Written by Jessica Fuentes, Center for Creative Connections (C3) Gallery Coordinator, Dallas Museum of Art
“Every child is an artist. The problem is how to remain an artist once we grow up.” – Pablo Picasso
Reposted from the Dallas Museum of Art’s education blog DMA Canvas, where the museum’s fantastic education team writes about creativity, community outreach, technology, and insights into the field of museum education.
The Center for Creative Connections (C3) at the Dallas Museum of Art is unique because we focus on learning by doing. That means we design activities for people of all ages to learn about works of art from the collection by participating in a hands-on way. The activities we create to accompany works of art prompt visitors to engage in ways that are different from the standard didactic approach of a wall label. In C3, we want to provide experiences where visitors can make personal connections by drawing, writing, making, and discussing works of art with each other.
This kind of active engagement carries a certain stigma; many people assume that it’s only for kids, mainly because we are used to seeing activities like these in children’s museums. Part of our design process is to evaluate visitors’ experiences by observation, interviewing and counting. We’ve learned that half of our participants are adults and that there is a reoccurring theme in their comments regarding why they participate. So, why do adults flock to C3 to draw, write, make, and talk about art? Because it connects them to a childlike curiosity and creativity which, as an adult, often takes a backseat to other responsibilities and tasks.
In January 2014, we installed a large table in the middle of the C3 Gallery, that hosts three activities that rotate on a monthly basis. As a part of the evaluation of these activities, we interviewed visitors about their motivations for participating, their past experience with art making, and their view of the value derived from participating in a making activity at the Museum. I was repeatedly intrigued by the responses of the adult participants.
For example, I spoke with a couple participating in a portrait drawing activity which encouraged close looking at the proportions and scale of the human face. The couple, in their mid-thirties, each claimed to have no artistic experience. Through our conversation, they divulged that they both graduated from arts-based college programs. “I went for fashion, like a BFA in Design, and he went for Graphic Design. We don’t really draw in our free-time though, I mean, he does for work,” the woman stated as she looked over at the man who accompanied her. He added, “Yeah, but just on the computer.” Then the woman broke in, “And I do for work, but it’s not the same. Like, I do fashion sketches, not this kind of drawing.” I prodded them a bit to understand what “this kind of drawing,” meant. “Well, it’s like… it’s fun. Like drawing before was so serious and it had to be perfect, cause you were doing it for a grade. But this is just for enjoyment.”
This idea was reinforced by further conversations with other adult participants: drawing, making, and discussing in C3 is fun in a freeing kind of way. I interviewed another thirty-something couple drawing at a light box activity designed to assist in the making of hybrid imagery. The man began with, “I’m guessing this was made for children? It’s fun and different and I didn’t expect to see this here.” The woman with him agreed, “Yeah, it’s like that spark of creativity, kind of… childlike. I didn’t think I’d spend as much time or get into it like I did.” A sixty-something man participating in the portrait drawing activity remarked, “I used to take art classes, but it’s been so long ago… it’s like I forgot that and I saw this and I remembered.” This feeling of nostalgia for something that is no longer a part of someone’s everyday life was also a common response from adults. Many adults responded that they enjoy drawing or making but, “don’t do it enough.”
Aside from drawing-based activities, the Center for Creative Connections also has a drop-in art making area with large communal tables called the Art Spot, which we say is the place for “anytime art-making for everyone.” We invite visitors to explore their creativity by making creations out of unexpected or everyday materials. Every two months we change the materials and provide a prompt to inspire ideas. Each time I’m hesitant and wonder, “What will people make with this?” But, I am always delighted and surprised by the imaginative creations that are made and left behind. Children often come to C3 and head straight for the Art Spot, while adults can be a bit more tentative. However, regardless of age, most visitors stay anywhere from 5 minutes to two hours, with an average of about 20 minutes. Once they gather their materials they become immersed in their creation. For some it is a hands-on problem solving activity while for others it is about manipulating materials. How can you combine these objects (cups, spoons, paperclips, wire, egg cartons, cardboard, etc.) into something unique and surprising? This kind of open-ended activity, reminiscent of childhood playing and pretending, is not often made available to adults. I frequently watch my eight-year-old daughter take something like a toilet paper roll and turn it into a piano for her dollhouse, or repurpose a cardboard box to make an enormous rocket ship. This nostalgia for childhood play was brought perfectly into perspective by a recent Art Spot creation.
At the DMA, learning can take many approaches and forms. We strive to be inclusive so that we can reach visitors with a multitude of interests and experiences and preferences for learning. In the Center for Creative Connections, our mission is to engage visitors of all ages with works of art and the creative process of artists. We hope that by designing participatory ways to learn we will provide fun and playful activities for all of our visitors, regardless of their age.
How Are You Engaging Adults in Unexpected Ways?
As museum education steps further away from a traditional didactic style and more towards an inclusive approach that attempts to reach a multitude of interests and learning styles, the question of how to engage adults is at the forefront of many educators’ minds. What if our adults want a lecture? What if they shy away from participatory activities? Will we isolate a large population of our adult audience by trying a new approach? These are valid questions to consider, and making a change does not imply that you have to make a 180-degree turn, but rather consider offering varying opportunities including these types of child-like playful activities. How are you engaging adults in unexpected ways? What successes and struggles have you come across as you experiment with offering new adult experiences?
Read more about the Dallas Museum of Art’s education programs, community outreach, and explorations in creativity through their educator blog: DMA Canvas.
About the Author
JESSICA FUENTES: Center for Creative Connections(C3) Gallery Coordinator, Dallas Museum of Art. Jessica received her MA in Art Education from the University of North Texas. Her thesis was a collaboration with her then six-year-old daughter to explore self-guided family experiences in art museums. Jessica’s daughter remains an important resource in her work developing interactives and activities which provide opportunities for visitors of all ages to engage with works of art through drawing, making, and discussion. Jessica is also an artist and a member of 500X Gallery, one of Texas’ oldest, artist run cooperative galleries. In her down time, she can usually be found with her daughter enjoying an art museum or making art in their home studio. Jessica’s postings on this site are her own and don’t necessarily represent the Dallas Museum of Art’s positions, strategies, or opinions.
Reposted from CODE | WORDS, an experimental publishing project on Medium exploring emerging issues concerning the nature of museums in light of the impact of digital technologies on society. This collection of essays has since been published in book form by Museums Etc.
As the AMC series Mad Men aired its midseason finale back in May 2014, more than two million viewers were graced with an unexpected song and dance performance from senior advertising executive Bert Cooper, played by actor and past Broadway star Robert Morse. In this musical equivalent to hitting the pause button on a much anticipated final season that does not resume until next spring, Morse crooned the lyrical lines first written in 1930: “The moon belongs to everyone; the best things in life are free.”
For me, it was certainly one of the most intriguingly beautiful and surprising moments on television in recent years. The song comes during the last two minutes of an episode in which the daily dramas of the show’s characters are laid on top of, and intertwined with, the 1969 Apollo 11 moon landing. At one point in the episode, everyone gathers around a television, wherever they are, to watch Neil Armstrong take that small step onto the surface of the moon — engaging in one of the most memorable shared human experiences of the 20th century (an estimated 600 million people worldwide were watching the moon landing live on television at that very moment).
Harry, Pete, Peggy, and Don watch the moon landing on television in their hotel room. Episode 7, Season 7, Mad Men (AMC). Photo from http://www.vulture.com
Technology, engineering, and new media undeniably acted to create a profound connection. In her Los Angeles Times column about the Mad Men episode, Meredith Blake wrote:
“It was an unexpectedly hopeful hour of television, one that reaffirms the possibility of positive collective experience while contradicting the notion that technological progress must come at the expense of human connection.”
This perspective has particularly resonated with me at a time when I have been grappling with the effects of digital technologies and media on the educational role of museums. Are my own core values of human connection, shared experience, and community co-creation a part of the digital transformation happening in museums? When we’re overly suspect of digital technologies, are we missing out on a greater opportunity to embrace a ‘digital is everywhere’ mentality—a mindset that brings together thinking about digital technologies and the new ways in which humans connect, share, and learn in a digital age?
Yes, and yes.
Well …. how did I get there?
In May 2013, I gave a talk at the Museum of Contemporary Art in San Diego (followed by a short thinking piece online) entitled “Museums Un/Plugged: Are We Becoming Too Reliant on Technology?” that explored my uncertainties about the growing emphasis on technology in museums. Far from being anti-technology, I was, however, exploring some burning questions I, myself, had about the role of digital technology in museum learning and visitor engagement through the polemical dichotomy of ‘plugged in’ versus ‘unplugged.’ Among many questions, I asked:
“As we focus more and more on digital and online experiences, are we sacrificing any of the human-centered elements that have been at the core of museum education for more than a century? If your museum lost power, how would that affect the learning experiences in the galleries and across programming?”
After seeing some museums investing more in a single digital project than other museums have in their entire annual operating budget, I was genuinely concerned that we might be losing sight of the basic ‘unplugged’ human interactions at the core of learning that allow these institutions and their collections to have public value and mean something to the communities they serve. I even wrote, “when I head into the galleries to facilitate a learning experience, technology often falls away and I find myself focusing entirely on the analog elements of museum teaching.”
Yet, I have come to realize that we can no longer unplug the effect of digital technologies and Internet culture on the ways we think about and re-imagine museums today. If the lights go out in the museum and all the WiFi hotspots and screens go dark, we might lose the physical technology infrastructure, but we do not lose the powerful participatory, networked, open source culture that has taken root in our audiences and communities in the 21st century. In this regard, digital technology cannot simply fall away.
In the 2014 Let’s Get Real 2 report developed from the second Culture24 Action Research Project involving 22 arts and cultural organizations, experts from across the field noted that institutions are struggling to embrace the new realities of audience behavior (via the web, mobile devices, social media, etc.). Jane Finnis, Project Lead, remarks in her foreword to the report:
“this challenge is absolutely not about technology, which we are often guilty of fetishising as a solution to problems. It is first and foremost about audience and the ways in which digital technologies are changing their behaviours: at work, at home, on the move, learning, playing, questioning, socialising, sharing, communicating. Forever.”
For museums in the 21st century, becoming more aware and responsive to these changes requires a shift in thinking at all levels — a shift that embraces a wider ‘digital mindset.’ This approach envisions a deeper fluency and understanding of web behaviors, mobile behaviors, and social media behaviors across all areas of museum practice, rather than relegated to the IT, online collections, or website functions of a museum. In her core essay from the 2014 Sharing is Caring anthology (a must read, by the way) entitled “This Belongs to You: On Openness and Sharing at Statens Museum for Kunst,” Curator of Digital Museum Practice Merete Sanderhoff sets out to define “a new foundation for our work, one that comprises digital infrastructure and a digital mindset in equal measure” (23). She continues:
“Technology should not govern the museums’ work. But in order to learn and understand how we can use new technologies and benefit from the opportunities they open up for us, we must explore and incorporate not just technologies themselves, but also the changes in behaviour and expectations they prompt in users. We must think like users.”
So how might we begin to think more like users, and see our audience as users, as well?
Be More Open
With the rise of the Internet, the phrase ‘open source’ began as a way to describe open access to software source code and the collaborative model for how it is developed. Key elements of this development model have been: universal free access and redistribution of the source code, an openness for users to modify and adapt that blueprint in any way desired, and an emphasis on transparency and collaboration.
In museums today, one of the direct effects of this open source movement can be found in the ways through which institutions have released their collection data. As the OpenGLAM (Galleries, Libraries, Archives, and Museum) initiative coordinated by the Open Knowledge Foundation asserts:
“The internet presents cultural heritage institutions with an unprecedented opportunity to engage global audiences and make their collections more discoverable and connected than ever, allowing users not only to enjoy the riches of the world’s memory institutions, but also to contribute, participate and share.”
In 2013, the Rijksmuseum released 150,000 copyright-free, high resolution images of public domain works — one of several art museums that have made collection data and images openly available online. But they have gone beyond simply releasing images and data, and actively encouraged people to share their collection, remix the artworks to create personalized collections, print reproductions (including everything from posters and canvas prints to coffee mugs and bed covers), and allow artists free reign to use these images to create something new. As of October 2014, visitors had created more than 169,000 new virtual exhibitions through the RijksStudio web platform. Ed Rodley’s recent CODE | WORDS essay “The Virtues of Promiscuity” lays out an interesting case for museums like the Rijksmuseum being promiscuous with its collection.
Pushing open use of a collection even farther, in January 2014 the Walters Art Museum hosted its second Art Bytes hackathon to bring together technology and creative communities to use the museum’s rather new API to create games, Twitter bots, scavenger hunts, 3D prints, web apps, e-books, digital docents, etc. This competition not only utilized the collection data to inspire community-wide creative rethinking about the Walters, but it led to a whole series of incredible adaptations, recreations, and visitor experiences with the collection at the core.
One of Denmark’s leading IT lawyers, Martin von Haller Grønbæk, writes in his essay “GLAMourous Remix: Openness and Sharing for Cultural Institutions” from the 2014 Sharing is Caring anthology:
“All cultural institutions should endeavor to be as open as possible in the sense that as many people as possible should have the easiest access possible to the institution’s content. At the same time the institution should seek to ensure that the freely available content is shared, enriched, and processed by users, whether they are citizens, students, scholars, researchers, or commercial ventures.” (142)
If we think of the concept of ‘open’ in the broadest way possible (beyond releasing collection data), it has the potential to challenge museums to let go of some of their control and the limitations that come with this control. Embracing a mindset of openness changes the way we think about museum practice, inspiring a more participatory mentality focused around creating, transforming, and adapting — without the traditional restrictions that have limited forms of public cultural learning.
Redefine Authority
“With the web has come a new collaborative approach to knowledge generation and sharing, a recognition of multiple perspectives, and an expectation by users that they will be able to contribute and adapt/manipulate content to meet their own needs.” (Graham Black, Transforming Museums in the 21st Century, 6)
A hundred years ago, people relied on museums as a repository for the knowledge and information related to its cultural collections. If you wanted to learn more about the artists, artworks, cultures, and places of its collection, you walked inside a museum’s grand halls of knowledge. Today, that has completely shifted. Visitors can access far more information through their smartphone or mobile device than any museum could ever hold (as of October 2014, 87% of people in the US use the Internet, 67% own smartphones, and they have access to more than 672 billion gigabytes of data from more than 1 billion websites).
During a visit to the Nelson Atkins Museum of Art in Kansas City, I found myself sitting in front of an amazing Franz Kline painting entitled “Turin” in their Abstract Expressionism collection. While the pithy 98-word unattributed ‘voice of god’ label offered a few tidbits (“Kline used commercial house paints,” and that the painting was “named after a city in northern Italy”), I quickly went to my iPhone to search for more—I was hungry for more. From the 350,000 Google search responses, I instantly found videos, photos, Wikipedia entries, curatorial essays, poetry, music, visitor comments, slow looking reflections, and links to dozens of other museums that had works by Kline in their own collections. While I may have been standing in the Nelson Atkins building, I found myself reaching outside of its walls and connecting digitally with a wide distributed network of authorities and communities of knowledge—even sharing my own content to this mix with tweets and Instagram photos. When I sat down with docents in front of this painting for deeper conversations, we opened up further layers of thoughts, insights, and questions that were not part of the authoritative knowledge repository of the museum.
We have rapidly moved out of the era of passive consumption of content selected by a few experts, and museums now have an opportunity to actively reshape their own authority in this new equation. The digital age does not negate the authority of museums and curatorial expertise, but, rather, it puts this authority in public conversation and dialogue with a wider network of knowledges, voices, and experiences. Cultural authority is not something solely established by a didactic label, curatorial essay, or published catalog; it is negotiated through discussion and collective participation, and shared with our community and the users (yes, I said ‘users’ instead of ‘audience’). with which we connect. In his 2009 essay “A Manual for the 21st Century Gatekeeper,” New York-based curator Michael Connor explores the ways in which the internet, social media, and new collaborative ways of working are fundamentally changing the relationship between arts organizations and their audiences. He writes:
“A curator’s authority pales in comparison to the audience’s vast collective stores of knowledge and passion. How can gatekeepers redefine their role in ways that harness the power of the audience without losing the sense of subjectivity and personal risk that lie behind aesthetic decisions?”
As museums work toward sharing authority, they can begin to allow for the voices of specific communities and the public to be heard inside the walls of these institutions—to speak for themselves. In her guest editor preface to the July 2013 issue of the Journal of Museum Education focused on this theme of “shared authority,” Elizabeth Duclos-Orsello includes a powerful quote from historian Karen Halttunen that relates to the role museum staff play as workers in these public institutions:
“We [must] divest ourselves of the special authority sometimes granted to us … [and we must] enter democratic partnerships with other members of our communities.”
For me, the Memory Jar Project a couple years ago at the Santa Cruz Museum of Art and History really stands out in terms of a museum working to renegotiate traditional, monolithic structures of authority (using a ‘digital mindset’ in an analog way). Part of a larger community-sourced exhibition project called Santa Cruz Collects, visitors were invited to ‘bottle up’ a memory in a jar, label it, and leave it as part of this exhibit to share with others. The Portland Art Museum’s Object Stories initiative also continues to strive toward shared authority and multiple voices (see “Sharing Authority/Sharing Perspectices: Native Voices”). By redefining authority through these processes of co-creating knowledge and meaning with the community, a museum has the potential to be far more than just a place that holds and disseminates knowledge.
Get Connected
At the core of the digital age are new ways of relating to one another, new ways of interacting, new kinds of groups, and new ways of sharing, learning, collaborating, and connecting. In their 2012 book Networked: The New Social Operating System, Lee Rainie and Barry Wellman argue that the large online social circles of familiar platforms such as Facebook, Twitter, Pinterest, etc. actually expand opportunities for learning, problem solving, and personal interaction. Their work at the Pew Internet Project and the NetLab (especially research for the Connected Lives Project) suggests that digital technologies are not isolated — or isolating — systems, but rather networked systems built upon these social networking platforms as well as mobile device technologies.
“People’s relationships remain strong — but they are networked. Neighbors, and neighborhoods still exist, to be sure, but they occupy a smaller portion of people’s lives. It is hard to borrow a cup of sugar from a Facebook friend 1,000 miles away, but it has become easier to socialize, get advice, and exchange emotional support at whatever distance. Where commentators had been afraid that the internet would wither in-person ties, it is clear that they enhance and extend them.”
Through countless digital projects and social media activities, museums are tapping into global networks and becoming more connected to this growing virtual community (that, in many cases, actually has a strong relationship with a museum’s physical community). As Paola Antonelli, senior curator of architecture and design at the Museum of Modern Art, stated in a 2014 New York Times piece, “We live not in the digital, not in the physical, but in the kind of minestrone that our mind makes of the two.”
Through the Portland Art Museum’s #captureParklandia project, we were able to effectively explore the interconnected network of interest-based social media communities (via Instagram) and the physical communities in Portland itself. The overall reach of this project through Instagram was far larger than the museum’s annual in-person attendance, motivating us to rethink how we define our audiences and the new ways in which we might bring them together through moments of exchange. Rob Stein explores related ideas in his CODE | WORDS essay “Museums… So What?”, writing:
“… the face-to-face dialog that happens in real life at the museum is critically important, but I keep thinking about all the ways we could enhance and improve this dialog digitally and online. What if we considered how we might detect when meaningful discourse happens in our social media and online activities?”
The Question Bridge project is a particularly powerful example of using digital technologies in a participatory way to bring people together in dialogue and exchange. Organized by artists Chris Johnson and Hank Willis Thomas in collaboration with Bayeté Ross Smith and Kamal Sinclair, this innovative transmedia art project aims to facilitate a question-and-answer dialog between black men from diverse and contending backgrounds and create a platform for representing and redefining black male identity. In addition to its online interactive site, the project has been installed at over 25 museums and galleries, including the Brooklyn Museum, Fabric Workshop and Museum, Milwaukee Art Museum, Oakland Museum, Cleveland Museum of Art, the Exploratorium, and the Missouri History Museum, and includes a multiple-screen video installation as well as a youth development curriculum and specialized community engagement events. The project (about which I encourage you to learn more) is all about dialogue and listening, and it taps into both technology and a digital mindset in order to enhance the connective and collective experience of participants in a digital age.
* * * * *
In her book Museums in the Digital Age, Susana Smith Bautista discusses how notions of place, community, and culture are changing for museums in the digital age. In her conclusion, she writes:
“If museums are to remain relevant, vital, and meaningful, then they must adapt to a changing society, which means not only recognizing and incorporating new digital tools for communication, but more importantly, recognizing the changing needs and aspirations of society as reflected in their communities of physical and virtual visitors.” (225).
As the behaviors of our audiences and communities change, so do the ways in which they learn. A core part of this digital transformation in museums (see “Museums Morph Digitally”) involves expanding our concepts of learning and engagement to be responsive to an Internet culture defined by participation — and not just ‘participation for the sake of participation,’ but as serious involvement in the deep, connected forms of cultural and creative learning that can occur with museums.
Embracing a digital mindset of openness, participation, and connectivity allows museums the chance to extend the boundaries of what is possible, and serve as sites for profound human connection in the 21st century—in much the same way that new technologies brought people together for that powerful shared moment 45 years ago to witness Neil Armstrong’s ‘giant leap.’
After all … the moon belongs to everyone.
Ten thousand spectators gathered to watch giant television screens in New York’s Central Park and cheer as astronaut Neil Armstrong took humanity’s first step on the moon on July 20, 1969.
* * * * *
UPDATE
On November 12, 2014, the NAEA Museum Education Division hosted a Peer2Peer Hangout that focused on these ideas of ‘digital mindset’ and ‘digital museum practice’ with Ed Rodley, Chelsea Kelly, Michelle Grohe, and Juline Chevalier. It was a lively conversation with lots of good questions from people watching live. View the video archive of this Hangout below:
When the Clark Art Institute reopened its doors this summer, visitors were greeted by an astounding new building by architect Tadao Ando, expansive views of the rolling hills of Williamstown, Massachusetts, and beautifully redesigned galleries for the museum’s extensive permanent collection. With this renovation and expansion, we faced the challenge of how to encourage visitors to engage with the art in new and inspiring ways. Previously, the museum had been renting audio wands; however, these were limited to a single layer of audio and had no screen option. Thus, a new interactive interpretive system was needed to accommodate deeper layers of exploration and engagement with the collection.
Through a grant from the Institute of Museum and Library Services, the nostalgic audio wands have been replaced by mini iPads, which we call multimedia guides – although they are so much more than that. The multimedia guide currently has 150 objects from our permanent collection, each with a zoomable image, basic information, label, and audio (along with audio transcript). Many of the objects also give the visitor the option to explore the artwork further with varied layers of content. The multimedia guide is free with museum admission or visitors can also download a streamlined version onto their personal device. The guides also include information about the Institute’s founders, Sterling and Francine Clark, special exhibitions, and a grounds map.
This interpretative project was several years in the making. Over the past two years I have worked closely with Media Manager Laurie Glover and Project Manager Viktorya Vilk to develop a system that embraced the mission of the Clark and its dedication “to advancing and extending the public understanding of art.” Central to our approach was the importance of looking at art — we did not want to detract from the importance of this practice, nor replace it with gazing at a screen. Instead, we found ways that would enhance the looking experience and point out things that visitor could not have learned otherwise. In many ways, we were inspired to the Van Gogh museum’s recent app, Touch Van Gogh, which allows audiences to examine the painterly process up close in ways never before possible.
So, how to accomplish these things?
To tackle this bold mission of active looking and learning, our process included months of brainstorming with the Clark curators and educators to decide which works of art would benefit most from additional content. We asked them what stories they liked to tell about the art, what questions they were most often asked, what special thing no one knew. From these stories, we slowly whittled down our extensive list to 150 objects and designated about half of them for additional content. Each of these objects would have no more than three or four sections of content. The content is layered, so there was an option to go deeper if there is interest but we did not want anyone to feel bogged down by the amount of content. We wanted to maintain choice in the pace the information is provided, the depth of knowledge one might be seeking, as well as a direct search for a particular artwork versus a more casual browsing of the collection.
We endeavored to create content that most enhances the visitors’ understanding of the artwork – when it can make the invisible visible and inspire curiosity for deeper learning. We found conservation stories from X-rays that unearthed hidden secrets. We found collection stories from the diary pages of our founder. We also worked with Tristan Interactive to build a semi-customized content management system and develop three kinds of interactive within the application. These include:
1) Drag and Drop: This interactive works sort of like a puzzle, in which small details from the artwork can be matched to the larger whole to reveal interesting details. This works particularly well for very detailed paintings because it encourages the viewer to look back up at the actual painting to find the detail in front of them.
2) Slider: By sliding your finger along a scrub bar the image changes to tell a story or transform an image. For example, this feature works well with our Domenico Ghirlandaio painting, Portrait of a Lady. The transformation shows the painting pre-conservation, when the painting was altered with the addition of a halo and wheel identify the sitter (mistakenly) as Saint Catherine. One of the things that was most important was developing functionalities that could be adapted in various ways: for example, the slider could move something in space, reveal a hidden layer, or move through a narrative.
3) Hotspots: Pulsing circles appear on different part of the image – when tapped, screen pops up to reveal more information about this part of the work.
After our initial beta-build of the device we invited 80 volunteers and docents to act as a sort of focus group. We handed out the multimedia guides with a survey/set of instructions to help guide each individual through the 20-ish objects we had built into the device. The survey asked each person to the rate the difficulty of these tasks (i.e. “play the audio,” “find the Unpack Me interactive,” etc.). Because our focus group was limited to volunteers and docents, the demographic was mostly 50 years of age or older.
As we expected, there was a lot of initial confusion and outright contempt for the devices; mostly because they were perceived as new and scary. This was not a sample group that felt comfortable with technology or even used an iPhone or iPad on a regular basis. However, the more time we spent explaining their functions, the more they found joy and value in them. The less confusing the process became, the more impressed they were! Given our visitor demographic, it reinforced our commitment that the app be intuitive with lots of onscreen help. We worked with the engineers to create built in “hints” that appear on the tablet screen and encourage/guide the user.
Of course, there will always be visitors who do not want to engage with the tablets when visiting the museum. We worked hard to create something that was user friendly and, hopefully, a seamless transition from the traditional audio wand. We hope that audiences will want to engage with the collection in new and deeper ways through the expanded layers of content. Content that is presented in a variety of ways, with the belief that it will appeal to a variety of users.
As many others in the field have already noted, there is a constant grappling with the pros and cons of bringing technology into the galleries. Although I personally believe in the power of individual, intimate experiences with art, I also strongly value the communal experience that can be cultivated through conversation in front of a work of art. I can see the appeal and value of both experiences and I hope that each visitor is able to travel the path that best accommodates their needs. We chose iPad screens because they are shareable, a single headphone to make the experience less solitary, layers of content to pick and choose from. Interpretation should be available to those that seek it; it should spark curiosity and reveal what makes us love a work of art.
We have recently finished conducting an expansive survey in the Clark galleries, both with visitors who used the multimedia guide, and those who did not, to gauge it’s effectiveness, value, and possible issues that might have arisen with usability. Although we are still waiting for the concrete data, preliminary results indicate that our visitors love the app and love using the iPad minis. They enjoyed using the interactives, sharing tidbits with their family and friends, and listening to the audio components. However, those that did not take the device, often voiced negative comments about it. It seems the negativity is rooted in the unknown – something that is new, possibly complicated, and technological.
As is often the case on ArtMuseumTeaching (and a very valuable case), I’d like to open the floor to all of you. What are your thoughts on the future of technology in museum galleries? What are its positive effects and what are the possible criticisms it faces? Can an iPad screen really enhance a solitary and personal experience with a work of art? Or is that kind of thinking becoming increasingly elitist and limiting to everyday audiences?
About the Author
REBECCA FRIDAY: Rebecca earned her Bachelor’s Degree from Sarah Lawrence College and Master’s Degree from Williams College, both in Art History. She spent the last two years working as a Curatorial Assistant at the Clark Art Institute. In addition to her contributions on the multimedia guide project and interpretation of the reinstallation of the permanent collection, she also served as curatorial coordinator for Winslow Homer: Making Art, Making History, Cast for Eternity: Ancient Ritual Bronzes from the Shanghai, and Radical Words: From Magna Carta to the Constitution. Prior to her position at the Clark, Rebecca worked at the Williams College Museum of Art as well as several New York City art galleries, including Galerie St. Étienne and Robert Miller Gallery. She is currently looking for her next adventure in museum interpretation. Rebecca tweets at @Fridayfridaygrl. Rebecca’s postings on this site are her own and do not necessarily represent the Clark Art Institute’s positions, strategies, or opinions.
After reading art critic Philip Kennicott’s article in the Washington Post this past weekend, I felt like I was being punked (does that still happen?). Someone is actually telling people how to view art? And chastising them for incorrect behavior like making plans in museum walls? As a museum educator and consultant that teaches other educators how to listen to visitors and interact with art in different ways, imagine my shock at this antiquated judgmental piece. Now, Hyperallergic beat me to a delightfully snarky response, so I present five (snark-light) counterpoints to Kennicott’s ‘how to.’
1. Take the time you have
Museums are exhausting. I’m a museum person and the stimulation tires me out. So take the time you have and spend time with the works that you like. Viewing art should be a fun experience — not a sprint to see every Picasso, Monet, and Degas until your eyes bleed.
Do you have an hour? Great. Take advantage of a pay-what-you-can day and spend some time in one collection. Or even one gallery. Engage with the art in the way you want to engage. That means if you want to take a photo, take it. Take a selfie (if the museum allows it) or photo bomb the work.
If you want to tweet, hashtag #ITweetMuseums and someone might strike up a conversation with you about the artwork. Take the time you have.
And don’t wander around, waiting for something to hit you. Do you wait in a coffee shop for true love to come through the door, walk up and propose? Nope. Art is similar — you won’t get ‘struck’ by something that shakes you to the core by racing around seeing every work you can. Take it easy, date art as slowly as you would date people. True love might be out there.
2. Seek your space
“Museums aren’t for everyone. But they should be for anyone.” – David Carr
Find those dark corners away from Starry Night. Don’t just see the highlights — see the side galleries. Did you know the Met Museum has an incredible visible storage in the American Wing? Or the Guggenheim has a basement with a theatre that often shows video pertaining to the current exhibition? Investigate the map; see what looks interesting to you and head there.
Or stand in front of Starry Night. You shouldn’t avoid a popular work because it is popular — even if you’ve seen it before. Watching people interact with artwork is possibly one of the greatest sociology experiments. I was at LACMA on business and I watched a family staring at a Rothko, trying to make sense of the color fields. The older male said, “It looks like it’s vibrating” while his wife (?) said, “it looks more like it’s swinging.” The key is finding the space that works for you and your art viewing, even if it’s the loudest corner of the museum.
3. Just do you
Some people respond to art with knowledge. Some people respond to art by looking. Some people respond by moving, listening to music, sketching. You know what kind of learner you are. And if you don’t, try things. Pose like the sculpture or move like the shapes. Just stop and look. Wiki the work, read the museum label or online catalogue, listen to the audio guide or sketch a detail. Just do you.
If you decide you are an interpersonal learner and want to interact with others, take a museum tour. Those questions the educator is asking? Chances are they:
want to see where you are at in ‘understanding’ the art,
want to see what you are interested in, or
want to show that everyone can have an opinion about art, and yours matters as much as the curators.
See the common theme? You.
Museum education programs care about the visitor. What is the art if you aren’t there? A historical thing on the wall. As a museum educator, we don’t think learning from authority is oppressive. We DO think that all opinions are equally valid, as long as they are backed up with thought. I’ve had many people tell me contemporary art is crap. “Great,” I respond, “Why do you think that?” Silence. Then, “well I could do it.” My response? “Ok you need art to show skill, let me show you x later, they were classically trained…”
See what happened? It goes back to the YOU. What you think and feel about art IS important, because without, the museum is just a place with a bunch of things on the walls.
4. Remember in your own way
This ties very much into my previous point. Remember what appeals to you. If you’ll remember your experience with the artwork by the date, fantastic. If you aren’t a number person (like me), exactly what will the date do for you? Or the name of the artist?
Take in what affects you. Is it the brush strokes? The color? The connection of the figures? If you are dealing with an artwork you actually like, creating a mental image, sketching, acting out the piece will be fun. So will Instagramming it. Museums do not have to be like school — you don’t have to cram in facts regarding the artists or movements shown in exhibitions. You definitely can, but again, you do you.
5. Ignore everything I said
How to really view art? Ignore everything I just said, except for the title of point three. Just do you. Don’t listen to me, don’t listen to Kennicott — listen to yourself. If you are bored, take a break. If you are interested in a work, investigate further. If you want to move, listen to music, sketch, get a coffee, tweet, laugh, cry — whatever. Interact with art in any way YOU want to.
A few years ago at a conference, David Carr said to a group of museum educators, “Museums aren’t for everyone. But they should be for anyone.” Never had a truer statement been said regarding museum — they should be for anyone, even if you use it as a backdrop for a date, air conditioning on a hot day, a library, a school or a place to center yourself. Without you, museums are giant holding centers for bits of human history.
One of the great luxuries I value about my time here at the Gardner Museum has been the opportunity to have rather leisurely and unstructured conversations with museum educators here and at other museums in the Boston area. I appreciate the value of not always having an agenda and not needing to solve a problem. We bounced ideas off each other and I always came away with a fresh perspective, a deeper conviction in my intuition, and lots of new ideas. Our talks often meander around the relationship between a museum experience or program and how we choose to evaluate it. A few themes have emerged from the conversations so far.
There is Life Beyond the Survey
Over the years I have not made a secret of how much I don’t like written questionnaires, paper or online, despite how much I end up using them on evaluation projects. Why? The written survey is the most difficult methodology to do well. It’s the default methodology that most people think of when planning an evaluation and most of them are tedious and poorly focused. It’s a blunt instrument that cannot capture much in the way of subtlety and nuance (and life is so much about nuance). In recent years, with the plethora of online survey programs, we are drowning in surveys so survey-fatigue is a reality. Most surveys are really asking for the visitor to tell us that we did a good job (e.g., How satisfied were you with this experience?) and not enough about how the visitor values or benefits from the experience. Besides, the written questionnaire usually does not reflect the spirit of the experience we’re trying to evaluate, bringing me to my next point.
Match the evaluation method to the experience.
Imagine yourself at a museum’s “evening hours” event. There is a great band, wine, engaging activities going on throughout the galleries, good friends, and a happy crowd of people of all types and ages. The atmosphere is both relaxing and energized at the same time. As you stroll towards the door to leave the museum, someone hands you a piece of paper. It’s a survey asking you to evaluate this time you just had and it smacks you out of the pleasant, liminal state you spent several hours dropping into. That’s an example of how the survey methodology is not well matched to the quality of the experience you just had.
So what methodology might better align with the evening program experience you imagined yourself attending above?
First you start with what you want to know and why.
So often we select the methodology before we figure out what we want to know and why. We decide on surveys or focus groups when those may or may not be the best ways to collect the data. Often we collect more data than we know what to do with. Here’s an example that came up in a recent conversation:
Like many art museums, the Gardner offers several community nights with free admission throughout the year and these events are very well attended. Primarily, the Gardner wants to know if these events are indeed attracting people from communities close to the museum. Yes, we could easily get zip code information via a written questionnaire. The problem is that we tend to throw in a lot of other questions that we don’t really need the answer to. The other area of inquiry the Gardner would like to know about revolves around how visitors connect to the museum. So let’s keep those two data points in mind, residence and connection, as we think about how to get useful information.
Think creatively about ways to get that data and match it to the spirit of the experience.
How could we get zip code data and not make people fill out a survey?
Imagine a big map (maybe near the wine bar because most everyone would go there), with zip code areas and neighborhoods clearly identified. Give people a small colorful adhesive file folder dot and invite them to put it on their zip code. It becomes a fun, social activity and, for some reason, people like to find themselves on a map. It’s simple and inexpensive. At the end you have a picture of the zip code distribution of your audience. You could do this for other evening events and compare the maps.
What about the ways visitors connect to the museum?
One methodology that I love to experiment with is embedded performance assessment. This means that visitors don’t realize they are providing evaluation data, even when we tell them, because the process is engaging on it’s own. At a workshop for the Gardner Museum education staff this week, artist-in-residence Paul Kaiser inspired us all to explore new ways to engage visitors and possibly end up with some interesting evaluation data.
Paul first introduced us to the concept of collaborative writing, using the example of Japanese renga poetry. He then provided us with a set of words — rising, distant, enclosed, fold, release — and asked us to take the spirit of renga into the galleries, substituting the verses for objects, spaces, or views based on that set of words. We did it and were struck by how beautifully the experience honored the spirit of what Mrs. Gardner did in the ways she arranged objects to suggest ideas or relationships.
We played with ways to use this activity with visitors, discussing ways to engage families and adult visitors at community nights in something similar. Perhaps if we created a more playful set of words to match the feel of these events, visitors would find it enjoyable. We brainstormed possibly having a place where people could post their responses and read what others thought about. Having these responses could be a rich data source that helps us better understand ways that visitors make connections to the museum. We were jazzed!
What are some unconventional ways that you have collected rich and useful data about the visitor experience?
MARIANNA ADAMS is President of Audience Focus Inc. Her professional roots began in K-12 public and private school teaching (fine art, English literature, social studies, and special education) and segued into museum education where she headed several education departments in Florida museums. She founded Audience Focus Inc., in 2007 after 12 years of conducting evaluation, research, professional development, grant proposal writing, and concept development for the Institute for Learning Innovation. Her degrees are from George Washington University (Ed.D.), University of South Florida (M.A.) and Mercer University (B.A.). In her spare time she is an avid yoga practitioner and teacher.
Editor’s Note: Every once in a while I read something that I simply must share as widely as I can. And although I have not frequently used ArtMuseumTeaching.com as a site for re-blogging, I greatly value the dialogue and discussion that can be generated through this unique and dynamic online community of practice. Several months ago, I was asked to be a part of an experimental project in online publishing called CODE WORDS, working with an inclusive group of technologists and thinkers to write a series of online essays about technology and theory in museums (and I hope to have my own essay available soon). I encourage everyone to link to this project through Medium, and share these essays with your peers and colleagues. The essay excerpt pasted below, written by Rob Stein, really struck some serious issues that rung true to my practice and thinking — and I would like to encourage readers to use the CODE WORDS project to engage in dialogue about this essays and its ideas. Find Rob’s full essay here.
“Museums … So What?”
Written by Rob Stein, Deputy Director, Dallas Museum of Art. Originally published online through CODE WORDS, an experiment in online publishing and discourse around issues of technology and theory in museums. Find the full essay here.
Peter Singer at Ted 2013 – Effective Altruism: Photo: James Duncan Davidson
In August last year, the ethicist and contemporary philosopher Peter Singer wrote an op-ed piece for the New York Times that struck a nerve with me and with many in the arts community (Singer, 2013). In it he compares the relative value of giving to the arts with giving to charities that are actively working to cure blindness. Singer asserts that, “… it seems clear that there are objective reasons for thinking we may be able to do more good in one of these areas than in another.” Furthering his argument, Singer offers a thought experiment implying that those who are willing to fund the construction of a new wing of your museum are, in essence, choosing to allow thousands to become blind. To Singer, this simple value comparison clearly favors a moral imperative to fund the tangible and immediate needs of global health and poverty over relatively frivolous cultural endeavors like museums.
You can imagine that the response to Singer’s article from the cultural community was swift and loud. Dozens of articles and blog posts were written to highlight the logical flaws in his argument and to malign his brand of social philosophy; in essence dismissing the argument he presented. Certainly, I was mad too. His provocation was offensive to me. It is an affront to those of us who believe that art and culture do make an important difference. But somehow, many of those ardent responses from the cultural sector ring a bit hollow to me. While Singer’s argument is directed squarely at art museums, its easy to see how he would extend this critique to the broader cultural heritage sector as a whole.
Singer’s logic is clear, compelling, and important. He brings data with him that supports his conclusion and with it; he documents a tangible benefit to a global public. This doesn’t change the fact that I find his idea to be deeply flawed and easily refuted. I don’t believe that he’s right, but others do and that’s what has me worried. Singer highlights an emerging international movement called “effective altruism” whose proponents invest in charities that can deliver the biggest tangible benefits, believing that a disciplined method of investing in these causes will result in the greatest human impact for good.
Among these proponents is none other than Bill Gates, founder of Microsoft and among the most influential philanthropists of our generation. During a recent interview with the Financial Times (Waters, 2014), Gates echoes Singer’s op-ed and asserts that support of the arts and culture is “… slightly barbaric” using again the same flawed comparison of arts support versus curing blindness. Again, my initial response to the interview was to be angry and dismissive of these points, but as I reflected more on what was happening, I now have quite a different impression.
Prashant Panjiar / Bill & Melinda Gates Foundation. The Global Reach of the Gates Foundation, TIME.com
I have to admit some bias on my part. Bill Gates, the technologist, has not been among my favorite people. However, I must admit that Bill Gates, the philanthropist, has earned my admiration in ways I didn’t expect. When one day we reflect on Gates’ impact on the world, I’m quite certain that the lasting and permanent good he has done through his charitable foundation will far outstrip the impact he made on the technology industry. Gates brings a methodical, visionary, and principled approach to his philanthropic choices and it’s no wonder that a philosophy of “effective altruism” and its data-driven approach to giving appeals to him. Herein lies the problem. If a well-reasoned, well-meaning, and generous philanthropist like Mr. Gates is predisposed to believe that giving to the arts might be“slightly barbaric”, we’ve got a problem.
The effective altruism movement is not in and of itself a bad thing. In fact, a community of serious investors who are committed to seeing true and demonstrable impact from their giving can hardly be faulted. The problem lies with the cultural sector’s inability to mount a compelling case of evidence to convince these “effective altruists” that tangible and meaningful benefit does indeed result from investing in the arts and culture. Our impassioned arguments about how museums can change lives and bring communities closer together are all well-and-good, but they mean very little to a data-driven philanthropist if we cannot bring supporting evidence with us to prove our point.
Proving the Point, What Makes a Museum Good?
Given that the year is now 2014, why is it acceptable for museums to tolerate such a lack of evidence for why we matter to the world around us? According to the American Alliance of Museums, the museum sector contributes $21 billion to the US Economy every year. Considering that robust number, doesn’t it seem strange that we still have difficulty putting our finger on the data that explains what important outcomes result from those efforts?
Stephen Weil raised the clarion call regarding the need for museums to define for themselves why they exist nearly 17 years ago, but I feel that we’ve still not taken him seriously. Why should our public even care if museums are succeeding or failing if we can’t prove to them why we matter?
Museums… So what?
The good museum is neither a survival-driven institution nor a process-driven one. The good museum is a purpose-driven institution. Its leadership understands and makes manifestly clear that other, more conventional measures of success—a balanced budget, approbation of peers, high staff moral, acquisition of important collections—all have to do with means and not with ends. They may be necessary to the good museum—adequate resources certainly are—but in and of themselves they are not sufficient to make a museum a good one. The things that make a museum good are its purpose to make a positive difference in the quality of people’s lives, its command of resources adequate to that purpose, and its possession of a leadership determined to ensure that those resources are being directed and effectively used toward that end. (Weil, 1997)
Weil goes on to poke his finger more deeply into the wound we’re all afraid to walk up to. What if Peter Singer is right? What if there are some museums who don’t matter, or those that matter less?
The first necessary step—the bold one—requires that we publicly face up to the reality—and face up to it with a forthrightness that has hitherto been lacking—that all museums are not equally good and that, in fact, some museums that manage to remain solvent and go about their day-to-day business might really be no good at all. (Weil, 1997, pg 56)
If we care about the change that good museums make in the world, we should be scouring the field for the tangible proof-points of museum impact. We should be among the first to volunteer our museums for studies that can begin to test whether we are actually making the impact we claim to be. Why do museums spend millions each year to host temporary exhibitions that will be gone in a matter of weeks, but only a fraction of that amount to study how we might do a better job of changing the world? Now that museums are beginning to have the tools and expertise at their disposal to monitor, track, record, and analyze all the various ways that the public benefits from their work, the real task begins to redesign the process and program of museums and to embed impact-driven data collection into every aspect of our efforts….
Project CODE | WORDS is an experimental discursive publishing project that gathers a diverse group of leading thinkers and practitioners to explore emerging issues concerning the nature of museums in light of the dramatic and ongoing impact of digital technologies on society.
Project CODE│WORDS is an effort to gather and harness the discourse occurring among the museum technology community, the quantity and quality of which have grown and matured tremendously over the past decade. Conversations online and at conferences regularly tackle challenging questions regarding the identity of museums, their roles in society, their responsibilities to serve a global public, and the nature of collecting, preservation, education, scholarship, primary research, and ethics in a digital age. While the influence of these ideas is widespread among the immediate community of practitioners, they are not always shared more broadly throughout the field, limiting their utility. In spite of this, those discussions are beginning to inspire change in many museums and are demonstrating the important relationship between emerging digital practices and museum theory. CODE│WORDS aims to explore ways to spread new ideas, and to engage the global community of museum professionals in exploring how we respond to challenges and opportunities digital technologies present.
As museum educators, we’re always trying to get visitors to slow down, but sometimes we have a more immediate task, convincing them that they are in fact looking at a work of art. Recently three New York City educators got together and talked about the most common “Is this art?” situations we’ve encountered.
Rachel Crumpler on Jackson Pollock: “My four-year-old could do that.”
Before you stop reading, let me acknowledge – yes, I have chosen a cliché. My intention is to use Pollock as a stand-in, a canonical example, of any number of more process-based works. For instance: Kazou Shiraga’s slippery barefoot paintings, Zarina’s meticulous Pin Drawings, Franz Kline’s definitive brushstrokes, or even John Chamberlain’s crunched-up cars. These works often challenge viewers’ preconceptions about what kind of art they will (or should) see hanging on the walls of the museum.
The responses vary, ranging from “My four-year-old could do that” to “It looks like scribble-scrabble, finger painting, a car wreck, a big mess.” Or the hardest response for an educator to field: the uncomfortable polite silence punctuated with a quick roll of the eye or a smirk shared between friends. Once uttered, perhaps coaxed forth, responses invariably question the artist’s skill and the overall value of the artwork. (Confession: I still have to take a deep breath and remind myself not to get annoyed when a visitor sneers and likens an artist to a four-year-old, insulting some of my favorite children as well as some of my favorite artists.) In fact, these comments are often coming from visitors who feel affronted by the unexpected and are responding defensively.
Many of the initial comments a Pollock (or any process-based work) elicits refer to how the painting was made – and also often indicate a hesitation to accept the work as art. Though stated defensively, these comments are not entirely off base. I think it’s important to first acknowledge and accept the hesitation. That’s something I love about museums. There is always some artwork that makes me uncomfortable, that challenges my own definition of what art can be. In his time, Jackson Pollock was pushing the envelope; with his artwork, he was asking questions about how art should look and how art can be made.
Conversations in museums, thankfully, are not meant to appraise the quality of the artworks viewed, but rather to unpack the inherent ideas. After recognizing the broader questions of value and defining art, leaving them open for discussion, I would want to ground the conversation in the artwork at hand. For Pollock, I would want to return to the implicit observations made in the initial comments and how they relate to the creative process. What about the painting makes it look like scribbling, finger painting, a mess? Where, specifically, in the painting do you see that?
The ensuing conversation will vary, depending on who is taking part and what the original comments were; any number of approaches could move the discussion forward.
I might show some of Pollock’s earlier and more representational work from his years with the Art Students League. Looking at the two works side by side silently states that the abstraction is a choice, not a matter of ability. I might ask the group how the two would be different to make. Or I might share that Pollock lived with his wife Lee Krasner in a farmhouse on Long Island. He would spread his canvases out on the floor of his large studio, and using brushes, sticks and sometimes a turkey baster loaded with house paint, he would begin to squirt, pour and drip onto the floor. I might ask the group to see if they can identify the painting’s starting and ending points. Alternately, I might ask the group to envision a four-year-olds drawing and compare it to the Pollock – how do the two differ, and what do they share in common?
The differences found in the all-over painting style may point to Pollock’s control of the paint and academic knowledge of composition. The similarities, however, might allow for greater understanding of Pollock’s process and more nuanced interpretations of his work. In fact, the response “my four-year-old could do that” may be more insightful than the participant (or educator) realizes.
Four-year-olds, still learning language and ways to interact with other humans, often express themselves physically. Anger is communicated through clenched fists and stomping feet; sadness, through a down-turned glance or the curl of the spine. And sometimes, it just feels good to run. For a four-year-old, movement is a primary means of engaging with the world. Likewise, Pollock chose to engage with the canvas through movement. Rather than communicating through recognizable images, he dripped, dribbled, spilled and splattered the paint in a dizzying dance across his studio floor. The painting we see can be read as the aftermath, a record of the artist’s intuitive physical expression.
Jen Oleniczak on Kiki Smith: “That’s disgusting, how is it art?”
Beauty is in the eye of the beholder. Describing something as beautiful is as benign as saying your day is ‘fine’ – neither offer information and both are frustrating without more information. The same can be said for calling something disgusting – and much like asking why a day is just ‘fine’ asking why a person thinks something is disgusting often ends up with the retort of “because it just is.”
A more recent work by Kiki Smith entitled “Lilith,” 1994, Metropolitan Museum of Art. Photo by Smath.
Aesthetics are subjective, and much art can be overlooked because it is not outwardly ‘beautiful.’ Having the experience of teaching with classic and modern art, I’ve heard the “pfft, that’s disgusting” in front of works not traditionally ‘beautiful’. While it’s fairly easy to call a floral Rococo work ‘beautiful’ and ‘art’ – what about a gritty Kiki Smith?
My goal as an educator is not only to have visitors appreciate craft in a work that isn’t traditionally ‘beautiful,’ but also to understand the art AND beauty is often in the idea, as well as the work. Kiki Smith’s Tale encompasses that very balance. Smith is known for her representations of the body, usually altered in gasp-inducing ways. Tale is a sculpture of a woman crawling on the ground with a long trail of feces (fake) following behind her – admittedly, a bit cringe worthy, even for the savviest of art viewers. and easily something a visitor could dismiss as disgusting. But when examined closer, the work, like all of Smith’s body works, is brilliantly complex.
When in doubt, I bring out the inquiry guns for students and adults alike. Just the title of the work, Tale, provokes the question: why do you think Smith used Tale and not Tail? What could the title imply? A quote from Smith herself opens the conversation further:
The Tale piece was about kind of shame and humiliation about something – like that you’re dragging this sort of internal personal garbage around with you all the time. And also the shame and humiliation of not being able to hide it, that it’s so apparent in one’s own being. (as cited in NPR “Artist Kiki Smith: A Profile”)
Just those brief questions and an artist quote allow the work to gain a life – and let people stop and think about the ideas behind a work of art. Everyone has personal ‘garbage’ and that new connection between art and life is exposed with Smith’s quote. The work becomes an experience and the idea behind it becomes intriguing, thought-provoking and even beautiful.
Shannon Murphy on Isamu Noguchi’s Akaris: “I got the same thing from Ikea.”
Yes, Ikea sells beautiful paper lanterns, and it’s jarring to see a similar object in a museum. Isamu Noguchi’s version of the paper lantern, the Akari, has been knocked off since he began designing them in the early 1950s. I frequently meet visitors who get snarky upon seeing one during a tour. They are understandably suspicious of my “tour,” especially if it ends at the gift shop where they can purchase an Akari. Yet, this is the very reason why I love the Akaris. You can take a sculpture home. If you don’t actually want one, the concept alone is worth investigating more — high art specifically made to be affordable.
Isamu Noguchi seated with three Akari, c. 1950s. Image Courtesy of The Noguchi Museum
I understand how some of the mystique can be lost when it’s possible to take home the work of art, especially when it comes with an on/off switch. As an educator, I invite visitors first to consider how the Akari is different from the Ikea lamp. If the soft glow of the handmade paper doesn’t capture them, I invite them to look inside and inspect the hand-crafted bamboo armature. Then, I like to share the story of the object to place it in a historical context. Akaris were conceived in 1951 when Noguchi was visiting a small town in Japan called Gifu. The mayor of the town asked Noguchi to re-design the traditional paper lantern. Noguchi went to work and designed hundreds of Akaris in various abstract shapes. The story continues for decades as Noguchi struggled to exhibit Akaris as fine art, while still selling them at a reasonable price. The struggle is often said to have cost him a Grand Prize at the 1986 Venice Biennale where he insisted on exhibiting the Akaris along with his stone and metal sculptures. Much to Noguchi’s dismay, the Akaris were stuck in a realm of applied art.
Sometimes, the artist’s words resonate with visitors. Noguchi said “Call it sculpture when it moves you so.” The Akaris were, “the one thing I’ve done out of pure love . . . nothing to do with commerce.” Saying the word “love,” while looking at a glowing light and knowing there was a history of struggle wins visitors over every time. Money! And then with a wry smile, I remind my group that the Akaris are sold downstairs in the shop. I tell them that it won’t last forever, the paper will one day begin to turn and the bamboo will give. Its authentic beauty does last for many years though, and it could be the last thing you see before you go to bed every night. Try that with Starry Night.
Which objects do you find people asking “Is this art?” How have you handled it? We’d love for everyone to share their stories here.
* * * * * *
ABOUT THESE 3 NEW YORK CITY EDUCATORS
RACHEL CRUMPLER works as a museum educator for the Solomon R. Guggenheim Museum, Noguchi Museum and Whitney Museum of American Art. She also teaches art classes for Foster Pride, a non-profit organization that provides free classes to children in the New York City foster care system. She holds a MA from Stony Brook University in Art Theory, History and Criticism. Rachel’s postings on this site are her own and do not necessarily represent the positions, strategies, or opinions of the Noguchi Museum, the Guggenheim Museum, or the Whitney Museum of American Art.
JEN OLENICZAK: Founder of The Engaging Educator, a NYC-based organization that specializes in theatre, improv, and movement workshops and professional developments for educators. With a dual background in art history and theatre, Jen is also a museum educator, trained actor, and improviser. She’s worked as an educator with the Guggenheim Museum, Metropolitan Museum of Art, MoMA, Brooklyn Museum, The Frick Collection, Noguchi Museum, and New York Transit Museum. Jen keeps herself busy performing with National Comedy Theatre and searching for new delicious food spots. Jen’s postings on this site are her own and do not necessarily represent the positions, strategies, or opinions of the Noguchi Museum, the Guggenheim Museum, the Museum of Modern Art, or The Frick Collection.
SHANNON MURPHY: Currently teaches at the Noguchi Museum, the Guggenheim Museum, the Museum of Modern Art and the Cooper-Hewitt National Design Museum. She is constantly experimenting with new strategies to engage visitors and students with art. Shannon holds a BFA from the Rhode Island School of Design and is working on her MA at the City College of New York. In her free time she enjoys yoga, papermaking, and playing soccer with friends. Shannon’s postings on this site are her own and do not necessarily represent the positions, strategies, or opinions of the Noguchi Museum, the Guggenheim Museum, the Museum of Modern Art, or the Cooper-Hewitt National Design Museum.
I am part of the team that has led the development of the Cleveland Museum of Art’s Gallery One and ArtLens iPad app. These new initiatives – blending art, technology, and interpretation – are garnering interest in the press and among museum colleagues. Many thanks to Mike Murawski for asking me to offer my perspective on the project, understanding that it is newly launched and we are in the process of gathering initial feedback. This project is the focus of a paper session at Museums & the Web 2013 in Portland (link to paper here). Responses so far have been enthusiastic as well as probing and have challenged us to think in new ways about what we’ve created and how we want to move forward. Recurring questions from reporters, colleagues, and visitors can serve as a way of introducing some of our goals and future ideas.
What was your plan behind integrating technology?
A view of Gallery One from the main lobby of the Cleveland Museum of Art. Photo courtesy of Local Projects.
Our plan conceives technology as an interpretive tool to drive active experiences with art at CMA. Creating Gallery One and the ArtLens app has been part of our mission to put visitors front and center. We wanted to build a gallery experience at the entrance to the museum that would welcome all visitors, with particular focus on families, college students, and young professionals – audiences that have not always seen CMA as their kind of place. We wanted to offer them new possibilities to experience art in a participatory way through the medium of interpretive technology. We also wanted visitors’ encounters in Gallery One to spark interest in the museum as a whole and to provide tools of understanding and enjoyment that could enhance their experience of art in the galleries.
On January 21, 2013, we opened Gallery One and went live with the ArtLens iPad app. Gallery One is a unique space just off the museum’s main lobby in which 55 top-quality art objects from the permanent collection are arranged in thematic groupings that cross time and cultures. This organization allows visitors to make connections across CMA’s comprehensive collection of world art. For example, sculptures of the human form from ancient Rome, Japan, Africa, and 19th-century France greet visitors as they enter the gallery, prompting them to experience how our bodies have inspired art differently over time. Another installation groups paintings and ceramics from Europe and Asia, asking visitors to engage with roots of our contemporary, global culture. Interactive, multi-touch screens interpret selected art installations, allowing visitors to engage actively with the works on view by virtually creating their own works of art, or by physically striking a pose inspired by a work of art they see. Gallery One also includes Studio Play, a dedicated family space with hands-on art-making activities, as well as interactive technology stations that provide young children and their families with fun ways to have first encounters with art and CMA’s collections.
A detail of the Collection Wall in Gallery One. Photo courtesy of Local Projects.
Within Gallery One, just off our new central atrium, a one-of-a-kind, 40-foot multi-touch Collection Wall displays high-resolution images of almost 4,000 works of art from the permanent collection, most on view in the galleries. Every 40 seconds, the wall changes views, showing groupings of art objects based on themes, allowing visitors to see that the collection is dynamic, depending on how you view it. Visitors can touch and browse objects on the Collection Wall to discover other artworks that are related and to find tours that connect objects throughout the collection.
The Collection Wall functions as a place to organize a visit through the permanent collection galleries by way of a unique connection with the ArtLens iPad app. By docking their iPad (or one available for rent) at the Wall, visitors can save their favorite objects to the app and create a personalized tour through the museum. The app’s way finding system directs them to the objects on their tour or to other objects in the collection. They can also find CMA-created tours to organize their visit according to themes they like. Alternatively, they can browse through the galleries and find works of art that engage them, discovering text and video interpretation within the app, or even scanning two-dimensional objects through image recognition to find quick bites of text or video.
What are your learning goals for visitors?
Our goals for what visitors take away involve experience rather than content. We hope that:
visitors have fun with art
the interactive games and interpretation provide tools for understanding and spark social experiences with art
visitors find transformative moments of discovery about continuing creative traditions that make art relevant for them.
Above all, we want to refrain from providing a single, authoritarian guide but instead to offer a variety of choices for visitor engagement. Rather than designing content to meet our own goals for visitors, we have learned from our audience evaluation and responded to the way many of our visitors browse through our galleries, drawn to particular works of art based on their own visual interests and prior knowledge. We’ve been mindful of Jay Rounds’ prescient advice in Curator (2006):
“Visitors come to museums for their own reasons, and those reasons are not necessarily congruent with the goals of the museum. No doubt their browsing through exhibits is suboptimal when compared against [a] museum’s goal that visitors ‘engage in systematic study or exploration.’ But the same [browsing] behavior may prove to be an intelligent response to the situation when measured against the goals of the visitors themselves.” (p. 134)
Sculpture installation in Gallery One. Photo courtesy of Local Projects.
Gallery One and ArtLens were designed to honor browsing behavior. There’s no preferred path through Gallery One; visitors can move from one art installation to another, each with its own story. The Collection Wall asks visitors to browse rather than search: to find artworks they like visually, and to discover connections to related works by theme, medium, or time period. The “Near You Now” section of the ArtLens app follows browsers as they meander through the permanent collection galleries, indicating where they are in the building and the artworks near them. For objects with video interpretation, visitors can find a variety of short segments that they can choose according to their personal preferences rather than a prescribed sequence.
When visitor evaluation begins later this spring, we can find out how these tools are working for our visitors. In the meantime, we’ve been fortunate to have visits from a variety of museum colleagues who have shared initial responses. Following his on-site visit, Peter Samis of SFMoMA wrote to our CMA team:
“The Collection Wall reminds me of David Weinberger’s Everything Is Miscellaneous (2008): it makes every artwork equally available, democratizing the collection…, it enables me to create a tour that threads me like a needle through all the various parts of the building. It disappears the architecture, the molecules, and replaces them with a new organizing principle: visual interest.”
Cool! Interpretive technology serves visitors’ visual interests and democratizes the collection. The challenge comes in the connectivity between the Collection Wall and the iPad app. With the ability to save almost any object to their iPad, what will visitors expect when they reach the actual objects in the galleries? Currently only a portion have video and audio interpretation within the app, some draw web texts and label copy from our databases, but others feature only basic “tombstone” information. We’re eager to discover visitors’ expectations, and in the meantime, to develop priorities for creating new interpretive content.
How can visitors contribute their own art interpretation within the iPad app?
ArtLens video and audio content draws on conversations with curators, educators, conservators, and community members. We hope the variety of voices allows visitors to feel part of the conversation and to suggest that there is no single way to interpret or enjoy a work of art. The community voices are particularly important, as they call up continuing traditions that grow from the artworks on view and connect visitors with people in their community – like the Imam of the Cleveland Mosque for whom the Islamic prayer niche in our collection is part of a living tradition, or the Cleveland ballet dancer who brings his creative perspective to Degas’ Frieze of Dancers.
: Object page for CMA’s Prayer Niche (Mihrab) in ArtLens. Photo courtesy of the Cleveland Museum of Art.
ArtLens also allows visitors to create their own tours – playlists of their favorite objects with their own catchy titles: “Randomness and Variety,” and “Lightning Tour Before Dinner Dash.” They can share favorite objects through Facebook and Twitter. We conceived these as first steps toward more extensive visitor participation. We’ve discussed the potential for gathering visitors’ stories about CMA’s artworks and incorporating them into the app. We’ve also dreamed about the potential to capture visitors’ voices within the app, so that they can contribute their own insights about their favorite works of art from the galleries or from off site.
We encourage you to download ArtLens to your iPad and give us your feedback. Our project is ambitious – an interpretive system that reaches throughout CMA’s permanent collection. I’ve outlined some of our ideas and plans here, but there’s much more to come, so stay tuned!
I want to extend huge thanks to the members of my CMA team in Education and Interpretation responsible for the development of interpretive content in Gallery One: Seema Rao, Patty Edmonson, and Hajnal Eppely, and in ArtLens: Jennifer Foley, Lori Wienke, and Bethany Corriveau. They are part of CMA’s Gallery One development team, led by Griffith Mann in Curatorial, Jane Alexander in Information Technology, Jeffrey Strean in Design, and myself. Local Projects of New York is responsible for all media design and collaborated with us on the concept development. Earprint Productions of San Francisco produced the ArtLens app digital content, in collaboration with the CMA interpretation team.
ABOUT AUTHOR
CAROLINE GOESER currently serves as theDirector of the Department of Education and Interpretation at the Cleveland Museum of Art. Joining the museum in 2009, she reorganized the Education Department in 2012 to focus on two primary goals: 1) invigorating classroom experiences through object-based educational programs, and 2) creating vital experiences with works of art in the galleries through interpretive text, technology, gallery teaching, and public programming for visitors of all ages. Caroline collaborates with the Chief Curator and Directors of Information Technology and Design to oversee the new Gallery One, an interactive gallery for intergenerational visitors. She has facilitated and enhanced the museum’s collaborative interpretation program, which has garnered national recognition with the recent award of an NEH Challenge Grant. With colleagues at CMA and Case Western Reserve University, she has worked to re-envision the joint CWRU-CMA doctoral program in art history, which recently received a major grant from the Mellon Foundation to focus on object-based study. Caroline’s postings on this site are her own and don’t necessarily represent the Cleveland Museum of Art’s positions, strategies, or opinions.
“The value of museums begins and ends with the relationship with our visitors. It’s a contract that is renewed each and every time they engage with us, and if we don’t live up to it, we will be usurped.” — John Falk, speech to AAM (2010)
Encountering Space, Center for Creative Connections at the Dallas Museum of Art. Photo by Maria Mortati
Working in museums can be a messy, messy game, but I always love the conversations that crop up when you get a handful of museum educators together to talk ‘shop.’ A couple weeks ago at the National Art Education Association 2013 annual conference in Fort Worth, there was certainly a lot of that happening. I was fortunate enough to be invited to present — or rather have a public in-process conversation — about participatory culture in art museums with an incredible group of colleagues: Preston Bautista (Deputy Director for Public Programs & Audience Engagement, Indianapolis Museum of Art), Judy Koke (Director of Education & Interpretive Programs, Nelson-Atkins Museum of Art), and Susan Diachisin (Director of the Center for Creative Connections, Dallas Museum of Art). By far, the best part of preparing our presentation was the series of winding, organic conversations that led to Fort Worth.
Not only were we all wildly passionate about visitor engagement and participatory practice, but our own working environments were all changing rapidly — from my own move from St. Louis to the Portland Art Museum this past fall, to leadership changes and various grants & innovation projects. All in all, we were fairly hyper-motivated to talk about these issues with each other and, ultimately, to explore concepts of participation and exchange in our institutional cultures.
How does an institution’s hierarchy, leadership, and organizational structure actually enable (or disable) participatory practice? How could museum educators at various levels become more involved in fostering an institutional culture focused on visitor experience and engagement? Could these values find ways of ‘trickling up’ from participatory programs and smaller-scale education projects or exhibitions?
“If … museums must move away from assumed public value and begin to measure their impact, and if … museums must achieve impact for the community instead of impact for the museum, then the impetus is on museum education to rise to the challenge that lies before us and reposition the museum in the eyes of the public.” — Tina Nolan, JME (2010)
As we entered our NAEA session entitled “Toward an Even More Participatory Culture in Art Museums,” we had decided on a set of assumptions that were key to making this a valuable and productive conversation:
conversation at our session (yes, we exploded the traditional conference furniture layout)
There is a shift happening. Art museums across the continent are taking big steps to change the ‘business as usual’ model, creating structures to put the public’s expectations, needs, and experiences at the center of interpretive planning and exhibition development. We can see this in institutions such as the Detroit Institute of Arts (see great article by their Exec Dir of Learning & Interpretation), Art Gallery of Ontario, Denver Art Museum, Indianapolis Museum of Art, Nelson-Atkins Museum of Art, and the Philadelphia Museum of Art, among many others. In the specific realm of ‘participation’ and public engagement, it is always important to note the Irvine Foundation’s support for institutions such as the Oakland Museum, as well as museum “Innovation Stories” featured via EmcArts & ArtsFwd. If you still need convincing that change is afoot, watch this video compiled by the Innovatrium at their January 2013 ‘think tank’ of museum leaders.
We’re all in this together. Instead of anyone pretending to be an ‘expert’ about these changes in organizational culture, we wanted to be conscious of the fact that we are all co-learning with each other. It doesn’t matter the size of one’s museum or how involved your senior leadership is in this shifting landscape — we’re all working toward the greater public value and relevance of museums in our communities and beyond. And this needs to be an open, inclusive conversation if it is to be meaningful one.
You can’t talk about participatory practice without becoming participatory. I always feel like every lecture on “visitor engagement” and “participatory practice” is, in part, quite disingenuous if it does not attempt to actually ENGAGE. Even if an attempt to activate a lecture hall full of 200 spectators fails, I always feel that we should try — walk the walk, right?! So I was able to convince our group to do a crowdsourcing activity to engage those attending our session, and pull out their ideas in a participatory way.
“For a museum to truly engage its users, it must cease acting as a controlling gatekeeper to its collections and expertise. Rather, the museum must work with its users and communities to unlock the stories its collections hold, responding to the choices its users make. As such, it must give up its traditional authoritarian voice so that users are free to question, debate, collaborate, and speculate — seeking out those issues that most concern them — and are given the support and inspiration required to do so.” — Graham Black, Transforming Museums in the Twenty-First Century (2012)
After our initial discussion and framing of these issues, we jumped right into the crowdsourcing exercise to activate everyone’s thinking and to have the group generate ideas. To prevent this conversation from quickly deteriorating into a litany of complaints, barriers, and reasons why we might not be able to enact change at our institutions, we granted everyone in the room freedom from all of these restraints … with a magic wand. Therefore, without concern about budget cuts, personality conflicts, and perceived curatorial barriers, we invited each participant to take two or three minutes, envision some ways to engender a more participatory culture at their institutions, and then write down a “what if” statement on a small slip of paper. We collected more than 50 “what if” statements, crowdsourced them with the group, and then spent the final chunk of time opening up a conversation around these ideas. Here are the 4 statements that, at this moment and with this group, bubbled to the surface:
What if everyone in the museum understood everyone else’s job?
What if there was a real plan for interpretive team development of exhibitions and permanent collections? What if curators and educators didn’t feel like they were ceding territory when they worked together?
What if educators/interpreters and curators worked collaboratively on creating in-gallery participatory experiences?
What if I could include funds for “things I may think of after the budget process” [an “innovation” fund] when I’m writing my department budget?
sampling of the 50+ “what if” statements that participants brainstrormed for crowdsourcing
Rather than recount the conversation or provide my own opinions, thoughts, and perspectives here, I wanted to take this opportunity to open the conversation … to OpenThink the “what if” statements we collected during our NAEA session. So below is a link to all of the “what if” statements that we were able to collect, in no particular order. Feel free to peruse, and add Comments to the GoogleDoc if you choose.
I invite you to share these with colleagues, send this to others at your museums (yes, curators, too!), and let’s create a conversation in the GoogleDoc or below in the Comment area. Do you have a “What If” statement that you would like to add? Are these concerns about exhibition planning, community involvement, and staff development similar at your institution, or different? How can we engender more participatory practice/culture in our work? in our institutions?
“When contemplating a work of art one of the key questions ought to be: `What is this to me?’ This is asked not in the sceptical tone it sometimes takes, implying `And I think it’s pretty irrelevant to me really,’ but rather in the tone of genuine inquiry, implying that one might come to discover how the object does matter in a personal sense.” (Armstrong, 5)
A couple years ago, I led a series of public gallery talks that began with the quote above, pulled from John Armstrong’s book Move Closer: An Intimate Philosophy of Art. I had become so invested in bringing the personal dimension of learning into the gallery experience that I decided to experiment with these public talks, inviting [perhaps somewhat unwilling] participants to explore an exhibition of contemporary photography through the lens of their own perceptions and lived experiences. Since this is unfortunately something that museum visitors are rarely asked to do during a gallery talk or public program, it began with some awkwardness as I explained our task. Two core questions, also coming straight from Armstong’s 2000 book, faced each of us as we examined the series of photographs by artist Bruce Yonemoto:
What do I have to do—beyond just staring—to get the most out of looking at these artworks?
What is the importance of any particular work to me?
Rather surprised by this line of inquiry, the group took my lead and embarked on this process of personal discovery. To begin, we examined a large photograph that was re-staging a well-known Caravaggio painting, and spent some time sharing our observations and creating what meaning we could by just looking. This loosened them up for the next step, which was going out on their own, finding a photograph they felt connected to, and spending some time with the work exploring personal connections — keeping in mind John Armstrong’s charge ( what is this to me? what does this remind you of? what do you wonder about this image?).
“Being preoccupied with when something was made or who the designer or artist was can be a way of avoiding a more personal relationship with the object. External considerations can be so absorbing that they draw our attention away from the very thing which they are supposed to serve—we end up knowing about the picture, but not knowing it.” (Armstrong, 14)
Bruce Yonemoto, Untitled (NSEW 8), 2007
After about 20 minutes of self-exploration and ‘seeing for ourselves,’ we gathered back as a group to share the discoveries that everyone was able to make. I am always amazed at how quickly people are willing to begin sharing personal connections, and the conversation began to build. It has been almost 2 years, but I distinctly recall one woman who had lived in Indonesia much of her life, and she told us several intimate stories about experiencing the strife and conflict in her home country and how that related to one of the photographs she chose (an American Civil War portrait that Yonemoto had re-staged with Southeast Asian men instead playing the roles of the soldiers). Others made connections to their own experiences during the Vietnam War, a period which Yonemoto’s images specifically recall for Americans who lived through that era.
“If we go to a painting demanding that something special happen, we end up in the condition of the insomniac who can’t sleep precisely because he keeps retelling himself, with mounting panic, that he must fall asleep.” (Armstrong, 63)
No doubt, the conversation was significantly more meaningful than if we had simply discussed the “facts” surrounding these works and the artist himself. Like a mantra I often borrow from Rika Burnham, we ‘opened ourselves to the work’ and allowed for a slow, fluid process of perception. We did come to some complex meanings that aligned with the curator’s perspective, but we also made these images our own — allowed them to “matter in a personal sense,” as Armstrong would say. “What good we get from art depends upon the quality of our visual engagement with particular works. We need to ‘learn to look,'” Armstrong writes (60). While I have not led a gallery talk quite like this since then (mostly because the Museum would quickly ask me to stop giving gallery talks, I imagine), I have continued to build a strong element of ‘creating personal meaning’ in the learning experiences I facilitate in the galleries — and the programs I manage for students, teachers, and docents.
Photo by Clint Gardner
While there are many examples of museum educators writing about the power of ‘seeing for ourselves’ and the value of personal discovery (including some great stuff in Rika Burnham & Elliott Kai-Kee’s recent book and the article by Ray Williams published in a 2010 issue of the Journal of Museum Education), I always return to the words of John Armstrong from Move Closer. Perhaps because my role in working with docents requires me to constantly be tackling issues related to the appeal of information & knowledge versus experience & the multiple dimensions of meaning-making. For many years now, Armstrong’s book has armed me with a clear sense to counter the over-emphasis of information in my work as a museum educator — but also to enhance my own response to art, and get beyond just staring.