and introduced and championed design thinking, I led a team of colleagues through in-house trainings on how to interview museum visitors for empathy. The materials, including the slide deck for an in-house SFMOMA staff training and “cheat sheets” for conducting interviews on the museum floor, are all available on the Design Thinking for Museums.

2) Set time constraints

The temptation to work on projects until they are “perfect” is not uncommon in most organizations, and is especially endemic in art museums, where the notion of the precious, beautiful object has a longstanding precedent. Setting time limits, even artificial ones, lowers the stakes and expectations around tangible products.

For example, if you only spend one hour making a prototype, it’s hard to have the urge to cling to what you’ve designed and become overly attached to it. It’s much easier to change course and make adjustments. Bringing a scrappy prototype to a meeting or a user test frees a team from getting hung up on colors, fonts, and implementation details, and allows them to focus on the concepts.

The notion of time limits applies not only to the development of prototypes, but to all phases of the design thinking process itself. By setting time limits at every stage of the process, the team is forced to keep moving forward and not get mired in details and delays. In fact, the entire cycle can be experienced in 90 minutes, as modeled in a free, open, online “crash course” in design thinking created by the Stanford d.school.

3) Saturate your space

saturated work space
The SFMOMA web team workspace, covered with images of visitors in the galleries.

Saturating your space means filling your work environment with photographs, notes, and stories about the users you have observed and talked with. This makes their stories more genuine and compelling to internal stakeholders, and keeps you “accountable” and true to your users. Being constantly reminded of these real people with real needs through visual cues in one’s work space can inform your every decision.

It’s also a powerful “ice breaker” for getting skeptical colleagues on-board. When the wall outside my cubicle at SFMOMA was plastered with photographs and stories about SFMOMA visitors, I had queries from colleagues in almost every department. (I chose this particular wall because it’s very visible to anyone traveling between the conference room and the restrooms!)

4) Adopt an optimistic and collaborative approach

The design thinking ethos is one of openness, optimism, and collaboration. In many ways it’s similar to improv in that it’s biased towards action and focuses on building on each other’s ideas and opening up possibilities, trusting that the process will bear fruit even if the path is not always clear. In many museums it can be hard to remain upbeat as resources shrink and workloads increase, but this is a process that demands optimism and openness.

5) Find a buddy

This is probably the most important tactic for kicking off design thinking in one’s institution. Changing ways of working and thinking inside an organization is not easy, and it’s even harder to go it alone. Finding a colleague who is interested in trying—and failing—along with you can make all the difference. Ideally your buddy can be someone inside your own institution, but if that’s not possible, find someone at another institution with whom you can share stories and ideas.

For more resources and tips around implementing design thinking in your own institution, please see the website Design Thinking for Museums. And to learn more about how SFMOMA applied design thinking to a big challenge, please read the recent Museums and the Web paper, Design Thinking for Visitor Engagement: Tackling One Museum’s Big Challenge through Human-centered Design.

This article was adapted from a post originally published on www.designthinkingformuseums.net.