Category Archives: Social Action

Interview: Building a Community-Centered Museum

Editor’s Note: I was recently interviews by Alexia Jacques Casanova in advance of this October’s Communicating the Arts (CTA) conference in Montreal, Canada.  Hosted by the Montreal Museum of Fine Arts, this year’s conference brings leaders in museums, education, and the arts together to discuss key issues around well-being, empathy, and community involvement.  I am grateful for the opportunity to be a part of these conversations at CTA this fall.

The interview below was first published via LinkedIn on August 12, 2019.

Written by Alexia Jacques Casanova

In the past few years, we have seen a few museums initiating a shift from operating and presenting themselves as collection-centered institutions to human-centered organizations. This transition is a daunting task that requires developing and implementing new strategies and work practices at all levels of the institution. I had the opportunity to ask Mike Murawski — Director of Learning and Community Partnerships at the Portland Art Museum— a few questions about how art institutions can move towards more community-centered practices. Here are a few thoughts he shared with me.

Using words wisely

A little less than a year ago, Mike Murawski’s department at the Portland Art Museum changed its name from “Department of Education and Public Programs” to “Learning and Community Partnerships” with the aim to “more accurately reflect [their] core goals and values.” Through this intentional switch in vocabulary from “Education” to “Learning” the Portland Art Museum seeks to cultivate “a more open, inclusive, and active process that everyone and anyone can be involved in.”

For those of you who have attended Communicating the Arts conferences before, you probably know that the use of the word “community” has been a hot topic among attendees in the past few years. What do we mean, among arts professionals, when we say “community”? Is it just another word for “minorities” or “locals”?

At the Portland Art Museum, teams strive to be intentional about the words they choose. As part of that process, they have explored and questioned the different ways in which they use the term “community”. “When we are thinking about community, we’re prioritizing individuals and groups who have largely been excluded from participating in and shaping our institution over the last 125 years,” explains Murawski.

He and his team are also dedicated to breaking the barriers between “museum” and “community”, challenging the (false) idea that “a museum’s ‘community’ exists outside the walls of the institution.” Murawski argues that the us/them separation is an outdated mindset that art institutions need to overcome if they wish to focus on community-centered work.

Becoming better listeners

“When we try to be a better listener on an individual level,” says Murawski “it’s important to learn how to pause our own internal voice.” Murawski rightly points out that lending an attentive ear to others requires letting go of our assumptions, our fears, “and the stories we’re telling ourselves.”

According to him, the same is true for museums and institutions. He argues that too often, museum professionals don’t listen to communities “because they have told themselves the false story that community knowledge is not valuable” and that letting communities participate in the creation or curation of content in museums could somehow lessen its overall quality. “We have to erase that false story,” says Murawski. Echoing Dr Margi Ash Brown’s suggestion that arts professional should stop considering themselves as “experts” but rather, as “facilitator” or “collaborator”, Murawski believes that cultivating empathy and deep listening with our communities is an opportunity to change our institutions in radical and positive ways.

Taking a stand and speaking up

A couple years ago, Mike Murawski and La Tanya Autry were exchanging on Twitter about their shared frustrations regarding the false claims of neutrality within museums institutions. “We had joked that it would make a great t-shirt, and then we decided to go ahead and make it happen.” The “Museums Are Not Neutral” tee-shirt campaign was born. Murawski cites the work of many other fellow museum workers as inspiration for this movement, particularly those dedicated to dismantling racism and oppression in cultural institutions. He cites the #MuseumsRespondToFerguson movement, led by Adrianne Russell and Aleia Brown following the murder of Michael Brown by police in 2014 as “a pivotal call to action for museums [which] sparked a necessary debate about the role of museums in activism and social justice.”

The tee-shirt sales have allowed Murawski and Autry to raise over $15,000 for social justice charities and non-profits organizations including the Southern Poverty Law Center and the Community Foundation of Greater Flint. “Museums can be powerful agents of social change in our communities, and it’s up to us to make this happen together,” says Murawski.

Mike Murawski will be speaking about “the power of listening and building community-centered practices at the museum” during the upcoming Communicating the Arts conference, October 8-10 in Montreal.

Interrupting White Dominant Culture in Museums

Author’s Note: This post is a fluid and organic piece of writing, and I want to be transparent about that. As people ask questions or call out issues with language, lack of clarity, and other problems, I am working to make changes and keep shaping this piece. I’m open to discussing any of these changes, as well.  I also want to acknowledge that this piece may be largely intended for a white audience, although I don’t think it’s limited in that way.  

Written by Mike Murawski

As I sit down to write this post, I find myself reflecting on the sometimes frustratingly slow, pain-laden, and capricious path of change for museums, and my own role as an agent of change and accomplice in this work of making change happen.  I’ve got a towering pile of books on the shelf in front of me on museum change, activism, and inclusive practices along with a formidable pile of diversity statements and strategic plans that talk about equity and community. Conference after conference and convening after convening bring to the center themes of equity, inclusion, relevance, community, and audience. There are rapidly growing networks of activists and changemakers, with expanding movements connecting through social actions, events, book clubs, reading lists, online syllabi, and social media hashtags.  Yet given all this, why do some of the pivotal changes happening in museums right now feel tenuous and temporary? Why does deep and meaningful change feel a bit out of reach?

In a recent piece by poet, activist, and community organizer Jamara Wakefield that powerfully envisions a decolonized future for museums, she writes:

Museums could be one of our greatest allies in liberation struggles. They have the physical space, the means, and the public confidence to partake in a large scale social movement against colonial powers. Yet they reject this opportunity over and over again. They prefer to remain silent and hide in a world that desperately needs decolonizing.”

One of the things holding us museums back from this level of transformative change is our continued unwillingness to challenge the entrenched institutional structures that advance and maintain inequity. The pervasive hold of white supremacy is arguably one of the single greatest threats to the deep, transformational change that is needed within museums today.  It is a threat to racial equity; it is a threat to environmental and economic justice; it is a threat to the well-being of communities of color; it is a threat to human dignity; and it is a threat to those who are struggling to see these universal values of equity, justice, and dignity define our new institutional realities.  And it is a threat that is largely-unacknowledged by white museum professionals and leaders across the field.

2017-10-04 20.37.37

I realize that pressing this idea of examining white supremacy and white dominant culture within our museum institutions may bring forward some resistance, defensiveness, tension, and complexity.  During the past two years of spreading the #MuseumsAreNotNeutral campaign and message with co-creator La Tanya Autry, we have encountered resistance (sometimes staunch, sometimes more subtle) from some museum leaders and thinkers (all white) who are unable or unwilling to see, define, and critically reflect on white dominant culture in their institutions.  After all, for me, that campaign is so much about the simple yet powerful recognition that what museums take for granted as ‘neutral,’ ‘objective,’ ‘normal,’ ‘professional,’ and ‘high quality’ is all part of a system of white supremacy that perpetuates oppression, racism, injustice, and colonialism.

In an interview this past week, incoming Secretary of the Smithsonian Lonnie Bunch was asked about what #MuseumsAreNotNeutral means to him.  He replied:

“It’s crucially important for museums to open the veil, of how they do the work they do so that even they understand the complicit biases they carry. They understand the cultural baggage that shapes what we do.”

I frequently reference the words of scholar and activist Angela Davis who, while speaking to a gathering of Ferguson protesters in 2015, stated:

“Any critical engagement with racism requires us to understand the tyranny of the universal. For most of our history the very category ‘human’ has not embraced Black people and people of color. Its abstractness has been colored white and gendered male.”

White supremacy thrives within this tyranny of the universal, the neutral, the apolitical, the fair and balanced, and the objective. Acknowledging that ‘museums are not neutral’ is a meaningful and urgent step toward gaining awareness of the powerful role that white supremacy and white dominant culture play within our institutions.  It is a crucial step toward recognizing one’s own role in questioning it, interrupting it, and being a part of taking transformative action to replace it.

How can we define white dominant culture and white supremacy?

As part of this discussion, I want to bring in a couple definitions of white dominant culture and white supremacy that can be helpful for those who are new to these ideas.  If you hear these terms and limit their definitions to the acts of militant white nationalists and hate groups marching with torches, then I suggest you pause here and do some homework.  Take some time to connect with the wider discourse around this topic. It is important that we get past these reductive associations, and begin to develop more complex and shared understandings. Robin DiAngelo, author of White Fragility (2018), firmly states the importance of using language such as white dominance and white supremacy in these conversations.  She writes:

“White supremacy describes the culture we live in, a culture that positions white people and all that is associated with them (whiteness) as ideal. White supremacy is more than the idea that whites are superior to people of color; it is the deeper premise that supports this idea—the definition of whites as the norm or standard for human, and people of color as a deviation from that norm.” (33)

A useful and widely-recognized definition of white dominant culture comes from the work of Tema Okun and Kenneth Jones on dismantling racism:

“The explicit to subtle ways that the norms, preferences, and fears of white European descended people overwhelmingly shape how we organize our work and institutions, see ourselves and others, interact with one another and with time, and make decisions.”

From their collection of writings entitled How We Fight White Supremacy (2019), Akiba Solomon and Kenrya Rankin write:

“White supremacy defines our current reality. It is not merely a belief that to be White is to be better. It is a political, cultural, and economic system premised on the subjugation of people who are not White…. White supremacy is the voice in our collective heads that says it makes civilized sense that one group of people gets to annihilate, enslave, incarcerate, brainwash, torture, sterilize, breed, and terrorize other people.” (vii)

E353A002-1959-4E00-B13C-4E7C472CFA35

Through their work on racism, Okun and Jones have also offered up a list of characteristics of white culture that can help us see where white dominant culture is showing up in our work and in our lives on a regular basis.  These include perfectionism, a sense of urgency, defensiveness, either/or thinking, a focus on quantity and valuing measurable goals, discomfort with emotion, a sense of paternalism in decision making, and fear of conflict, just to name a few.  

For some of you reading this, these characteristics may be strikingly familiar and precisely describe your workplace culture.  Have you taken a moment to step back and question some of these norms? How have you been involved in promoting and advancing this culture?  I can say that I have spent much of my career in management roles without actively questioning and interrupting these characteristics, playing my own role in maintaining these structures of inequity without being conscious of the impact.  My goal here is not to make this about blame or guilt (that happens far too often), but rather to invite white folks to recognize where this is showing up so we can work as part of a collective effort to interrupt and decenter it.

Aspects of white supremacy are showing up every moment of every day in the museum workplace (and in the galleries).  It dictates how people hold meetings together, who is invited to those meetings, who participates, and whose ideas are valued. It informs how students of color are treated during a field trip, and how a museum responds when instances of racism hit the media.  It controls how our front of house staff interact with visitors, who works in positions that interact with visitors, the types of training they receive, and who makes decisions about these trainings. It dictates how museum leaders and managers make decisions, who gets to have input into those decisions, and who is impacted by those decisions.  It is a controlling force in how we define ‘community,’ how we work with community partners, what we value about those partnerships, and how we resource those partnerships. It dictates the words that get written on museum labels, and who gets to write, edit, and approve those words. And each and every one of these moments (and thousands more) threatens to chip away at the humanity of our colleagues of color, visitors of color, and all those who are not defined within these norms of ‘whiteness.’  

Real harm is being done throughout every nook and cranny of our institutions, and we need to collectively recognize this before we can take actions to interrupt white dominance.  As Gita Gulati-Partee and Maggie Potapchuk state in their 2014 article on “Paying Attention to White Culture and Privilege”:

“not doing this examination means that any equity conversations and work will continue to take place in a larger container that is shaped by the very dynamics that the group aims to change.” (27)

Why am I  writing about this?

I want to be clear here. I understand that I am a product of white dominant culture and a participant in white dominant culture, not just as a white, heterosexual, cisgender, able-bodied male in a position of power within a museum, but as a human being living and acting in our society. White supremacy is insidious, pervasive, and systemic.  It is the air we breathe.  It shapes our language, our relationships, our actions, our decisions, and our emotions. It is showing up in my words as I write this, even as I critique it. And while I have made choices to gain awareness of this domineering and harmful culture, it still floods all aspects of my being in this world.

I have chosen to make my messy and mistake-filled learning process more public, not to create harm but rather to recognize these challenges wherever, whenever, and however possible.  Throughout my museum career, I have leaned towards questioning the status quo and the “ways things are supposed to be” without necessarily having ‘the answer.’ I enjoy the more fluid exchange of ideas, questions, and experiences that we, as a broader collective of changemakers, can bring to these issues.  I find that it is important to open up larger and larger conversations about burning issues so that we can grow together as a community of change and work toward building a positive, thriving future for museums.

I raise these questions about white supremacy as part of a rapidly expanding group of museum workers, leaders, and advocates for change who see the language of diversity, equity, inclusion, and accessibility spread like wildfire on the surface of museums without necessarily seeing the deep institutional transformations that are needed within museums.  I also raise these questions as someone working within a museum that is changing and experiencing the pain and messiness of grappling with these deeper issues. My own learning has been happening over the course of many years in conversation and allyship with colleagues, mentors, friends, co-workers, and the many teachers in my life. I also recognize the long history of museum workers, activists, educators, community leaders, and radical transformers who have fought against white supremacy, and those who I see as powerful leaders and mentors in current efforts to dismantle racism and change museums (including La Tanya Autry, Monica Montgomery, Teressa Raiford, Keonna Hendrick, Porchia Moore, Radiah Harper, Nicole Ivy, Omar Eaton-Martinez, Chris Taylor, Janeen Bryant, nikhil trivedi, Jackie Peterson, Melanie Adams, Joanne Rizzi-Jones, Dina Bailey, PJ Gubatina Policarpio, Stephanie Cunningham, Aleia Brown, Adrianne Russell, Kayleigh Bryant Greenwell, Chieko Phillips, Elisabeth Callihan, Laura Raicovich, Aletheia Wittman, Alyssa Greenberg, Margaret Middleton, Toni Wynn, those working on MASS Action, the Museums and Race team, and many many others).  I am aware of, and grateful for, the deep thinking and action that has already been done around this issue, and that continues to be done today. 

Taking action to interrupt white supremacy

The work of interrupting and decentering white supremacy can seem overwhelmingly daunting when we’re faced with what seems like the insurmountable task of systemic change.  Furthermore, there is no easy fix, mandatory training, or simple pre-packaged strategy that can wash away these oppressive structures and legacies. As Solomon and Rankin aptly state, “if we had a magic button we could press to end this nightmare, we would have leaned on that bitch long ago” (x).

One important place to start, especially for white people, is to simply recognize and name when white culture is showing up in the workplace — and accept the discomfort that comes with identifying these moments without resorting to defensiveness (see “white fragility”).  In a widely-shared blog post on challenging white dominant culture in nonprofits, Lupe Poblano, Project Director at CompassPoint, writes, “White leaders … need to locate their own cultural whiteness and become aware of how their internalized superiority shows up and how it negatively impacts POC inside their own organization.”  He continues, “You, leaders within the white dominant leadership structure, need to be willing to change you first.”

Gulati-Partee and Potapchuk stress that “putting white culture and privilege on the table is critical to include in racial equity work—and it is fraught with challenges due to the complex manifestations of structural racism.”  For those doing the more transformational work in museums, I know that you feel these challenges each and every day. For most white people, myself included, the larger structures of white supremacy are elusive and invisible until we gain the awareness to see them.  And when we do see them more clearly, it feels like a punch in the gut. As Hannah Heller writes in her 2018 article “Working Towards White Allyship in Museums”:

“those moments that feel uncomfortable or anxious are exactly the moments to lean in to as an ally. That feeling is your Whiteness being tested and questioned. Start paying attention to the moments that make you pause….”

Recognizing these characteristics of white dominant culture is a pretty big step for many of us, yet it doesn’t end there.  Transformative change begins to happen in our institutional cultures when we examine, interrupt, decenter, and replace these harmful and oppressive organizing structures and habits of mind.  Okun and Jones offer an entire set of “antidotes” or alternatives that we can pivot to, moving away from the established norms of white workplace culture. The Museums as Sites of Social Action (MASS Action) toolkit also provides an extremely useful discussion of dominant culture, organizational culture, and inclusion in Chapter 3 and many other sections of the toolkit.

BlackSpaceManifestoI also highly recommend that folks check out the BlackSpace Manifesto, created by a collective of Black artists, architects, designers, urbanists, and changemakers working to amplify Black agency.  Their Manifesto provides a powerful set of practices that turn us away from white supremacy and center new modes of thinking and working based in equity, justice, love, and trust. I recently shared the Manifesto with a few white colleagues at my own institution, and we met to discuss our own roles in pivoting toward these practices. While it was just one conversation, it’s a small step toward doing things differently.

Download BlackSpaceManifesto (PDF)

After taking time to reflect with colleagues about how we might change workplace culture, I began working on a quick resource (below) that could be front and center on our desks and in our minds. At our museum, we have an existing set of Agreements in place that support our broader equity work, including things like “stay engaged,” “listen to understand,” and “be willing to do things differently.”  For about the past year, many staff have inserted the Agreements into their staff ID badge holders as a daily reminder to show up differently in our work.

Along these lines, I am interested in any way we can bring a more regular, daily awareness to white dominant culture and the ways we can collectively work to interrupt and decenter it. Please feel free to download, share, or print the Interrupt White Dominant Culture guide below, and use it to spark conversation and change within your organization or workplace.  Or simply use it yourself as a personal reminder to shift your focus and energy away from white supremacy.  It’s just an imperfect start to getting these conversations to happen more frequently in museums.  And the language and characteristics used in this guide come from the sources I have cited in this post along with much of the research and writing on white dominant culture.

InterruptWhiteDominantCulture

Download InterruptWhiteDominantCulture (PDF)

[TEXT OF INTERRUPT WHITE DOMINANT CULTURE GUIDE]

INTERRUPT WHITE DOMINANT CULTURE

  • Let’s work COLLECTIVELY to identify these and other elements of white dominant culture, and work toward dismantling racism in our organizations in in our lives.
  • Move from a focus on professional and transactional relationships toward relationships based on trust, care, and shared commitments.
  • Move from protecting power to sharing power.
  • Move from a culture of over-working to a culture of self-care and community care.
  • Move from a competition and struggle for limited resources to a mindset of collaboration and working to share resources.
  • Move away from prioritizing only degrees, work experience, and job titles toward a way of recognizing and centering lived experience
  • Move from a place of those with power making decisions for others toward a place where we work to include those affected by decisions in the decision-making process.

Speak Up. Take Action.

(recognizing the thinking and writings of Tema Okun, Kenneth Jones, Maggie Potapchuk, BlackSpace Manifesto, Radiah Harper, Hannah Heller, and Kai Monet)

Questioning the ways we make change happen

For me, the spark for writing this piece and creating the guide above came when I was invited to speak at the MuseumNext conference in London (June 2019).  The conference’s central theme was “Making Change Happen,” a topic I am extremely passionate about. I spent some time reflecting on the barriers we, as museum professionals and changemakers, face within institutions to make change happen, and how quickly (or slowly) we enact change.  For my presentation, I facilitated a bit of a workshop that created some space for conference attendees to think about the larger issues of dominant culture and white supremacy in their own personal work and within our institutions. 

I ended with a “Questions & Listening” session, rather than a typical “Question and Answer” thing — which is a strategy I’ve experimented with in the past.  This simply allows people to ask questions, gives those questions some space to be heard in a deeper way by everyone, and does not pretend that I (as the “presenter”) am in some kind of ‘expert’ position to give the answers.  It allows everyone in the room to reflect on the questions, and potentially have their own conversations about their responses.  It honors the knowledge in the room, not just in the “expert presenter.”  While this is always a bit awkward, since we’ve been trained to want to hear the answers from the single person on stage, I feel it is a worthwhile strategy to disrupt the white dominant culture that shows up in conferences. 

MuseumNext ldn-13

I have also embraced a flood of questions racing through my mind before and after my presentation about change:  In our own impatience to see urgent and meaningful change take place, are we unintentionally setting up an antagonism between immediate action and deeper reflection?  Are we creating an either/or choice between making change happen now and taking time for conversation, listening, and collective understanding?  Do we place more value in the bigger, bolder public-facing actions and downplay the more intimate, personal, relationship-based evolution of change happening on a smaller scale?  How much of our mindset about change, and the pace of change, is dictated by white dominant culture?

I am open to your thoughts, insights, questions, and critiques as part of this broader conversation.  I intend to remain open-hearted in this work, recognizing that I have a lot of learning ahead of me and a lot of listening to do.  I’m committed to being a catalyst for these challenging conversations since I believe in the future of museums and I know in my heart that we collectively have the courage to change these institutions in deep, transformative ways.

“Museums could be powerful, liberatory spaces…”

I’m going to put an exclamation point on the end here by reconnecting with the incredible words of Jamara Wakefield (enormous gratitude to my friend Monica Montgomery for sharing this piece, which I have read about a dozen times in the last couple days).  In the articleMuseums could be powerful, liberatory spaces if they let go of their colonial practices,” Wakefield concludes with this:

“For my activist, artist, dreamer friends, and all who believe in another world, the one where our lives matter, our histories matter, our liberation matters: be prepared to fight in this world but never stop imagining liberation for our future selves. We owe this moment to our future selves.”

*      *      *

About the Author

IMG_3517MIKE MURAWSKI: Changemaker, museum thinker, author, and nature lover living in Portland, Oregon, USA. Mike currently serves as the Director of Learning & Community Partnerships for the Portland Art Museum, and is the founding editor of ArtMuseumTeaching. He earned his MA and PhD in Education from American University in Washington, DC, focusing his research on educational theory and interdisciplinary learning. Prior to his position at the Portland Art Museum, he served as Director of School Services at the Saint Louis Art Museum as well as Coordinator of Education and Public Programs at the Mildred Lane Kemper Art Museum at Washington University in St. Louis. He is a contributor to the Museums as Sites of Social Action (MASS Action) initiative supporting equity and inclusion in museums, and served as First Wave Project Advisor for OF/BY/FOR ALL initiative based out of the Santa Cruz Museum of Art and History helping civic and cultural organizations grow of, by, and for their communities.  Mike is proud to be the co-founder of the #MuseumsAreNotNeutral campaign aimed at erasing the myth of museum neutrality and demanding our institutions act as agents of change. He has spoken nationally and internationally on the social responsibilities of museums and how museums can serve as agents of positive change within their own communities.  Mike has also been invited to lead participatory workshops, lectures, panels, and training sessions at various institutions, including the Aspen Art MuseumCrocker Art Museum, the Museum of Contemporary Art in San DiegoLos Angeles County Museum of ArtNational Gallery of ArtNelson Atkins Museum of ArtPhiladelphia Museum of Art, and Phoenix Art Museum, among others.  He is passionate about how we can come to see museums as agents of change in their communities as well as creative sites for transformative learning and social action.

Mike’s postings on this site are his own and don’t represent the Portland Art Museum’s positions, strategies, or opinions.

#MassActionReadingGroup Launch: CHAPTER 1

It is amazing to see that close to 200 people from around the world have signed up to participate in the #MassActionReadingGroup initiative!  Huge thanks to everyone at the Incluseum and the team at Mia for making this reading group possible.

This week, we launch the project by releasing chapter 1 and worksheet 1 of the MASS Action Toolkit. 

We will meet on Twitter on Monday, April 29, 12:00-12:30pm Eastern time for our first Tweetchat that will focus on chapter 1!

Below is a chapter summary to orient you to this week’s content.

*     *     *

Getting Started: What We Need to Change and Why

Written by Adam Patterson, Aletheia Wittman, Chieko Phillips, Gamynne Guillotte, Therese Quinn, Adrianne Russell

This introductory chapter establishes the underlying philosophy behind MASS Action and investigates the question: What does it mean for museums to be “sites of social action?” It calls for the urgency and necessity of museum practitioners throughout the field to sharpen their critical literacy, and their capability to unearth systemic issues such as structural racism and other forms of oppression that are inherently embedded in the institution.

There is a movement spreading across cultural organizations nationally asserting that museums are not neutral spaces. Complex problems related to colonialism, ableism, sexism, racism, and capitalism are all embedded in the institution and manifest themselves in the everyday operations of museums from hiring practices, staffing, organizational culture, management, fundraising, collection policies, to pedagogy, interpretation, and paradigms for engagement.

If museums and their staff claim to be relevant sites for engagement for their communities, this takes on huge responsibilities to not only acknowledge and navigate difficult issues, but to work towards sincere and critical action. The work of MASS Action centers justice, it does not leave it in the margins. There is a real moral imperative to this work as museums move forward collectively to set higher standards of conduct in the field.

Questions to consider as you read:

  • What would cultural transformation look like at your institution?
  • Why should your institution engage in this work?

This week’s downloads and links:

Again, the Chapter 1 Tweetchat will be held Monday, April 29,

12:00-12:30pm Eastern time.  Catch ya then!

MASS Action Toolkit: Join the Reading Group

MASS ActionMuseum As Site for Social Action–is a collaborative project that launched in 2016, centering on the question: How do you transform museums from the inside out? Through a series of public convenings and the creation of a toolkit of resources, this project’s intention is to share the strategies and frameworks needed to align museums with more equitable and inclusive practices.

In the Incluseum post of July 2018, Elisabeth Callihan, MASS Action co-founder and project manager, introduced the MASS Action Toolkit published in 2017. In this blogpost, we collaboratively present you with a new initiative of the Incluseum and the MASS Action team at the Minneapolis Institute of Art to bring people together to read and reflect on the tooklit over the next few months.  We invite you to join in:

The #MassActionReadingGroup

The #MassActionReadingGroup will be a group of museum enthusiasts, professionals, students, and/or activists who will come together to read and discuss the MASS Action Toolkit chapter-by-chapter over the course of 16 weeks. The Toolkit is made of 8 chapters and 8 accompanying worksheets that help dig deeper into the chapters’ content. Chapters are between 6 to 40 pages, with an average length of 20 pages. …That’s about 10 pages a week, manageable, don’t you think? In addition to the downloadable chapters and worksheets, we will have access to dialogue facilitation outlines that the Art Institute of Chicago’s 2018 MASS Action Organizing Team developed for each chapter! You can use these if you are interested in hosting a reading group with colleagues.

How it will workEvery-other-Monday, we will be “assigned” a chapter and worksheet from the MASS Action Toolkit and meet via Twitter for a 30 minute Tweetchat of the previous week’s assigned chapter. The chapters and worksheets will be posted every couple weeks on The Incluseum Blog, as well as this partnering blog here at Art Museum Teaching. All you have to do is download the chapter with its accompanying worksheet and participate!

Here is the Full Schedule:

  • Monday 04/15: Introductions
    • Assignment: Chapter 1 and Worksheet 1
  • Monday 04/29: Chapter 1: What We Need to Change and Why
    • 12pm EST: #MassActionReadingGroup Tweetchat: Chapter 1 and Worksheet 1
    • Assignment: Chapter 2 and Worksheet 2
  • Monday 05/13: Chapter 2: Moving Toward Internal Transformation: Awareness, Acceptance, Action 
    • 12pm EST: #MassActionReadingGroup Tweetchat: Chapter 2 and Worksheet 2
    • Assignment: Chapter 3 and Worksheet 3
  • Monday 05/27: Chapter 3: Organization Culture and Change: Making the Case for Inclusion
    • 12pm EST: #MassActionReadingGroup Tweetchat: Chapter 3 and Worksheet 3
    • Assignment: Chapter 4 and Worksheet 4
  • Monday 06/10: Chapter 4: Inclusive Leadership: Avoid a Culture of Leadership
    • 12pm EST: #MassActionReadingGroup Tweetchat: Chapter 4 and Worksheet 4
    • Assignment: Chapter 5 and Worksheet 5
  • Monday 06/24: Chapter 5: Interpretation: Liberating the Narrative
    • 12pm EST: #MassActionReadingGroup Tweetchat: Chapter 5 and Worksheet 5
    • Assignment: Chapter 6 (no worksheet this week)
  • Monday 07/08: Chapter 6: Sharing Authority: Creating Content and Experiences
    • 12pm EST: #MassActionReadingGroup Tweetchat: Chapter 6
    • Assignment: Chapter 7 and Worksheet 7
  • Monday 07/22: Chapter 7: Collections: How We Hold the Stuff We Hold in Trust
    • 12pm EST: #MassActionReadingGroup Tweetchat: Chapter 7 and Worksheet 7
    • Assignment: Chapter 8 and Worksheet 8
  • Monday 08/05: Chapter 8: Change-Making through Pedagogy
    • 12pm EST: #MassActionReadingGroup Tweetchat: Chapter 8 and Worksheet 8

Want to Participate?

Sign up here! Join us for a Tweetchat! Signing up isn’t mandatory, but will help give us an idea of who is taking part as we explore this collaborative reading journey together.

Want to make your reading journey even more meaningful? Ask a colleague or peer to participate with you. Teaming up offers many benefits, such as increased motivation, and a sense of community!

Tune in next week as we release chapter 1!

MASS Action Mia

Towards a More Community-Centered Museum, Part 3: Defining & Valuing Community

Written by Mike Murawski

Obviously, there is no single definition for the word ‘community.’  And it does not benefit this conversation to check with Webster’s dictionary, since the traditional definition of community is vague and outdated.  In his influential book Community: The Structure of Belonging (2008), Peter Block offers an exploration of community building and the ways that healthy, restorative communities emerge and sustain themselves.  Defining community as the experience of belonging, Block writes, “We are in a community each time we find a place where we belong.”  This core sense of belonging has two meanings.  It is about having a sense of relatedness and being a part of something, and it is about having a sense of ownership and acting as a creator or co-owner of that community.

First and foremost, then, community is about people.  At its core is a set of human relationships, not just a place, organization, idea, or internet platform. Second, it is important to recognize that people participate and identify with multiple communities at the same time.  We might belong to a church, feel affinity to people in our neighborhood, be connected with those at our school, and bond with others who share an aspect of our personal identity (age, sexuality, ethnicity, language, etc.)—all on the same day.  We all belong to many communities, some that we define for ourselves and some that are defined for us.  Our participation in certain communities might be deep, long-term, and really meaningful to us, while our involvement in other communities might be fairly thin and insignificant.

It’s also important to note that the social relationships that form communities are fluid, constantly shifting given time and changing circumstances.  While it seems obvious that formal institutions (schools, churches, museums, and non-profits) play an important role in forming communities, we also need to recognize the powerful role of informal institutions (the neighborhood barbershop, a local grocery co-op, a community choir group, or a gardening club).  Through each of these communities, we might come together to feel various degrees of shared belonging, trust, mutual interests, and safety.

On top of these ways to define community, I want to layer on the transformative belief in a ‘beloved community’ that comes from the teachings of Martin Luther King, Jr., as well as more recent writings by Grace Lee Boggs and bell hooks. It is the idea of community as an agent of change, engaged in the struggle for justice and the well-being of the whole.  In her book Killing Rage: Ending Racism (1996), hooks writes:

“Beloved community is formed not by the eradication of difference but by its affirmation, by each of us claiming the identities and cultural legacies that shape who we are and how we live in the world.”

This affirmative vision of community is based, in part, upon finding common ground through social justice and the possibility of radical change as well as the transformative element of shared responsibility.  Community is not merely a passive gathering of people around shared interests or shared geography, but rather the form through which these shared understandings take on life as collective action.

63-DSC_1936
artist Karina Puente with activists, community organizers, and warriors of justice Donna Hayes and Irene Kalonji at the Upstanders Festival, Portland Art Museum, May 2017.

This more active notion of community, or building community, also connects deeply to the concept of ‘bridging’ popularized by Robert Putnam, author of Bowling Alone: The Collapse and Revival of American Community (2000).  In this groundbreaking book that has been part of the conversations in museums for many years, Putnam examines how we might begin to strengthen a sense of connection through social networks and building social capital. While one form of social capital is created through “bonding” among homogenous, exclusive, inward-facing groups, another more powerful form of social capital is created through “bridging” diverse, heterogeneous, inclusive, and outward-looking groups through activities of sharing, exchange, and consensus building.

The Better Together report, published by the Saguaro Seminar in 2000, takes a look at the role of the arts and museums in successfully building social capital in the United States. Elizabeth Crooke discusses this report in her fantastic book entitled Museums and Community (2007), in which she describes in more detail he various concepts of social capital. The Saguaro report argues that arts and culture organizations can nurture connectedness and bridging by “strengthening friendships, helping communities to understand and celebrate their heritage, and providing safe ways to discuss and solve difficult social problems.”  Overall, the report recommended key principles to guide the arts, including to encourage initiatives that “form bridges across race, income, gender, religion, and generations” as well as including arts and culture in community planning and organizing.

The concepts of beloved community and the social capital of bridging both celebrate difference, and work toward bringing people together to form and strengthen new relationships. Overlap these defining characteristics of community with the ideas of a human-centered museum, and we find deep commonalities of human connection, social relationships, and a commitment to change.  For me, these overarching ideas form the basis for any productive discussion of community and how we then work to specifically define a local community and build an institution’s connection within that community.

As Elizabeth Crooke so perfectly writes:

“To be of value, museums need to find significance within these communities—without those connections, the museum and its collections will be of little importance. It is people who bring the value and consequence to objects and collections; as a result, if a museum cannot forge associations with people, it will have no meaning.” (131)

Valuing Community

When museums begin to develop relationships with certain communities, they must understand the power dynamics involved.  Most museums hold a great deal of institutional power and authority, so many relationships or partnerships with community groups begin in a situation of imbalance and inequity.  In her introduction to the edited volume Museums and their Communities (2007), museum scholar Sheila Watson recognizes that museums are understood “to represent those who have privileges in society, i.e., the educated, the relatively wealthy, those who are in control through either their status … or through direct political power.”  This power extends to a museum’s architecture, collections and collecting practices, exhibitions, scholarship, and interpretation.

It is also important to recognize the tension in most museums between traditional academic scholarship and community input.  Consulting with community knowledge holders can often be viewed as an erosion of scholarship and curatorial confidence, and working with community-based artists can be seen as lowering accepted standards of ‘quality.’  On top of all of this baggage, the Western colonial concept of museums may not necessarily be relevant or valued in many communities who have been excluded or oppressed by this system.

For community relationships to grow and thrive, museums need to step back their role as authorities and see community members as experts on their own needs and local assets.  Identifying community assets and valuing resident participation works to empower residents and legitimize these community partnerships.  Stacey Marie Garcia, Director of Community Engagement at the Santa Cruz Museum of Art and History, has both researched and enacted community and civic engagement practices, methods, and theories in museums.  In a post for Museum 2.0, she writes:

“it’s not solely about how museums can serve communities but rather what are the communities’ resources, knowledge and interests that can inform museum practice? Furthermore, how can museums and communities work together to share strengths in the community?”

23501550362_ce672bf47b_z
The Laundromat Project’s Kelly Street Housewarming Party. Photo by Osjua A. Newton, Copyright © 2015

At the core of our work with specific communities and local neighborhoods is the practice of identifying and embracing the strengths, creative skills, stories, languages, cultures, voices, and experiences that come from our communities.  In the overall research on community development, this is referred to as an “asset-based” approach or “capacity-focused” development.  This thinking runs counter to the mindset of a “needs-based” approach that focuses too much on problems and deficiencies in a community or neighborhood and, thus, how institutions can ‘serve their needs.’  “This phrase drives me nuts,” writes Nina Simon in her most recent book The Art of Relevance (2016). “It smacks of paternalism. As if it weren’t enough to be experts on our subject matter. Now we’re the experts on what people ‘need’ too?”  Rather than telling communities what they need and how they should do things differently, museums can instead center the gifts and creative capacities of communities as we work toward building relationships based in trust and mutual respect.

According to foundational work in the field of asset-based community development (check out “What is asset-based community development?”), this approach should focus on identifying community assets and strengths, and be both community-driven and relationship-driven.  Rather than asking ‘what are the needs of your community?,’ we can approach these conversations from a asset-based and community-driven approach.  Key questions might instead be: What do you value most about our community?  When was a time you felt our community was at its best?  What is the essence of our community that makes it unique and strong?

Finally, thinking about community development work through an asset-based approach tends to build relationships among community members.  As Graeme Stuart, community development specialist and activist, writes:

“The real value in asset mapping is bringing people together so they can discover each other’s strengths and resources, and to think about how they can build on what is already in the community. One way we can do this is by fostering the relationships, or the place, where assets can be productive and powerful together.”

Museums and cultural organizations hold the potential to be these places where community assets can be powerful together.  We just need to take bold steps to value the skills, interests, culture, and heritage of our communities and neighborhoods and begin to de-center the traditional power structures of museum institutions.

And as uncomfortable and messy as this might be for so many museums, we have got to start somewhere and make this change happen.

*     *     *

ABOUT THE SERIES: Through this series of posts, I am exploring a range of ideas, challenges, and strategies for building community-centered practices in museums and advocating for deeper connections between institutions and community.    What do we mean by ‘community’?  How can we value community?  What are some strategies for change that we can enact now in our institutions?

I’m open to all types of critiques and questions, as long as they are aimed at moving this collective work forward.  My ideas, thoughts, and questions have emerged from decades of meaningful conversations with others, so I don’t claim ownership of these ideas — I simply hope they can spark new conversations and allow us all to add to our learning and growth as we work to transform museums.

Other Posts in This Series:

*     *     *

About the Author

MIKE MURAWSKI: Founding author and editor of ArtMuseumTeaching.com, museum educator, and currently the Director of Education & Public Programs for the Portland Art Museum. Mike earned his MA and PhD in Education from American University in Washington, DC, focusing his research on educational theory and interdisciplinary learning in the arts. Prior to his position at the Portland Art Museum, he served as Director of School Services at the Saint Louis Art Museum as well as coordinator of education and public programs at the Mildred Lane Kemper Art Museum at Washington University.  He is involved in the Museums as Sites of Social Action (MASS Action) initiative, contributing author to the MASS Action toolkit, and co-created the #MuseumsAreNotNeutral tshirt campaign with LaTanya Autry to erase the myth of museum neutrality. As a cultural activist and museum professional, he is passionate about how we can come to see museums as agents of change in their communities as well as sites for transformative learning and social action. He has led workshops and presented at conferences and institutions nationally and internationally, including a keynote at the 2016 MuseumNext conference. Mike’s postings on this site are his own and don’t represent the Portland Art Museum’s positions, strategies, or opinions.

*

Header Photo: Queens Museum’s New New Yorkers Program student council at the Immigrant Movement International community gathering space.  Photo from https://queensmuseum.org/new-new-yorkers. 

Towards a More Community-Centered Museum, Part 2: Is ‘Community’ a Meaningless Word?

Written by Mike Murawski

The term ‘community’ may very well be one of the most frequently used words these days when it comes to describing the shifting goals, values, programs, exhibitions, staff, audience demographics, and communication strategies of museums.  To be honest, I use the word pretty regularly myself.  For decades, museums (and most funding organizations) have been increasingly using phrases like “aiming to serve our community,” “reaching out to our communities,” and “strengthening our community” to create a sense of a museum’s broader mission and social purpose.  In describing some of its more recent funding initiatives, for example, the Institute of Museum and Library Services (IMLS) states that “museums are at the forefront of change in our communities” and they serve as “strong community anchors.”  In their  thirteen-page Strategic Plan for 2018-2022 entitled Transforming Communities (which is worth a read), the word ‘community’ or ‘communities’ is used thirty-six times.

Museums and cultural organizations are constantly being asked how effectively we’re serving our communities and how well we represent our community.  But foundations, granting organizations, civic entities, and funders do not have a consistent definition of what they even mean by community.  We can begin to read between the lines when we are asked about the ZIP codes we serve, the number of Title I schools visiting, and what programs we have for “at-risk” youth or “underserved” audiences (I really dislike those labels, BTW).  In many cases, community is defined as “people of diverse geographic, cultural, and socioeconomic backgrounds” or “families and individuals of diverse cultural and socio-economic backgrounds and needs.”  Whether we are defining these groups based on geography, interests, or experience, are we essentially talking about people who are not engaging with our institutions?

Nina Simon writes about this common misuse of the word community to refer to the general public or “everyone who doesn’t currently visit here.”  Inclusion catalyst and museum expert Porchia Moore discusses the dangers of using the word ‘community’ in a reductive way, such as when it is used to describe a large group of different people by focusing on a single attribute.  In the context of discussions about inclusion, Moore writes,Community’ becomes code for discussing black and brown visitors.”  Referring to a group as “the black community” or “the LGBTQ community” can be problematic when groups are perceived as a monolithic or singular community.  Moore advocates for museums to dig deeper into this language and how it reflects the decisions we make to develop one-off programs or exhibitions.

Museums have certainly been dedicating significant time and resources to reach this elusive and mysterious ‘community’ we so badly want to connect with and engage.  Institutions large and small now have staff positions dedicated to Community Outreach, Community Programs, or Community Partnerships, indicating this increased investment in what engaging community means for many institutions.  There also seem to be more departments or divisions within museums with “Community” added to the title—Learning and Community Programs, Family and Community Programs, Community Engagement, Access and Community Initiatives, etc.   And I must confess, I’m regularly interested in changing the title of my own department from Education and Public Programs to something that more closely reflects the work we’re doing to advance community-centered practices.

13913965_10210126495989274_5955427877137373174_o
community social justice art project at Portland Art Museum, 2016

Overall, there is a generally agreed-upon sense that reaching out to and engaging with community is a good thing for museums.  When we add this word to a staff position, department, or to our mission statements, it is done as a symbol of good intentions. Yet how do we effectively do this work and advocate for it if we don’t truly have a sense of what it means beyond connecting with “those other people” out there?

As museums vaguely define community or communities as groups that might not be engaging or connecting with the museum, there is also a troubling binary and divide we have created between ‘museum’ and ‘community.’  It’s so ingrained in the way so many of us talk about our work, myself included.  Museums are perceived as separate from communities; they are seen as buildings with collections, objects, exhibitions, and experts that are made available to communities on a limited basis.  Referring to some functions of the museum as “outreach” just reinforces this separation.  By default, museums then exist as disconnected, disengaged, and distanced from this idea of community.  And not thinking about where museum staff and volunteers fit into the idea of ‘community’ is problematic. When we use the word ‘community’ in our institutions, are we thinking about staff and those who work for the institution?  Overall, we are really feeding this gap by simply not addressing it.

So has the word ‘community’ just become a vague and almost meaningless expression?  Museum professionals use it too frequently and in ways that overlook its inherent complexities.   I fully realize that by writing this series of blog posts, I’m engaging in overuse of the term myself, but my interest here lies in unpacking the term and opening up many of the rich complexities tied up in this concept.

Rather than stop using this word or replace it with something else, I’m advocating for those working for and with museums to gain a deeper understanding of what community means.  I believe it is an extremely meaningful concept, and I am thoroughly excited to see it being used more frequently by museums and funding organizations.  We just need to explore and address the complexities involved with defining community and communities for our institutions.

Stay tuned for my next post in this series, which will lay out some of the ways we can define community in our practice.  Future posts will also address strategies for thinking more deeply about these issues and developing ways to bridge these gaps.

*     *     *

ABOUT THE SERIES: Through this series of posts, I am exploring a range of ideas, challenges, and strategies for building community-centered practices in museums and advocating for deeper connections between institutions and community.    What do we mean by ‘community’?  How can we value community?  What are some strategies for change that we can enact now in our institutions?

I’m open to all types of critiques and questions, as long as they are aimed at moving this collective work forward.  My ideas, thoughts, and questions have emerged from decades of meaningful conversations with others, so I don’t claim ownership of these ideas — I simply hope they can spark new conversations and allow us all to add to our learning and growth as we work to transform museums.

Other Posts in This Series:

*     *     *

About the Author

MIKE MURAWSKI: Founding author and editor of ArtMuseumTeaching.com, museum educator, and currently the Director of Education & Public Programs for the Portland Art Museum. Mike earned his MA and PhD in Education from American University in Washington, DC, focusing his research on educational theory and interdisciplinary learning in the arts. Prior to his position at the Portland Art Museum, he served as Director of School Services at the Saint Louis Art Museum as well as coordinator of education and public programs at the Mildred Lane Kemper Art Museum at Washington University.  He is involved in the Museums as Sites of Social Action (MASS Action) initiative, contributing author to the MASS Action toolkit, and co-created the #MuseumsAreNotNeutral tshirt campaign with LaTanya Autry to erase the myth of museum neutrality. As a cultural activist and museum professional, he is passionate about how we can come to see museums as agents of change in their communities as well as sites for transformative learning and social action. He has led workshops and presented at conferences and institutions nationally and internationally, including a keynote at the 2016 MuseumNext conference. Mike’s postings on this site are his own and don’t represent the Portland Art Museum’s positions, strategies, or opinions.

Towards a More Community-Centered Museum, Part 1: Let Your Community In

Written by Mike Murawski

Last summer (2017) I made my first-ever visit to the Santa Cruz Museum of Art and History (MAH)—a long overdue pilgrimage to this institution led by author and change agent Nina Simon.  She had invited me to be a ‘camp counselor’ for their summer MuseumCamp, and I could not turn down a chance to visit the MAH, see what makes it tick, and be a part of this community of changemakers that gather each summer for the MuseumCamp experience.  Not only have I known Nina for several years and been a dedicated reader of her Museum 2.0 blog and her books on museums, but the MAH had just officially opened Abbott Square, an adjacent public plaza that the museum converted to a bustling community gathering place and food market. For me, the Santa Cruz museum is fundamentally one of the exemplars in turning an institution toward a focus on its local community.  Since arriving in 2011, Nina has worked with her team to tirelessly transform the MAH into a thriving museum and community center for Santa Cruz.

I was fortunate to visit during their exhibition Lost Childhoods, an issue-driven exhibition that the MAH staff created with their community.  Showcasing the stories, struggles, and triumphs of youth who are aging out of foster care, this powerful exhibition was co-created with the Foster Youth Museum and a group of over one hundred local foster youth, artists, and youth advocates.  This community was at the core of the exhibition, and there was even a large wall text that boldly declared “We made this with our community.” Through years of getting to know its local community and becoming intertwined in its people, the MAH team has embodied a shift from being a museum ‘for’ its community to being a museum ‘of’ and ‘by’ its community.  And most recently they launched the global OF/BY/FOR ALL movement to bring these community-centered practices to institutions everywhere (watch the MuseumNext 2018 keynote presentation by Nina).

Amidst all the workshops, small group discussions, beach trips, and conversations with over a hundred passionate changemakers last summer during my first MuseumCamp experience, one moment still resonates with me more than any other—perhaps because of how simple and straightforward it was.  Portland-based writer, game critic, and creative entrepreneur Josh Boykin stepped up to the microphone during a series of fast-paced lightning talks.  Josh works outside of museums yet cares a great deal about building community; and while he lives and works in Portland, Oregon, our paths had not yet crossed.  His lightning talk was personal and inspiring, yet there’s one simple thing about his talk that has stuck in my mind.  Projected on the screen behind him during the entire duration of his talk were four words, large and bold: “Let Your Community In.”

Photo from Dalila Huerta, Instagram dlhuerta1848

Since that moment, Josh’s message has become one of my mantras when it comes to museum practice.  How do museums let community in?  Is community always separate and outside of museums, in need of being ‘let in’?  What does ‘community’ even mean?  Like many museum professionals, I have grappled with these questions my entire career, yet the complexities and challenges of engaging communities has come into focus in recent years as my own institution has created opportunities to advance this work.

It’s so important for museums to be a local place intertwined and inseparable from local realities and issues.  We are located in our communities, but we’re also a part of those communities.  How do we, as museum professionals, define our place, our town, our city, our neighborhood, our community?  How do we identify ways to break down the barriers between museums and their communities as well as build relevance through local community partnerships?  How do we learn about the people of our places (past and present), learn about what connects us and what brings people together into a community?

Right now, at this moment, some of the more challenging questions for me are: why open up museums to the challenges and potential failures of community-centered work?  Why invest the time, staff, energy, and resources it takes to do this work really well?  Why take on such risks?  Wouldn’t it be easier to just keep with business as usual?

When faced with these questions, I often find myself going to museum scholar Stephen Weil’s befitting statement: “The museum that does not prove an outcome to its community is as socially irresponsible as a business that fails to show a profit. It wastes society’s resources.” (Weil 2003, p. 43, as cited in Watson, ed. Museums and Their Communities, 1).  As museums and other institutions take steps to embrace community engagement, it is important to understand why this shift is occurring toward working with communities and local residents.  The meaning of community requires more thoughtfulness and deliberation than we typically give it. Going forward, museum professionals and leaders must embrace this complexity as they strive to understand and create social change.  It is not enough for museums to become an essential part of our communities—our communities also need to become an essential part of our museums.  Are we ready to let our community in, as Josh Boykin proclaimed, and allow neighbors, local residents, community members, and those who may have traditionally been excluded from our institutions to shape practices, programs, and policies?

Echoing the words of bell hooks, what would it mean for museums “to be in community, to work in community, and to be changed by community”?

*     *     *

ABOUT THE SERIES: Through this series of posts, I am exploring a range of ideas, challenges, and strategies for building community-centered practices in museums and advocating for deeper connections between institutions and community.    What do we mean by ‘community’?  How can we value community?  What are some strategies for change that we can enact now in our institutions?

I’m open to all types of critiques and questions, as long as they are aimed at moving this collective work forward.  My ideas, thoughts, and questions have emerged from decades of meaningful conversations with others, so I don’t claim ownership of these ideas — I simply hope they can spark new conversations and allow us all to add to our learning and growth as we work to transform museums.

Other Posts in This Series:

*     *     *

About the Author

MIKE MURAWSKI: Founding author and editor of ArtMuseumTeaching.com, museum educator, and currently the Director of Education & Public Programs for the Portland Art Museum. Mike earned his MA and PhD in Education from American University in Washington, DC, focusing his research on educational theory and interdisciplinary learning in the arts. Prior to his position at the Portland Art Museum, he served as Director of School Services at the Saint Louis Art Museum as well as coordinator of education and public programs at the Mildred Lane Kemper Art Museum at Washington University.  He is involved in the Museums as Sites of Social Action (MASS Action) initiative, contributing author to the MASS Action toolkit, and co-created the #MuseumsAreNotNeutral tshirt campaign with LaTanya Autry to erase the myth of museum neutrality. As a cultural activist and museum professional, he is passionate about how we can come to see museums as agents of change in their communities as well as sites for transformative learning and social action. He has led workshops and presented at conferences and institutions nationally and internationally, including a keynote at the 2016 MuseumNext conference. Mike’s postings on this site are his own and don’t represent the Portland Art Museum’s positions, strategies, or opinions.

Is There Another Way? – Reflection on Museums, Neutrality and Activism

Reposted from the blog of the Coalition of Museums for Climate Justice, which works to mobilize and support Canadian museum workers and their organizations in building public awareness, mitigation and resilience in the face of climate change.  To join the Coalition, please visit their Facebook Page or contact them directly.

Written by Douglas Worts

Last year, there was a flurry of activity within professional museum circles revolving around the assertion that ‘Museums are not Neutral’.  This initiative has been motivated by the desire that museums should move out of the margins of societal relevancy and take their place as central forums for addressing the issues that define the culture of our era. Whereas the tradition of museums has been to avoid controversial topics like the plague, there is a burgeoning sense that museums can be vital contexts for addressing controversial issues.

When museum education leader[s] Mike Murawski [and LaTanya Autry] created and publicized a T-shirt with the logo “Museums are not Neutral” emblazoned on the front, [they] opted to use a provocation to generate both reflection and dialogue.

Since then, there have been many conversations about the role of museums as activists. I have encountered numerous online museum discussion groups that have engaged with Murawski [and Autry]’s public statement. At times I could feel a tendency within these discussion groups to simply adopt the position. At other times I have witnessed a deeper analysis emerge. The following is my attempt to add value to this conversation.

We seem to exist in an era that has embraced slogans

It seems to me that the field of marketing is taking over the world. With its roots firmly in business – enticing people to act in ways that they may not have otherwise done (i.e. to purchase products and deliver profits to businesses) – the reach of marketing has spread in a rather malignant way. Recent shock waves have erupted from the widespread use of electronic data mining to manipulate people towards scary destinations. Forensic technology analysts are drawing convincing lines between the manipulative activities of a range of right-wing enterprises and large swaths of populations in numerous countries. These enterprises used nefarious means to cull data from social media, providing pathways to getting at voters in so-called democratic electoral activities, and manipulate the electorate towards their self-centred ends. They also have developed ways of using fake news and polarization tactics in a bid to sway political processes. Out of this, some very peculiar voting patterns have emerged — in the USA, the UK and even in Canada.

It feels like democracy has all but died – because it is being directed not by an honest commitment to dialogue, respect, equality and responsibility, but rather by partisan, manipulative and devious activities. If it weren’t for the groundswell in grass-roots, public resistance to some of these shocking trends, I suspect that democracy might be officially on its way out. Several years ago, close to home, in Toronto, we were subjected to the ideological rantings of Rob Ford who could rarely muster much more than his favourite slogan of ‘we’re going to stop the gravy train’. Hmmm. As a result of the Ford mayoralty fiasco, the Trump presidency and Brexit, I am very leery of slogans – and that includes the “Museums are not Neutral” slogan.

Slogans can be powerful things. Like mottos, slogans have a long-standing place in the world. At their best, they can communicate an idea, value or a vision succinctly and memorably. The real problem with slogans occurs when they are being used to pre-empt thoughtful, respectful, considerate reflection and dialogue.

“Make America Great Again” is a good example of a twisted, retrograde, manipulative attempt to stoke the fires of popular discontent with a suggestion that the solution to the USA’s complex problems lie in revisiting some version of a romanticized idea of the past. It is like a snake oil salesman selling a simplistic dream to people who have real problems, but ones that won’t be fixed with snake oil.

Even when one considers the traditional ‘successes’ of slogans at driving growth within businesses and economic markets – humanity is slowly realizing that economic growth is not only not a solution to our current problems, but is itself a malignant direction. Since humanity has tied economic growth to consumption, and consumption is tied to carbon, and carbon is bound to climate change – nothing good is going to come out of this direction. Slogans are unhelpful, even dangerous, when they boil down actions into simple adopting of a new position, when what is required is a full appreciation of the complexities of a problem and a plan to address the issues.

“Museums are not Neutral” is a a puzzling slogan to me because it is not clear just where this line of thinking is going. I would be the first to agree that museums are not neutral. As an audience researcher in a large art museums for many years, I know only too well how the simple act of walking into a museum – especially an art museum – creates a sense of intimidation for many people.  The quiet sense/ expectation of authority, institutional integrity and trust that is projected by museums often squelches potentially creative and thoughtful engagement with visitors.

montylov-563245-unsplash
Photo by MontyLov on Unsplash

Beyond this, I am very familiar with how museums have historically claimed a necessity to be ‘neutral’ in relationship to topical issues – such as racism, climate change, growth-based economies and much more.  Museums have been grappling with the ‘problem of controversial topics’ for decades! In my experience, this ridiculous claim about needing to be neutral (i.e. avoiding any controversy) was based on the systemic insecurity and fear of museum managers/boards that really had little idea of what the cultural ‘to what end?’ of museums might involve – if museums were to be involved in the living culture. Since they assumed that museums’ roles involved collecting and exhibiting, they didn’t want to put those activities in jeopardy by becoming embroiled in some messy, controversial topic.

But this institutional ‘neutrality’ was not harmless avoidance.

By avoiding the issues of the day, museums were at times responsible for a museum systems-level perpetuation of a host of cultural ills, such as social inequality.

For example the use of museum mission statements and collection policies enabled many art museums to keep the visual culture of Indigenous communities out of collections and exhibits for decades. One rationale for this policy was rooted in the argument that historical visual cultural objects linked to Indigenous communities were “not art… they were ethnology, and belonged in ethnological museums.  The siloed, and often self-centred world of academic disciplines had a hand to play in this type of situation. Thankfully, most museums today are trying to correct those past wrongs.

Being activist can be a difficult and uncomfortable place to stay for very long

goemp-posting
Posted on Group of Ontario Emerging Museum Professionals Facebook Page https://www.facebook.com/groups/306357482771679/

As for the Jillian Steinhauer article, I have a lot of sympathy for her ‘call to action’. Museums need to be venturing into the middle of the issues that are defining our living culture. I have considered myself an activist in all kinds of ways, over most of my life. It can be a difficult and uncomfortable place to stay for very long. However, venturing into the middle of vital issues – be it decreasing social/economic equity, increasing environmental degradation, increases in the high-jacking of political processes, increasing guns and violence, etc. – should not mean simply taking and holding a position. In many ways, if there is one cultural pattern that needs to be broken here, it is that of everyone having to decide what slogan to stand under.

In our pluralist, urban, globalized, economically driven world, there is a need to open up the conversations and find ways to truly create societies based on peace, empathy, creativity, relationships and some viable form of balance within the natural systems of our planet.

Steinhauer speaks about artists taking up activist positions. Artists do react to the world in powerful and provocative ways – hopefully that stimulate others to reflect deeply on issues, take a hard look at where they stand personally on such issues, foster respectful and empathetic dialogue between people who hold various views and ultimately lead to responsible, engaged actions.

I see the role of artists as very different from the role of museums

The complex, fast-paced changing world that we live in needs systems to help facilitate how citizens engage as fully as possible with cultural dynamics.

By bringing people together in ways that build bridges within and across human communities, museums have the ability to strive towards supporting our living culture in making room for deep personal reflections, public dialogue and human action.

Of course artworks, history, science, storytelling, shared spaces, and more can help provide the catalyst for these processes. But we need to be clear that our goal is not simply to push out a perspective into the world through the work of our institutions, through our various discipline-based lenses.

We need our cultural organizations to be nimble, engaged, in-tune, skilled, humble facilitators of the kind of meaning-making that is required of in our era.

This likely means that museums can and should stretch far beyond the walls of traditional museums/collections.  Similarly, they should operate far outside the confines of the leisure-time economy.

More than anything else, from my perspective, museums desperately need to develop cultural feedback loops that are rooted in living communities to help guide their activities towards meaningful cultural impacts. These ‘impact measures’ and feedback loops – essential how museums assess their ‘success’ at being relevant – will need to be stratified, so that they shed light on impacts on individuals, groups, communities, organizations, cities, economic and social systems and more. New skills will be needed. But museums have the ability to venture into the middle of vital cultural issues of our time.

I don’t think it works if they see themselves as ‘activists’, because, if museums and their staffs take sides, they will have a very limited ability to be effective facilitators within the culture.

My gut feeling is that we need fewer slogans and more honest dialogue.

*     *     *

About the Author

dougpicDOUGLAS WORTS is a culture & sustainability specialist with WorldViews Consulting, in Toronto, Canada. Douglas approaches culture broadly, as ‘how we live our lives’, seeing museums as potential facilitators in forging an emerging ‘culture of sustainability’. His professional work combines a 35+-year career in museums with over two decades exploring how culture shapes and directs the prospects for global human sustainability.

Towards a More Human-Centered Museum: Part 3, Bringing Our Whole Selves to Our Work

Written by Mike Murawski

Through a recent series of posts, I’ve been exploring the idea of a human-centered museum, why this is a meaningful way to think about the work of museums, and what changes we can make to bring people to the center of these institutions. Embracing a human-centered mindset in museums asks us to advance empathy, human potential, and collective well-being as integral elements to our institution’s values and culture.  It is about putting people, not just visitors or customers, at the center of our organizational thinking.  These people include visitors as well as staff, volunteers, members, donors, and community partners as well as neighbors and residents of our localities and regions.  All of these individuals are part of a museum’s interconnected human ecosystem.  I’ve written about how we can rethink internal hierarchies and work toward building a culture of empathy, and now I want to turn to the importance of cultivating personal agency in museums.

As museum professionals and workers, we too often ‘clock in’ to our jobs and check our own personal passions, values, and identities at the door.  The personal communities of our lives float away as we embrace the existing institutional culture and branded identities of our museums.  

In her 2015 book Presence: Bringing Your Boldest Self to Your Biggest Challenges, Harvard professor and social psychologist Amy Cuddy discusses her research into personal power in the workplace. “Some organizations,” she finds, “socialize new employees by focusing on the groups’ identity and needs, failing to acknowledge those of the individuals. Workers may even be discouraged from expressing their true identities” (p. 54).  In many cases, these organizational or group cultures are grounded in legacies of oppression and white, male, patriarchal, colonial values, and they frequently conflict with our personal identities.  Yet, for museums to become truly human-centered and inclusive, we must work toward valuing and celebrating the unique identities, experiences, values, skills, and passions that individuals bring to the institution.  

So what does it look like when we bring our whole selves into our work?  This core question was asked by Amber Johnson, Founder of Justice Fleet, in her powerful opening keynote at the 2017 MuseumNext conference in Portland:

How do we bring our whole selves into our work spaces and what does that look like?  What does it mean to say ‘This is all of me and I’m going to put all my junk on the table’?

Through her work with Justice Fleet, Johnson is on a mission to start a dialogue about radical inclusion and radical forgiveness, going into neighborhoods to engage their communities in discussions about implicit and explicit bias, social identity, and communicating across difference.  

658807594

Her 2017 MuseumNext talk entitled ”Revolution Requires Forgiveness” focused in on the importance of bringing our social identities with us to our professional work, and what it means to allow those identities to truly impact our work.  For Johnson, radical inclusion is a deeply personal act that “requires bringing the whole self to the table, [and] the dirty, nasty questions that nobody wants to answer, ‘Who am I? What matters to me?’”  Beyond this level of deep personal reflection, radical inclusion at the institutional level requires a lot of people within an organization bringing their whole selves to the table.  Both radical inclusion and radical forgiveness, as Johnson aptly frames them, are vital to museums becoming more human-centered and ensuring that museums are places that understand, support, and value what every individual brings to this work.  

So this begs the question: how can we begin to engage in bringing our whole selves to our work on a daily basis?  What are some initial strategies you can adopt right now?  

Strategies for Change

In his book Museums and the Paradox of Change (2013), scholar and museum activist Robert Janes strongly advocates for museum organizations to connect with the knowledge, experience, and values of individual museum employees and to cultivate personal agency at all levels and departments of an institution.  Janes defines personal agency as “the capacity of individual museum workers (not only leaders and managers) to take action in the world.”  He outlines some clear, doable strategies for museum leaders and workers at all levels, and I wanted to simply share several of them here:

  • Ask yourself, your colleagues, your supervisor, and your leaders “why” you are doing what you are doing?  This questioning will help to move the museum beyond the “what” and the “how.”
  • If there is an intractable issue or situation that is adversely affecting your work, speak out. Advise your manager of the difficulty and ways to address it. Have the courage of your convictions to remedy the situation.
  • Decision-making should be decentralized throughout the museum to the “lowest level” in the organization where the work can be done well.  In short, staff should have as much responsibility as possible for decisions which affect their work.
  • Any person in the museum, irrespective of level or rank, must be free to go directly to any person in the museum for information or assistance needed to perform his or her job.
  • When appropriate, share aspects of your non-work life, whether it be involvement in an environmental NGO or work as an artist. These seemingly unrelated skills, knowledge, and experience are essential as a museum broadens its awareness and engages in the interests, issues, and aspirations of its community.

Bringing our whole selves into our museum work is vital to developing human-centered museums, and so is cultivating museums as spaces where we can actually do this.  Managers and leaders need to break down the rigid expectations of conforming to a corporate culture or institutional branding, and create environments where employees and colleagues can safely bring their personal and social identities into their professional work.  This is tied up with breaking down hierarchies within museums as well as building a culture of empathy.  As we make decisions in the museum workplace, we should be asking ourselves: what are we prioritizing over the skills, knowledge, experiences, and perspectives of our co-workers and colleagues?  When might we be valuing ‘the museum’ over the people who work within it?

*     *     *

In her widely-watched 2010 TED talk entitled “The Power of Vulnerability,” researcher and author Brené Brown talks about connection as a fundamental human experience. “Connection is why we’re here,” she says.  “It’s what gives purpose and meaning to our lives.”  During a time when we are surrounded by an increasingly fragmented society of ‘us versus them,’ museums have the potential to be powerful catalysts for empathy, human connection, and personal empowerment.  We just need to truly embrace, value, and celebrate the people that make up museums–staff at all levels, volunteers, visitors, neighbors, community partners, members, donors, and the broader public.  These people, more than anything else, give museums their meaning and purpose to become agents of positive change.

Share Your Thoughts

These conversations and actions cannot take place solely behind museum walls or in the isolation of professional conferences. We need to work together to realize the full potential of museums and discover how a human-centered focus on social action can transform your practice, your museum, and your community.

Are you working to cultivate personal agency in your organization?  How do you breing your whole self in your practice?  What challenges do you face in this work?  This conversation deserves to be more complex, and bring in as many perspectives as possible.  Add your voice to the comments below or via social media (@murawski27), and share your experiences or questions as part of this effort to make change happen in museums.

Let’s be a part of making this change happen together!

*     *     *

About the Author

IMG_3329MIKE MURAWSKI: Founding author and editor of ArtMuseumTeaching.com, museum educator, and currently the Director of Education & Public Programs for the Portland Art Museum. Mike earned his MA and PhD in Education from American University in Washington, DC, focusing his research on educational theory and interdisciplinary learning in the arts. Prior to his position at the Portland Art Museum, he served as Director of School Services at the Saint Louis Art Museum as well as coordinator of education and public programs at the Mildred Lane Kemper Art Museum at Washington University. Mike has been invited to lead workshops, lectures, panels, and training sessions at various institutions, including the Aspen Art MuseumCrocker Art Museum, the Museum of Contemporary Art in San Diego, Los Angeles County Museum of Art, National Gallery of Art, Nelson Atkins Museum of Art, Philadelphia Museum of Art, and Phoenix Art Museum, among others.  He is passionate about how we can come to see museums as agents of change in their communities as well as creative sites for transformative learning and social action. Mike’s postings on this site are his own and don’t represent the Portland Art Museum’s positions, strategies, or opinions.

It’s Time to Listen: This Guggenheim Project Showed the Importance of Lending an Ear

This article originally appeared on guggenheim.org/blogs, and is used with permission.

Written by Rachel S. Ropeik

Over the past year, our news cycles and social media exchanges have often seemed to be platforms for increasingly one-way communication. People of all political affiliations are using what tools they have to share their ideas as fully formed faits accomplis. Should anyone try to question or discuss those ideas, the tone of the discourse often devolves even further, with the result that little–if any–empathy or understanding is reached.

This was the state of affairs last spring and summer, when Lenka Clayton and Jon Rubin’s . . . circle through New York project sent six different items and ideas rotating through six different locations around Manhattan, the Bronx, and Queens. In July, the Guggenheim hosted “A Call to Action against Social Injustice,” a thoughtful appeal composed by St. Philip’s Church in Harlem. An interdepartmental team of curators and educators came together to brainstorm ideas for how to take action in response, and after some discussion, we decided to focus in on this section: “Always be just as ready to listen as you are emboldened to speak out for or against others.”

As the Manager of Public Engagement at the Guggenheim, I train and manage a number of educators who regularly talk with our visitors. I encourage the educators to be participants in two-way conversations, not experts delivering one-way content. To respond to the call to action, we embraced that idea and decided to make our visitors the experts, with museum staff as their attentive listeners.

We crafted a question to ask our visitors that’s been on the minds of many museum workers: What roles can cultural institutions play in times of social and political change?

checklist-listening-ctny-taking-a-card-768x576

Then we put out an invitation to any interested Guggenheim staff, especially those who don’t usually interact directly with visitors. Who wanted to head out into our galleries to pose this question to visitors and record what they said in response? Nineteen staff members from six different departments (Education, Curatorial, Marketing, Security, Library & Archives, and Development) volunteered. Since many of these staffers were nervous about opening themselves up to these conversations—after all, we were asking people to discuss a sensitive topic with strangers where the answers might be directly opposed to their own thoughts and feelings—we hired Keonna Hendrick, a cultural strategist and educator, to provide some professional (and personal) development sessions.

All of the participants were required to attend one of Keonna’s training sessions, where she focused on techniques for listening, even when we might not agree. We also encouraged our staff to truly embody that role of listener, to encourage and record visitors’ thoughts without judgment and without engaging in debate, giving our visitors the metaphorical microphone.

https://player.vimeo.com/video/230294905

With these tools and guidelines under their belts, the staff volunteers went out into the galleries for a total of about forty hours of listening to our visitors. Over that period, we learned that out of nearly two hundred responding visitors, significant percentages of them see museums as places for dialogue, for learning, for sanctuary, and for direct social engagement. Sometimes these desires are at odds with each other. To me, that is the value of hearing what our visitors have to say. They are not a monolithic group, and they look to museums to play different roles in their lives. Here are a few of the things they told us:

“A cultural institution becomes a venue for creative minds to showcase the social and political change of every era.”

“Culture can’t be divorced from politics and cultural institutions must reflect this! Especially now, reflect back and uplift the voices of the vulnerable—communities of color, women, immigrants, LGBTQI, etc.”

“Dare [to] criticize and challenge left-wing orthodoxy.”

I like to think that in addition to getting direct contact with our visitors’ points of view, our staff gained another benefit from their participation in . . . circle through New York. When it came time to gather feedback from them on how it felt to take part in this listening action, many of them shared an appreciation for the direct visitor insights, but just as many referenced the listening itself as their most powerful or significant takeaway. One staffer noted, “The biggest takeaway for me from this experience was the act of listening . . . We need more communication that is free from judgment and mutually respectful.” Another remarked, “The training workshop was really helpful for me and I am finding it applicable in work and life.”

At a time when so much of our public discourse is aggressive or aggrieved, hurting or hurtful, with little in between, I’m holding onto the lessons from our month of listening. I have outlined our process here, hoping that other museums might be able to adapt this approach to learn from their own visitors and foster real-time, face-to-face conversation.

Here’s to meaningful listening, in 2018 and beyond.

© 2018 The Solomon R. Guggenheim Foundation

Header Image: Rachel Ropeik listens to visitors as part of the “Call to Action” at the Guggenheim. Photo: Jon Rubin © Jon Rubin

About the Author

RachelRopeikRACHEL ROPEIK: Manager of Public Engagement at the Guggenheim Museum in New York.  Previously, she served as a museum educator at the Brooklyn Museum and the Museum of Modern Art; a Smarthistory contributor; and cultural docent for Context Travel. She holds a B.A. from Wellesley College, M.A. from the Courtauld Institute of Art, and her current professional interests are in the places where accessibility, technology, and multi-modal learning intersect with art museums.  She can also perform a passable jazz dance routine and tell you a dissertation’s worth about 19th century European menswear.

Towards a More Human-Centered Museum: Part 2, Building a Culture of Empathy

Written by Mike Murawski

In the current air of divisiveness and disconnection, it can feel more challenging each day to bring people together in meaningful ways. When I listen to the news on my commute to work each day, the negativity and misunderstandings can seem overwhelming when compared to the small changes and connections I might make possible through my own work in a museum.  As we celebrate communities, cultures, histories, memories, and stories in our museums, others deride them and shape a narrative that negates their value here in our society.

Yet at this time when we are surrounded by an increasingly fragmented society of ‘us versus them,’ I continue to firmly believe that museums have the potential to be powerful catalysts for empathy and human connection.  As museums respond to issues affecting our communities, both locally and globally, there is a clear shift toward focusing on human connection and the role museums play as catalysts for empathy and cohesion in a society rife with intolerance, discrimination, inequality, social isolation, and self-segregation.

In their essay included in the recently published volume entitled Fostering Empathy Through Museums (2017), a team of leaders and changemakers (past and present) from the Levine Museum of the New South powerfully reflect on their decade-long commitment to dialogue and civic engagement:

“With shared empathy, individuals can move from isolation to belonging, from division to connection, from suspicion to trust, and come together to begin the hard work of creating a cohesive diverse community that values and gives opportunity to all its residents” (235)

Embracing a human-centered mindset in museums asks us to advance these concepts of empathy and connection as integral elements to our museums’ values and culture.  And it is time to take these principles seriously, and recognize the essential need for museums to lead and take action rather than just follow and passively react.

Expanding Our Definitions of Empathy

While there are many definitions of empathy out there (and we certainly throw the word around quite a bit these days, present company included), I really appreciated how this concept was framed by educator Thom Markham in a January 2018 article for KQED’s Mind/Shift about empathy and learning in our connected world.  I would whole-heartedly agree that we need to move beyond narrowly defining empathy as ‘I like others’ or ‘walking in someone else’s shoes.’  A more complex definition of empathy considers it as a “deep interpersonal skill necessary for effective teaming, customer design, and other aspects of life that require openness to the flow of information.”  It involves collectively working toward the common good and making a positive difference in the world.  I’m interested in how we can expand our definitions of empathy to consider its relationship with social justice, so that striving for a culture of empathy means that we’re also committing to actions and convictions that lead to more equitable and just communities.

These core social functions of museums have been clearly emerging as museum leaders and professionals reflect on how institutions can be relevant and sustainable now and in the future. The Alliance of American Museums 2017 TrendsWatch highlighted empathy and social justice as key forces of change in the field. In a chapter devoted to empathy, Elizabeth Merritt states that “museums’ inherent strengths position them to be effective ‘empathy engines’ helping people to understand the ‘other’ and reinforcing social bonds” (8).  To embrace these values, museums are working to build experiences based in storytelling, lived experience, memory, healing, and civic engagement. Exhibitions are being designed in partnership with community members, content is being co-created between museum staff and visitors, and marginalized voices are being brought into the core of museum spaces.

Strategies for Change

How can we more fully integrate these values in our own museum practice and institutional culture?  How can those of us working in, for, and with museums begin to make this shift happen toward a more human-centered mindset?   In addition to rethinking hierarchies and internal structures, another key starting place for this type of change is simply practicing more empathy within the workplace environment and culture of a museum institution.  

Building Empathy on an Individual Level

While this sounds very broad, it can start with anyone at any level of an organization.  In many museums, especially large ones, the proliferation of departments and reporting structures combined with an over-reliance on email communication can lead to silos and barriers among staff within the organization.  People are not connecting with other people in meaningful ways.  

I can speak from my own personal experience, having been in plenty of tense meetings in which everyone comes in with their defenses up, ready to battle.  A curator is certain that the education staff are going to ‘dumb down’ their ideas.  An educator assumes that their suggestions to make an exhibition more accessible to families will be belittled by an exhibition designer.  Situations like these are happening in museums everyday, and they are creating and maintaining barriers to change.  We’re making assumptions about other people’s values and positions without ever listening to their perspectives.  

To counteract this, we can begin to form a culture of empathy through the basic building blocks of conversation and listening.  Building empathy on an individual level means identifying those people in your organization or in your community about which you might be making assumptions, then spending time having face-to-face conversations with them, taking a step back to truly listen, and trying to gain a greater sense of what they value and why.  Being a human-centered museum starts with the human connections and social relationships we build within the institution and among our community.  Getting this process started can be as easy as having coffee with co-workers that you find yourself rarely interacting with or even butting heads with. Removing these smaller-scale disconnections is a powerful way to start working toward change in your institution, one conversation at a time. 

Building Institutional Empathy

In addition to embracing empathy on an individual level, it is vital to consider how museums can embrace a broader form of institutional empathy.  Just as individuals can practice listening to and responding to the needs of other individuals, museums have the ability as institutions to mirror those same skills in building empathy with their communities. The amazing work of the Empathetic Museum group has focused on helping organizations move towards a more empathetic future.  According to their model, “an empathetic museum is so connected with its community that it is keenly aware of its values, needs, and challenges.”  

Using a rubric called the Maturity Model, museum staff and leaders can assess their own institution’s commitment to building empathy across a series of characteristics such as civic vision, institutional body language, community resonance, and sustainability. For museums just beginning to think about their work as human-centered, models such as this can provide a spark for meaningful conversations among staff about what it means to be empathetic and better reflect the values of your community.  For museums at more advanced stages of this change process, this model can help structure goal setting and inform strategic planning.  

WITHOUT+
Photo from John Love’s interactive space “Bound in Yes,” part of the exhibition “Without Sanctuary: Lynching Photography in America” at the Levine Museum of the New South.  This project is discussed in Elif Gokcigdem’s edited volume “Fostering Empathy Through Museums” (2017).

Identifying and Advancing Core Values

So this all sounds great, but what if just a few passionate staff are advocating for these ideas and models within an institution?  How can these human-centered values of empathy and human connection be integrated into the DNA of an organization, and not just fade if those few passionate staff get frustrated or even leave?  

Beyond advancing individual empathy as described above (an important strategy toward spreading empathy within an organization), one key strategy is developing core values and a values statement that reflect these ideas.  If your museum does not have any type of core value statement, there is never a bad time to get one drafted.  

Traditionally, this type of institutional language has been created through a top-down process and likely doesn’t have the buy-in of most staff and volunteers.  Rather, it’s best to go through a process that allows staff at all levels (perhaps even some volunteers and community members) a chance to express their thoughts about a museum’s core values. These conversations might start during hallway conversations or cross-departmental meetings, and trickle up to the leadership team.  The goal here is to develop a simple, clear, open, and transparent set of values that can guide everyday decisions and help organizations answer difficult questions and challenges when they arise.  If an organization’s overall culture does not seem ready for this (yet), a similar process can occur within a single department and then often spread from there.

Having established a set of values based in human connection can more effectively lead to institutions becoming more human-centered and making decisions that reflect these values.

omca-01-orig_orig
Photo from Oakland Museum of California via The Empathetic Museum: http://empatheticmuseum.weebly.com

Share Your Thoughts

These conversations and actions cannot take place solely behind museum walls or in the isolation of professional conferences. We need to work together to realize the full potential of museums and discover how a human-centered focus on social action can transform your practice, your museum, and your community.

Are you working to embrace empathy in your organization?  How do you define empathy in your practice?  What challenges do you face in this work, or in thinking about empathy in museum practice?  This conversation deserves to be more complex, and bring in as many perspectives as possible.  Add your voice to the comments below or via social media (@murawski27), and share your experiences or questions as part of this effort to make change happen in museums.

Let’s be a part of making this change happen together!

Check out the previous post on rethinking hierarchies, and stay tuned for further posts in this series about how museums might become more human-centered institutions working toward positive impact in our communities, including reflecting on personal agency.

*     *     *

About the Author

IMG_3329MIKE MURAWSKI: Founding author and editor of ArtMuseumTeaching.com, museum educator, and currently the Director of Education & Public Programs for the Portland Art Museum. Mike earned his MA and PhD in Education from American University in Washington, DC, focusing his research on educational theory and interdisciplinary learning in the arts. Prior to his position at the Portland Art Museum, he served as Director of School Services at the Saint Louis Art Museum as well as coordinator of education and public programs at the Mildred Lane Kemper Art Museum at Washington University. Mike has been invited to lead workshops, lectures, panels, and training sessions at various institutions, including the Aspen Art MuseumCrocker Art Museum, the Museum of Contemporary Art in San Diego, Los Angeles County Museum of Art, National Gallery of Art, Nelson Atkins Museum of Art, Philadelphia Museum of Art, and Phoenix Art Museum, among others.  He is passionate about how we can come to see museums as agents of change in their communities as well as creative sites for transformative learning and social action. Mike’s postings on this site are his own and don’t represent the Portland Art Museum’s positions, strategies, or opinions.

Header Image:  “Wall of Empathy (6)” photo by David Goehring, not changed, CC BY 2.0.  Photo depicts a “wall” of sticky notes installed by an artist group in selected San Francisco BART stations following the 2016 presidential election. This project was inspired by a similar one in the New York subway.

Towards a More Human-Centered Museum: Part 1, Rethinking Hierarchies

Written by Mike Murawski

As common sense and straightforward as it sounds to think about museums as people- and human-centered institutions—a concept you’ve heard me write about quite a bit—this idea has faced a legacy of rather fierce opposition grounded in outdated traditions and histories. How many museums have mission statements that prioritize the colonizing actions of “collecting” and “preserving” objects, rather than fore-fronting the people-centered work of building community, growing empathy and understanding, celebrating human creativity, and cultivating engaged citizenship?  How often do museum leaders and boards make decisions that value objects and collections over staff, volunteers, and museum visitors?  What if museum leaders and professionals considered human relationships and human impact, first and foremost, when making decisions about exhibitions, interpretation, programs, facilities, policies, and practices?  Embracing a human-centered mindset in museums asks us to do just that, advancing empathy, human potential, and collective well-being as integral elements to our institution’s values and culture.  And this is not just putting visitors at the center of our thinking, but all of the people that make up a museum’s community—visitors, staff, volunteers, members, donors, and community partners as well as neighbors and residents of our localities and regions.  All of these individuals are part of a museum’s interconnected human ecosystem.

Embracing a mindset of openness, participation, and social connectivity allows museums the chance to extend the boundaries of what is possible, and serve as sites for profound human connection in the 21st century.  In their 2011 book Humanize: How People-Centric Organizations Succeed in a Social World, Jamie Notter and Maddie Grant discuss their ideas for developing a more human organization in a world affected by social media and the Internet.

“We need organizations that are more human.  We need to re-create our organizations so that the power and energy of being human in our work life can be leveraged. This has the power not only to transform our individual experiences in the work world, but also to access untapped potential in our organizations” (p. 4).

Jasper Visser writes about museums and these aspects of a social business, quoting the Social Business Forum in defining a social business as “an organization that has put in place the strategies, technologies, and processes to systematically engage all the individuals in its ecosystem (employees, customers, partners, suppliers) to maximize the co-created value.” The model of a social business, therefore, focuses on building relationships and connections among its entire community, or ecosystem of people.  For museums, this goes beyond just being visitor-centered and means thinking about staff and volunteers as well as neighbors and the broader public.  As Visser states:

“museums and most other cultural institutions are inherently social organizations to begin with. They have always thrived on intimate relations with all individuals involved in the joint creation of value.”

Insert cliche image of people working together (couldn’t resist, sorry)…

Picture3

This concept of a social museum relies on each and every stakeholder working together toward change, value, and impact (which is why using the stock image above actually makes sense to use in representing museums). The key elements of a social organization—embracing networks of people, considering social relationships inside and outside the organization, and enhancing collaboration in a way that crosses traditional boundaries—are all core to developing a human-centered mindset in museums.

Strategies for Change

So how can those of us working in museums begin to make this shift happen toward a more human-centered mindset?  In order to become social organizations that achieve positive impact in their communities, museums need to be rethinking their internal organization structures.  Most museums rely on deeply ingrained, top-down structures that rely on territorial thinking, defined protocols, and traditional reporting structures based on academic degrees, power, silos, division, and oppression.  In these traditional hierarchies, communication flows from the top to the bottom which means that “innovation stagnates, engagement suffers, and collaboration is virtually non-existent” (Jacob Morgan, “The 5 Types of Organizational Structures: Part 1, The Hierarchy,” Forbes, July 6, 2015).

Furthermore, as stated in the nationwide report Ready to Lead: Next Generation of Leaders Speak Out (2008), organizations that maintain traditional hierarchies “risk perpetuating power structures that alienate emerging leadership talent in their organizations” (p. 25).  The sluggish bureaucracy of this embedded management structure prevents a museum from being responsive to its staff and its broader community.  In other words, traditional top-down museums are just not very human-centered.  They tend to be leader-centered or focused on a few powerful individuals at the top.  So how can this be changed?  What steps can museum professionals take to think about and enact alternative structures?

To be more people-centered, museum leaders and staff can work toward more participatory, democratic, and flatter models for organizational structure.  In their recent book Creating the Visitor-Centered Museum (2017), Peter Samis and Mimi Michaelson discuss this transformation taking place in museums taking a more visitor-centered approach: “new ways of working ultimately shift traditional structures and may end up equalizing roles or flattening hierarchies” (p. 6). Efforts to decentralize decision-making and promote broader collaboration lead to museums that are more innovative, more responsive to change, and more likely to have a shared central purpose across its staff, volunteers, visitors, and community stakeholders—its human ecosystem.  When we rethink and replace the outdated hierarchies, there is clearly a greater potential for a broader base of individuals to feel personal ownership over the meaningful work of museums in their communities.

In 2011, the Oakland Museum of California (OCMA) made major changes to their structure that resulted in a new cross-disciplinary and cross-functional model focused on visitor experience and community engagement.  Referred to within OCMA as “the flower,” this new organizational structure has attempted to rid the museum of some of the barriers formed by outdated ways of operating.  In 2016, their updated organizational chart had “visitor experience & public participation” at its very center, and only text references to the CEO and executive team floating around the outside.  What started as a “rake” of institutional silos, according to Executive Director Lori Fogarty, became a “flower” of cross-functional teams emphasizing transparency, input, and communication. The more decentralized flower structure has positioned this civic-minded institution to better serve and engage its community.  Here is Fogarty speaking at an ArtsFwd event in 2014:

But What Can I Do?

Aside from reinventing your entire museum’s organizational structure (which is awesome, but quite challenging and rare), there are smaller action steps that anyone can take within their own institution.

One way to make these types of changes happen is to work toward flattening communication and expanding participation in decision-making.  Seek ideas and input from staff and colleagues on a regular basis, and you don’t have to be a manager to do this.  For example, instead of using meetings to passively report out information about upcoming projects or policies, use these times to also discuss critical issues and gather input.  Even a large staff meeting can be a platform for two-way communication.  In addition, empower staff at all levels to participate in setting goals for their departments and for the museum.  This can happen at any level of an organization, and sometimes making changes at the smaller ‘grass roots’ level of an organization can eventually lead to significant changes at the top.  And involving more staff input in goal setting may take a greater investment in time across an organization, it will lead to broader feelings of ownership once those goals are being implemented and achieved on the floor with visitors.  Involving staff at all levels of an organization in goal-setting and decision-making can also work toward cultivating leadership at all levels.  Human-centered museums are institutions that recognize leaders across all levels and departments, not just at the top.

Finally, one important strategy for embracing a human-centered mindset in museums involves replacing outdated “org charts” with new ways of visualizing connections.  Everyone reading this is probably familiar with the org charts that have each position in a box, and lines connect everyone based on management and reporting.  Who manages who?  Who evaluates who? Who has power over who?  These charts fan out from the Director or CEO box at the top, ending at the bottom with lots of little boxes filled with part-time staff, security guards, volunteer docents, etc.  Not only are these charts confusing (and oftentimes quite ugly), but they emphasize oppressive power relationships and do not accurately represent the way a museum works and how staff interact with each other.

Your museum or organization might have something that looks a bit like this:

Picture2

We need to replace these old org charts with new maps that emphasize human connection and collaboration.  And you don’t need to be the human resources director or CEO to give this a try.  Take a piece of paper, draw a circle to represent yourself, and then begin adding in other staff, volunteers, or partners based on your working relationships with them.  Who do you collaborate with on a regular basis?  What working group meetings or committee meetings do you attend?  What are some of the social connections you have within your organization (yes, these count, too)?  Soon, you begin creating an organic map of your organization based on human relationships and connection.  Maybe something a bit more like this:

Picture1

Not only is this a great way to visualize and map your existing connections with others, but you can also use this as a way to identify individuals or departments in your organization that you are currently not connected with.  What are some ways you might begin to develop new connections to those people?  What impact might building new connections have on your work, their work, and the museum’s work in the broader community?

Share Your Thoughts

These conversations and actions cannot take place solely behind museum walls or in the isolation of professional conferences. We need to work together to realize the full potential of museums and discover how a human-centered focus on social action can transform your practice, your museum, and your community.

Are you working toward rethinking hierarchies and outdated structures in your organization?  Add your voice to the comments below or via social media (@murawski27), and share your experiences or questions as part of this effort to make change happen in museums.

Let’s be a part of making this change happen together!

*     *     *

Check out additional posts in this series about how museums might become more human-centered institutions working toward positive impact in our communities, including reflecting on personal agency as well as embracing a culture of empathy.

About the Author

IMG_3329MIKE MURAWSKI: Founding author and editor of ArtMuseumTeaching.com, museum educator, and currently the Director of Education & Public Programs for the Portland Art Museum. Mike earned his MA and PhD in Education from American University in Washington, DC, focusing his research on educational theory and interdisciplinary learning in the arts. Prior to his position at the Portland Art Museum, he served as Director of School Services at the Saint Louis Art Museum as well as coordinator of education and public programs at the Mildred Lane Kemper Art Museum at Washington University. Mike has been invited to lead workshops, lectures, panels, and training sessions at various institutions, including the Aspen Art MuseumCrocker Art Museum, the Museum of Contemporary Art in San Diego, Los Angeles County Museum of Art, National Gallery of Art, Nelson Atkins Museum of Art, Philadelphia Museum of Art, and Phoenix Art Museum, among others.  He is passionate about how we can come to see museums as agents of change in their communities as well as creative sites for transformative learning and social action. Mike’s postings on this site are his own and don’t represent the Portland Art Museum’s positions, strategies, or opinions.